SSE Airtricity Limited
Red Oak South South County Business Park,
Dublin, D18 W688,
Ireland
Dublin, D18 W688,
Ireland
353 818 812 220
Utilities
SSE Airtricity Limited Technographics
SSE Airtricity Limited Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by SSE Airtricity Limited and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 750 SSE Airtricity Limited employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that SSE Airtricity Limited has purchased the following applications: LivePerson Conversational Cloud for Chatbots and Conversational AI in 2016, Oracle OBIEE for Analytics and BI in 2019, VoiceSage Interactive Voice Messaging for Interactive Voice Response (IVR) in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems SSE Airtricity Limited is running and its propensity to invest more and deepen its relationship with LivePerson , Oracle , VoiceSage or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing SSE Airtricity Limited revenues, which have grown to $152.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for SSE Airtricity Limited intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
SSE Airtricity Limited Tech Stack and Enterprise Applications
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LivePerson | Legacy | LivePerson Conversational Cloud | Chatbots and Conversational AI | AI-Powered Application | n/a | 2016 | 2016 |
In 2016, SSE Airtricity Limited implemented LivePerson Conversational Cloud on its website as a web channel for customer interactions. The deployment positioned LivePerson Conversational Cloud within the company environment to support customer service touchpoints and real-time website engagement, using the Chatbots and Conversational AI category to manage automated and agent-handled conversations.
The LivePerson Conversational Cloud implementation centered on web chat widget embedding, conversational bot flows, session management, and agent handoff capabilities typical of Chatbots and Conversational AI platforms. Configuration included intent-driven messaging, routing to live agents, and built-in analytics and reporting modules to monitor conversation volumes and bot performance, with LivePerson Conversational Cloud providing the console for conversational orchestration.
Operational ownership rested with customer support teams in Ireland and was scoped to the company website channel. Governance emphasized centralized conversational content and escalation workflows, aligning web-based chat interactions with existing customer service processes and continuous tuning of bot scripts and routing rules.
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Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle OBIEE | Analytics and BI | Analytics and BI | n/a | 2019 | 2019 |
In 2019, SSE Airtricity Limited implemented Oracle OBIEE as its enterprise Analytics and BI platform. The Oracle OBIEE deployment was driven by a Data Analytics member of the Shadow Board who interpreted data, applied statistical techniques, and produced KPIs and ongoing reports for Customer Value Management, Marketing, Billing and Continuous Improvement teams.
Project DON established a cross‑functional data network that connected address matching, spatial mapping and predictive models, using FuzzyWuzzy for address matching, Random Forest, XGBoost and Deep Learning Neural Network models to identify churn spots and combine predictions with a Value Model to build customer segments. The work included RFM aged debt analysis and a Consumption Anomaly detection model, and segmentation tied to Census data from the CSO at Electoral District and Small Area Boundary levels to enable proactive and reactive business problem solving.
Project AINTEL focused on creating a Single Customer View using survivorship rules across product level databases and on developing recommender systems to feed campaign engines. A proof of concept built time series models for forecasting electricity demand and generation to inform trading decisions, while pipelines and model lifecycle automation were implemented using Airflow, SQL packages, Cron and MLflow, and reporting automation was scripted with SQL, R, Python and BASH.
As the lead for the Oracle OBIEE project the team worked closely with IT on implementation, performed user acceptance testing and defined architecture and data governance while authoring the RPD across the Physical Layer, Business and Mapping Layer and Presentation Layer. The Oracle OBIEE environment was used to build advanced dashboards, dynamic reports and data cubes to convert data into operational conclusions and to support day to day analytics needs for CVM and other business functions.
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| VoiceSage | Legacy | VoiceSage Interactive Voice Messaging | Interactive Voice Response (IVR) | CRM | n/a | 2020 | 2020 |
In 2020, SSE Airtricity Limited deployed VoiceSage Interactive Voice Messaging as an Interactive Voice Response (IVR) solution to address utilities billing and collections across its Ireland operations. The implementation targeted customer notification and payment workflows for the supplier's billing and collections function and was delivered as a Rich Media Messaging solution by VoiceSage.
VoiceSage Interactive Voice Messaging was configured to send outbound Rich Media Messaging notifications that included secure in-message payment capability and engagement tracking. Functional capabilities implemented included automated customer notifications, in-message secure payments for self-service settlement, and analytics to measure engagement and reduce downstream contact center effort.
The deployment integrated directly with the supplier’s payment provider so customers could self-serve payments directly from messages, preserving the payment provider as the transaction endpoint. Operational coverage focused on billing and collections processes in Ireland and extended into customer service workflows to reduce manual outbound calling.
Rollout and governance centered on embedding the VoiceSage Interactive Voice Messaging flows into existing billing and collections operations, with monitoring of engagement and call volumes as control metrics. The program produced explicit outcomes, achieving a 48% engagement rate, a 30% reduction in outbound calls, and €1,000,000 collected within 12 months.
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Marketing Automation | CRM |
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2015 | 2015 |
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Marketing Automation | CRM |
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2017 | 2017 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Apps Development | PaaS |
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2019 | 2019 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2017 | 2017 |
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IT Decision Makers and Key Stakeholders at SSE Airtricity Limited
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by SSE Airtricity Limited Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from SSE Airtricity Limited IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the SSE Airtricity Limited digital transformation priorities and AI adoption trends.
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FAQ - APPS RUN THE WORLD SSE Airtricity Limited Technographics
SSE Airtricity Limited is a Utilities organization based in Ireland,
with around 750 employees and annual revenues of $152.0 million.
SSE Airtricity Limited operates a diverse technology stack with applications such as
LivePerson Conversational Cloud, Oracle OBIEE and VoiceSage Interactive Voice Messaging,
covering areas like Chatbots and Conversational AI, Analytics and BI and Interactive Voice Response (IVR).
SSE Airtricity Limited has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as LivePerson, Oracle and VoiceSage.
SSE Airtricity Limited recently adopted applications including
OneTrust Cookie Consent in 2021, VoiceSage Interactive Voice Messaging in 2020 and Oracle OBIEE in 2019,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of SSE Airtricity Limited’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates SSE Airtricity Limited’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete SSE Airtricity Limited technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.