List of VoiceSage Interactive Voice Messaging Customers
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Since 2010, our global team of researchers has been studying VoiceSage Interactive Voice Messaging customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased VoiceSage Interactive Voice Messaging for Interactive Voice Response (IVR) from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using VoiceSage Interactive Voice Messaging for Interactive Voice Response (IVR) include: Argos, a United Kingdom based Retail organisation with 9500 employees and revenues of $5.17 billion, SSE Airtricity Limited, a Ireland based Utilities organisation with 750 employees and revenues of $1.56 billion, Vanquis Bank, a United Kingdom based Banking and Financial Services organisation with 1380 employees and revenues of $425.0 million, Freemans Grattan, a United Kingdom based Retail organisation with 750 employees and revenues of $210.0 million and many others.
Contact us if you need a completed and verified list of companies using VoiceSage Interactive Voice Messaging, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The VoiceSage Interactive Voice Messaging customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Argos | Retail | 9500 | $5.2B | United Kingdom | VoiceSage | VoiceSage Interactive Voice Messaging | Interactive Voice Response (IVR) | 2011 | n/a | In 2011 Argos implemented VoiceSage Interactive Voice Messaging to drive proactive delivery communications and outbound notifications. The VoiceSage Interactive Voice Messaging deployment aligned to the Interactive Voice Response (IVR) category and was used to confirm delivery windows and reduce routine order and delivery enquiries. The implementation combined outbound interactive voice messaging and SMS channels, instrumenting campaign orchestration for scheduled delivery confirmations and automated contact attempts. VoiceSage Interactive Voice Messaging supported high-volume outbound operations, enabling up to ~40,000 outbound customer contacts per day and significantly lowering telephony costs. Deployment scope covered UK contact centres supporting retail and customer service functions, with the solution embedded into delivery communications workflows to shift transactional enquiries from inbound to outbound channels. Operational impacts explicitly included improved customer experience around delivery windows and reduced incoming call volumes. Rollout and governance focused on integrating outbound confirmation campaigns into contact centre operations and scheduling, standardizing proactive notifications as part of order-to-delivery communications. The implementation positioned VoiceSage Interactive Voice Messaging as the core Interactive Voice Response (IVR) layer for delivery confirmations across Argos UK contact centres. | |
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Freemans Grattan | Retail | 750 | $210M | United Kingdom | VoiceSage | VoiceSage Interactive Voice Messaging | Interactive Voice Response (IVR) | 2016 | n/a | In 2016, Freemans Grattan implemented VoiceSage Interactive Voice Messaging, an Interactive Voice Response (IVR) solution, to support collections and customer communications across the retail group. The rollout targeted pre-delinquent account outreach and customer notification workflows and was positioned as a cloud-based messaging layer for collections and promotional contact. The implementation blended Interactive Voice Messaging and SMS capabilities, using a rules-driven engine that allowed the collections team to configure contact logic online. VoiceSage Interactive Voice Messaging was configured to schedule call windows and select channel type per customer segment, for example evening calls for younger professionals and daytime calls for older customers, and to switch between prerecorded voice messages and text messaging according to customer handset likelihood. Deployment was rapid, with a customised service operational within six weeks despite spanning the Christmas period, and the cloud delivery model removed the need for internal IT involvement during setup. Operationally the service was managed directly by the collections team, and the group extended use beyond pre-delinquency outreach into delinquent account collections that had previously been handled solely by diallers in a contact centre, and into promotional notifications such as stock availability alerts. Outcomes stated by the group include 34,000 fewer cases entering arrears annually attributed to Interactive Voice Messaging, a further reduction of 16,000 cases enabled by pre-emptive SMS contact, and a reported 10:1 return on investment in terms of funds set aside to cover delinquency risk. Cost predictability and transparency were highlighted, with per-interactive-call billing visibility and the ability to control spend through online call configuration. | |
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SSE Airtricity Limited | Utilities | 750 | $1.6B | Ireland | VoiceSage | VoiceSage Interactive Voice Messaging | Interactive Voice Response (IVR) | 2020 | n/a | In 2020, SSE Airtricity Limited deployed VoiceSage Interactive Voice Messaging as an Interactive Voice Response (IVR) solution to address utilities billing and collections across its Ireland operations. The implementation targeted customer notification and payment workflows for the supplier's billing and collections function and was delivered as a Rich Media Messaging solution by VoiceSage. VoiceSage Interactive Voice Messaging was configured to send outbound Rich Media Messaging notifications that included secure in-message payment capability and engagement tracking. Functional capabilities implemented included automated customer notifications, in-message secure payments for self-service settlement, and analytics to measure engagement and reduce downstream contact center effort. The deployment integrated directly with the supplier’s payment provider so customers could self-serve payments directly from messages, preserving the payment provider as the transaction endpoint. Operational coverage focused on billing and collections processes in Ireland and extended into customer service workflows to reduce manual outbound calling. Rollout and governance centered on embedding the VoiceSage Interactive Voice Messaging flows into existing billing and collections operations, with monitoring of engagement and call volumes as control metrics. The program produced explicit outcomes, achieving a 48% engagement rate, a 30% reduction in outbound calls, and €1,000,000 collected within 12 months. | |
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Banking and Financial Services | 1380 | $425M | United Kingdom | VoiceSage | VoiceSage Interactive Voice Messaging | Interactive Voice Response (IVR) | 2018 | n/a |
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