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● Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

● First Horizon Bank, an nCino Loan Origination customer evaluated FIS Commercial Loan Servicing

● Michelin, an e2open customer evaluated Oracle Transportation Management

● ASGC Group, an Oracle E-Business Suite customer evaluated Oracle Cloud ERP

● Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

● MECCA Australia, a Microsoft Dynamics NAV customer evaluated SAP S/4HANA

● Ivy Tech Community College, a RNL ScaleFunder customer evaluated Virtuous CRM

● Habib Bank, an Finastra Misys FusionBanking Equation customer evaluated FIS Core Banking

● Department Of Homeland Security, an Oracle E-Business Suite customer evaluated SAP S/4HANA Cloud

● Marriott International, an Oracle PeopleSoft ERP customer evaluated Microsoft Dynamics 365 Business Central

● First Citizens Bank, a Fiserv Signature Bank Platform customer evaluated FIS Core Banking

● Harvard University, an Oracle PeopleSoft HCM customer evaluated Oracle Cloud HCM

● Ahold Delhaize USA, an Oracle Retail Merchandising customer evaluated SAP Retail Management

● Washington State University, a Workday Time customer evaluated UKG Pro Timekeeping

● Florida State University, an Oracle PeopleSoft HCM customer evaluated Workday HCM

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● Indiana University, an Oracle PeopleSoft Global Payroll customer evaluated Workday Payroll

● Becker Industrie, a Microsoft Dynamics AX customer evaluated Microsoft Dynamics 365 F&O

● Zurich Insurance Group, a Guidewire ClaimCenter customer evaluated Duck Creek Claims

● Travelers, an Exterro Zapproved ZDiscovery customer evaluated LexisNexis CounselLink

● Printpack, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Coles Supermarkets, an Oracle Retek POS customer evaluated NCR Voyix Counterpoint

● Fluke Corporation, an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● California Polytechnic State University, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● TJX Companies, an Oracle E-Business Suite customer evaluated Workday Financial

● Hendrick Automotive, an Oracle NetSuite Procurement customer evaluated Coupa Procurement

● Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

● Sunflower Bank, a Fiserv Signature Bank customer evaluated FIS Horizon

● Southern Company, a Hitachi Ventyx FocalPoint customer evaluated AVEVA PI System

● Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

● JLG Industries, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Pacific Coast Producers, an Oracle JD Edwards EnterpriseOne customer evaluated SAP S/4HANA Cloud

● Albertsons, a Procurant One customer evaluated Oracle Procurement Cloud

● City of Fresno, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● BDO Unibank, a Finastra Misys Opics customer evaluated ION IT2 Treasury

● Deutsche Rentenversicherung Bund, a SAP S/4 HANA HCM customer evaluated SAP SuccessFactors Employee Central

● Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

● Hong Kong Polytechnic University (PolyU) , an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● City of Richmond, VA, an Oracle E-Business Suite customer evaluated Tyler Munis ERP

● Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

● Adelphi University, an ADP Enterprise eTIME customer evaluated Workday Time and Attendance

SSE Retail
Location
Temple Quay, 1 Rivergate, Redcliffe,
Bristol, BS1 6ED,
United Kingdom
Website
https://www.sse.co.uk/
Phone
44 33 0303-5063
Artw industry
Utilities
Employee
Revenue

SSE Retail Technographics

SSE Retail Software Purchases and Digital Transformation Initiatives

Discover the latest software purchases and digital transformation initiatives being undertaken by SSE Retail and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1900 SSE Retail employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that SSE Retail has purchased the following applications: Workday Financial Management for ERP Financial in 2019, Workday HCM for Core HR in 2018, Genesys Cloud CX Web Messaging for Audio Video and Web Conferencing in 2020 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems SSE Retail is running and its propensity to invest more and deepen its relationship with Workday , Genesys , Swiftype or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing SSE Retail revenues, which have grown to $1.00 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for SSE Retail intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

SSE Retail Data, Technology Stack, and Enterprise Applications
ERP Financial Management
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Workday Oracle E-Business Suite Workday Financial Management ERP Financial ERP Financial Management n/a 2019 2020
HCM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Workday Legacy Workday HCM Core HR HCM n/a 2018 2019
Payroll HCM 2018 2019
Time and Attendance HCM 2018 2019
Workforce Management HCM 2020 2021
Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Genesys Legacy Genesys Cloud CX Web Messaging Audio Video and Web Conferencing Collaboration n/a 2020 2020
In 2020, SSE Retail implemented Genesys Cloud CX Web Messaging to provide a web-based conversational channel for customers. The deployment aligned with the Audio Video and Web Conferencing category and positioned Genesys Cloud CX Web Messaging as the primary interface for browser-based chat and bot interactions across customer service touchpoints. SSE Retail’s implementation emphasized automated validation of chatbot flows, drawing on an approach documented for Genesys Web Messenger that leverages a bespoke test harness called Genesys Web Messaging Tester. The Genesys Web Messaging Tester approach, which the source describes as being used at OVO as part of a CI/CD process, was adopted as a model to produce reproducible, clickable automated tests that exercise end-to-end customer journeys and serve as living documentation for conversational logic. On the technical side the implementation centered on the Genesys Cloud CX Web Messaging runtime and a test harness layer that scripted web messenger sessions, asserted conversational states, and validated bot responses. Functional capabilities implemented included web messaging session orchestration, chatbot scenario playback, and automated test scripting integrated with build workflows to enable predeployment validation of conversational flows. Operationally the program targeted contact centre engineering and QA teams, instituting gated test runs as part of chatbot release processes and formalizing test artifacts as part of conversational governance. The rollout focused on embedding automated test suites alongside bot development, creating a repeatable verification pattern for web messaging and conversational automation without referencing prior platform details.
Content Management
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application, Web and Enterprise Search Content Management 2020 2020
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Call Center CRM 2020 2021
Customer Support CRM 2017 2018
Digital Advertising Platform CRM 2016 2016
Marketing Automation CRM 2018 2019
Sales Automation, CRM, Sales Engagement CRM 2017 2018
Procurement
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Procurement Procurement 2015 2016
Supplier Relationship Management Procurement 2015 2015
TRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Governance, Risk and Compliance TRM 2021 2021
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Hosting and Computing Services IaaS 2019 2019
Content Delivery Network IaaS 2021 2021
Content Delivery Network IaaS 2016 2016
CyberSecurity
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Secure Email Gateways (SEGs) CyberSecurity 2017 2017
IT Decision Makers and Key Stakeholders at SSE Retail
First Name Last Name Title Function Department Email Phone
No data found
Show All Contacts
Apps Being Evaluated by SSE Retail Executives
Date Company Status Vendor Product Category Market
No data found
FAQ - APPS RUN THE WORLD SSE Retail Technographics

SSE Retail is a Utilities organization based in United Kingdom, with around 1900 employees and annual revenues of $1.00 billion.

SSE Retail operates a diverse technology stack with applications such as Workday Financial Management, Workday HCM and Genesys Cloud CX Web Messaging, covering areas like ERP Financial, Core HR and Audio Video and Web Conferencing.

SSE Retail has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Workday and Genesys.

SSE Retail recently adopted applications including OneTrust Cookie Consent in 2021, Cloudflare CDN in 2021 and Genesys Workforce Management in 2020, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of SSE Retail’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates SSE Retail’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

Subscribe to APPS RUN THE WORLD to access the complete SSE Retail technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.