SSE Retail
Temple Quay, 1 Rivergate, Redcliffe,
Bristol, BS1 6ED,
United Kingdom
Bristol, BS1 6ED,
United Kingdom
44 33 0303-5063
Utilities
SSE Retail Technographics
SSE Retail Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by SSE Retail and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1900 SSE Retail employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that SSE Retail has purchased the following applications: Workday Financial Management for ERP Financial in 2019, Workday HCM for Core HR in 2018, Genesys Cloud CX Web Messaging for Audio Video and Web Conferencing in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems SSE Retail is running and its propensity to invest more and deepen its relationship with Workday , Genesys , Swiftype or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing SSE Retail revenues, which have grown to $1.00 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for SSE Retail intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
SSE Retail Tech Stack and Enterprise Applications
SSE Retail ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Workday | Oracle E-Business Suite | Workday Financial Management | ERP Financial | ERP | n/a | 2019 | 2020 |
In 2019, SSE Retail implemented Workday Financial Management as its core finance platform. The implementation replaced Oracle E-Business Suite and was executed as part of the transition of the SSE retail business to the OVO Group, covering the SSE Retail Energy organization reported at approximately 5,000 FTE.
Workday Financial Management was configured to provide core ERP Financial capabilities, including general ledger, accounts payable, accounts receivable, fixed asset accounting, and consolidated financial reporting. Configuration work focused on supporting period close workflows, subledger reconciliation processes, and financial ledger controls consistent with ERP Financial functional requirements.
The program included structured data migration from Oracle E-Business Suite to populate ledgers, supplier and customer master records, and transactional history into Workday Financial Management. Integration and interface patterns were established to support master data synchronization and batch transaction loads, enabling ongoing financial posting and reporting from the new platform.
Governance for the rollout was centered on finance integration leadership, with the Finance Integration Lead coordinating cutover activities, validation and reconciliation across finance teams, and standardization of the chart of accounts and accounting rules to align with Workday Financial Management. The effort prioritized operational continuity for retail finance, procurement related accounting, and revenue accounting during the business transition to OVO Group.
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SSE Retail HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Workday | Legacy | Workday HCM | Core HR | HCM | n/a | 2018 | 2019 |
In 2018, SSE Retail implemented Workday HCM to serve Core HR across its UK workforce. The deployment targeted centralized employee record management and role based access for HR and people managers at an organization with approximately 1,900 employees, aligning company Human Resources operations with a single cloud HR system.
Workday HCM was configured to support core HR functional capabilities including global employee and organizational data model, position and job management, absence and leave tracking, onboarding and offboarding business processes, manager and employee self service, and talent profile management. The implementation applied Workday HCM business process framework and security domains to enforce approvals, workflow routing, and data stewardship across HR functional areas.
Architecturally the implementation followed a cloud SaaS model consistent with Workday HCM, with system configuration owned by the HR systems team and governance established through HR process owners and defined security roles. Rollout and operational coverage focused on the HR function and line managers within the United Kingdom, accompanied by configuration governance to manage business process changes and ongoing tenant configuration.
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Payroll | HCM |
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2018 | 2019 |
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Time and Attendance | HCM |
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2018 | 2019 |
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Workforce Management | HCM |
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2020 | 2021 |
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SSE Retail Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Genesys | Legacy | Genesys Cloud CX Web Messaging | Audio Video and Web Conferencing | Collaboration | n/a | 2020 | 2020 |
In 2020, SSE Retail implemented Genesys Cloud CX Web Messaging to provide a web-based conversational channel for customers. The deployment aligned with the Audio Video and Web Conferencing category and positioned Genesys Cloud CX Web Messaging as the primary interface for browser-based chat and bot interactions across customer service touchpoints.
SSE Retail’s implementation emphasized automated validation of chatbot flows, drawing on an approach documented for Genesys Web Messenger that leverages a bespoke test harness called Genesys Web Messaging Tester. The Genesys Web Messaging Tester approach, which the source describes as being used at OVO as part of a CI/CD process, was adopted as a model to produce reproducible, clickable automated tests that exercise end-to-end customer journeys and serve as living documentation for conversational logic.
On the technical side the implementation centered on the Genesys Cloud CX Web Messaging runtime and a test harness layer that scripted web messenger sessions, asserted conversational states, and validated bot responses. Functional capabilities implemented included web messaging session orchestration, chatbot scenario playback, and automated test scripting integrated with build workflows to enable predeployment validation of conversational flows.
Operationally the program targeted contact centre engineering and QA teams, instituting gated test runs as part of chatbot release processes and formalizing test artifacts as part of conversational governance. The rollout focused on embedding automated test suites alongside bot development, creating a repeatable verification pattern for web messaging and conversational automation without referencing prior platform details.
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SSE Retail Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application, Web and Enterprise Search | Content Management |
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2020 | 2020 |
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SSE Retail CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Call Center | CRM |
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2020 | 2021 |
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Customer Support | CRM |
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2017 | 2018 |
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Digital Advertising Platform | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2018 | 2019 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2017 | 2018 |
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SSE Retail Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Procurement | Procurement |
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2015 | 2016 |
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Supplier Relationship Management | Procurement |
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2015 | 2015 |
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SSE Retail TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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SSE Retail IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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SSE Retail CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2017 | 2017 |
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IT Decision Makers and Key Stakeholders at SSE Retail
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by SSE Retail Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from SSE Retail IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the SSE Retail digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD SSE Retail Technographics
SSE Retail is a Utilities organization based in United Kingdom,
with around 1900 employees and annual revenues of $1.00 billion.
SSE Retail operates a diverse technology stack with applications such as
Workday Financial Management, Workday HCM and Genesys Cloud CX Web Messaging,
covering areas like ERP Financial, Core HR and Audio Video and Web Conferencing.
SSE Retail has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Workday and Genesys.
SSE Retail recently adopted applications including
OneTrust Cookie Consent in 2021, Cloudflare CDN in 2021 and Genesys Workforce Management in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of SSE Retail’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates SSE Retail’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete SSE Retail technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.