Sheffield, S8 0XN,
United Kingdom
St John Ambulance Technographics
St John Ambulance Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by St John Ambulance and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1418 St John Ambulance employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that St John Ambulance has purchased the following applications: Medius AP Invoice Automation for AP Automation in 2015, Reach ATS for Applicant Tracking System in 2018, TeamSupport SnapEngage for Chatbots and Conversational AI in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems St John Ambulance is running and its propensity to invest more and deepen its relationship with Medius , Infor , SAP or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing St John Ambulance revenues, which have grown to $142.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for St John Ambulance intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
St John Ambulance Tech Stack and Enterprise Applications
St John Ambulance ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Medius | Legacy | Medius AP Invoice Automation | AP Automation | ERP | n/a | 2015 | 2015 |
In 2015 St John Ambulance implemented Medius AP Invoice Automation to standardize invoice intake and approvals across its finance organization. The deployment targeted AP Automation for accounts payable processing, centering on invoice capture, electronic routing, and centralized approval controls for finance and procurement stakeholders.
Configuration focused on Medius AP Invoice Automation modules typical to the category, including automated invoice capture and OCR, PO matching and three way matching workflows, exception routing and role based approvals. The implementation notes reference MediusFlow and an Electronic Purchase Order System EPOs as operational components, and documentation indicates integration points to MYOB Pay Global for downstream payment coordination and to Active Directory and Azure AD Connect for user authentication and provisioning.
Operational coverage was within St John Ambulance United Kingdom finance and procurement teams, with IT infrastructure dependencies noted against Exchange, Citrix, and endpoint management systems. Governance emphasized workflow-based approval chains and directory driven user roles, and operational runbooks documented the intersection of Medius AP Invoice Automation with existing EPOs and payroll payment tooling.
|
|
|
|
|
ERP Financial | ERP |
|
2014 | 2014 |
|
|
|
|
|
ERP Financial | ERP |
|
2013 | 2013 |
|
St John Ambulance HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Instinctive Technologies | Legacy | Reach ATS | Applicant Tracking System | HCM | n/a | 2018 | 2018 |
|
|
|
|
|
Core HR | HCM |
|
2018 | 2018 |
|
|
|
|
|
Learning and Development | HCM |
|
2021 | 2021 |
|
|
|
|
|
Payroll | HCM |
|
2018 | 2018 |
|
St John Ambulance AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| TeamSupport | Legacy | TeamSupport SnapEngage | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021, St John Ambulance deployed TeamSupport SnapEngage on its public website to provide web-based conversational support. TeamSupport SnapEngage is used as a Chatbots and Conversational AI application to manage public-facing website chat, capture inquiries, and route interactions for follow up.
The implementation centers on a web-embedded chat widget with typical Chatbots and Conversational AI capabilities, including proactive chat invitations, canned responses, transcript capture, and escalation to live agents. Configuration work focused on conversational flows, canned-response libraries, and session logging to ensure consistent handling of common enquiries.
Operational scope is website-centric, supporting public engagement and service enquiry workflows originating from the organisation’s site. The deployment impacts customer engagement and support workflows, providing a digital intake channel for enquiries that can be triaged through chat-handling procedures.
Governance emphasis is on chat handling and escalation workflows, operator routing rules, and transcript retention for operational review and continuity of service. The narrative reflects a straightforward SaaS chat widget deployment of TeamSupport SnapEngage under the Chatbots and Conversational AI category, embedded on St John Ambulance’s website for public interaction management.
|
St John Ambulance Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Collaboration | Collaboration |
|
2015 | 2015 |
|
|
|
|
|
Collaboration | Collaboration |
|
2020 | 2020 |
|
St John Ambulance Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Web Content Management | Content Management |
|
2019 | 2019 |
|
St John Ambulance CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
CRM | CRM |
|
2015 | 2016 |
|
|
|
|
|
Customer Engagement | CRM |
|
2018 | 2019 |
|
|
|
|
|
Customer Experience | CRM |
|
2011 | 2011 |
|
|
|
|
|
Digital Advertising Platform | CRM |
|
2015 | 2015 |
|
|
|
|
|
Marketing Automation | CRM |
|
2019 | 2019 |
|
|
|
|
|
Marketing Automation | CRM |
|
2022 | 2022 |
|
|
|
|
|
Sales Automation, Sales Engagement | CRM |
|
2018 | 2019 |
|
St John Ambulance ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Performance Management | ITSM |
|
2019 | 2019 |
|
St John Ambulance TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Governance, Risk and Compliance | TRM |
|
2020 | 2020 |
|
|
|
|
|
Governance, Risk and Compliance | TRM |
|
2020 | 2020 |
|
St John Ambulance PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Transactional Email | PaaS |
|
2018 | 2018 |
|
|
|
|
|
Transactional Email | PaaS |
|
2023 | 2023 |
|
St John Ambulance IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2018 | 2018 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2014 | 2014 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2019 | 2019 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2020 | 2020 |
|
St John Ambulance CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Secure Email Gateways (SEGs) | CyberSecurity |
|
2020 | 2020 |
|
IT Decision Makers and Key Stakeholders at St John Ambulance
Apps Being Evaluated by St John Ambulance Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||