Kitakyushu, 800-0306,
Japan
Star Flyer Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Star Flyer and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 824 Star Flyer employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Star Flyer has purchased the following applications: Microsoft 365 for Collaboration in 2016, IBS Software iLoyal for Customer Loyalty in 2025, Microsoft Azure Cloud Services for Application Hosting and Computing Services in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Star Flyer is running and its propensity to invest more and deepen its relationship with Microsoft , IBS Software Services , Mouseflow or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Star Flyer revenues, which have grown to $183.6 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Star Flyer intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2016 | 2016 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| IBS Software Services | Legacy | IBS Software iLoyal | Customer Loyalty | CRM | n/a | 2025 | 2025 |
In 2025, Star Flyer upgraded its STAR LINK loyalty programme by deploying IBS Software iLoyal as its Customer Loyalty platform. The rollout targeted enhanced mobile and web member experiences across Japan and APAC, positioning the airline to centralize customer loyalty and CRM workflows within a purpose-built loyalty application.
The implementation configured core Customer Loyalty capabilities including member profile and tier management, rewards and redemption engines, partner management, and real-time account updates. IBS Software iLoyal was provisioned to support omnichannel member interactions through mobile and web front ends, with configuration focused on event-driven updates and personalization typical of airline loyalty CRM use cases.
Integrations emphasized improved partner connectivity and real-time member feature sets, enabling synchronous updates to member accounts and partner accruals without specifying individual third party systems. Operational coverage spanned marketing and CRM functions, with the platform intended to support loyalty program operations across booking, check-in and ancillary retail touch points in the Japan and APAC regions.
Governance and rollout planning centered on staged operationalization across regions, data synchronization and member consent controls, and new workflow definitions for loyalty operations and customer service teams. The project narrative highlights launch of enhanced mobile and web experiences and strengthened partner integration capabilities as primary functional outcomes of the IBS Software iLoyal deployment.
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Marketing Analytics | CRM |
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2019 | 2019 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Azure Cloud Services | Application Hosting and Computing Services | IaaS | n/a | 2016 | 2016 |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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