Pompano Beach, 33062, FL,
United States
Star-Knowledge Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Star-Knowledge and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 150 Star-Knowledge employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
Star-Knowledge has purchased the following applications: Tidio Live Chat for Chatbots and Conversational AI in 2020, Microsoft 365 for Collaboration in 2017, Crazy Egg for Marketing Analytics in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Star-Knowledge is running and its propensity to invest more and deepen its relationship with Tidio , Microsoft , Crazy Egg or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Star-Knowledge revenues, which have grown to $15.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Star-Knowledge intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Tidio | Legacy | Tidio Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 |
In 2020, Star-Knowledge deployed Tidio Live Chat on its corporate website. The deployment places Tidio Live Chat in the Chatbots and Conversational AI category to handle web-based client inquiries and preliminary lead capture, supporting sales, marketing, and client services at the professional services firm.
The implementation uses a client-side chat widget embedded across site pages, configured with agent accounts, canned responses, and automated message triggers that are typical of Chatbots and Conversational AI implementations. Operational governance was structured around chat availability schedules, routing rules and standardized response templates to align with existing client service workflows, and administrative monitoring is conducted through the application console and built-in analytics.
|
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2017 | 2017 |
In 2017, Star-Knowledge implemented Microsoft 365 as its primary Collaboration platform. The deployment established a cloud-first Microsoft 365 tenant noted on the company website, consolidating core collaboration services across the firm. Modules provisioned included Exchange Online for enterprise email, Microsoft Teams for meetings and persistent chat, SharePoint Online for intranet and document libraries, and OneDrive for Business for individual file sync and backup.
The implementation targeted professional services workflows such as project delivery, internal knowledge management, and client-facing collaboration, with adoption across delivery, sales, and corporate functions. Identity and access were managed through Azure Active Directory integrated with Microsoft 365 to centralize user provisioning and single sign-on, and tenant-level governance processes were introduced to manage Teams lifecycle, SharePoint site provisioning, external sharing, and retention policy configuration. Configuration and governance emphasized role-based access controls and document classification to align Collaboration capabilities with organizational controls and compliance requirements.
|
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Crazy Egg | Legacy | Crazy Egg | Marketing Analytics | CRM | n/a | 2020 | 2020 |
In 2020, Star-Knowledge implemented Crazy Egg as its Marketing Analytics solution on the company website. The deployment placed the Crazy Egg client side instrumentation across public pages to capture behavioral data for marketing and user experience analysis.
The implementation configured standard Crazy Egg capabilities, including heatmaps, click tracking, scroll maps, page snapshots, and session recordings, with page-level snapshot rules and sampling parameters managed through the Crazy Egg dashboard. Configuration emphasis was on front-end JavaScript snippet placement and page segmentation so that marketing and digital experience teams could isolate campaign landing pages and core service pages for analysis.
Operational ownership was centered with marketing and web development teams, who managed tag deployment, snapshot schedules, and data access for UX review workflows. Governance practices aligned to web instrumentation included controlling snapshot scopes and coordinating consent or cookie handling on pages where Crazy Egg was active. The implementation focused on instrumenting the public website to inform content and landing page evaluation within the Marketing Analytics stack.
|
|
|
|
|
Marketing Automation | CRM |
|
2020 | 2020 |
|
IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2016 | 2016 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2017 | 2017 |
|
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||