Starbucks
2401 Utah Avenue South,
Seattle, 98134, WA,
United States
Seattle, 98134, WA,
United States
1 206-447-1575
Retail
Starbucks Technographics
Starbucks Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Starbucks and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 381000 Starbucks employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Starbucks has purchased the following applications: Oracle E-Business Suite for ERP Financial in 2020, SAP SuccessFactors Employee Central Global Benefits for Benefits Administration in 2022, Enlyte Genex for Case Management in 2025 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Starbucks is running and its propensity to invest more and deepen its relationship with Oracle , Deskera , PayPal or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Starbucks revenues, which have grown to $37.18 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Starbucks intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Starbucks Tech Stack and Enterprise Applications
Starbucks ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle E-Business Suite | ERP Financial | ERP | n/a | 2020 | 2020 |
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ERP Financial | ERP |
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2015 | 2017 |
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Expense Management | ERP |
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2015 | 2015 |
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Expense Management | ERP |
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2016 | 2016 |
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Payment Processing | ERP |
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2021 | 2021 |
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Payment Processing | ERP |
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2016 | 2016 |
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Starbucks HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP SuccessFactors Employee Central Global Benefits | Benefits Administration | HCM | n/a | 2022 | 2022 |
Starbucks (2022) selected and began implementing SAP SuccessFactors Employee Central Global Benefits to replace a legacy benefits platform, positioning the purchase in the Benefits Administration category. The implementation is structured around internal systems analysts and engineering teams who configure the application, define solutions, and lead end-to-end design and production support activities for payroll, compensation and benefits capabilities on SAP and SuccessFactors technology.
Workstreams documented in the job posting include configuring Employee Central Global Benefits modules, building and standardizing a Starbucks HCM data model, and integrating benefits data with payroll and compensation processes; teams are expected to create architectural/system diagrams, develop cloud-native components, and provide ongoing production support. The deployment scope implied by these responsibilities targets enterprise HCM functions across Starbucks’ technology footprint, with emphasis on cross-functional integration, data modeling, and operational support rather than a limited point solution.
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Compensation Management | HCM |
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2022 | 2022 |
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Contingent Labor Management | HCM |
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2022 | 2022 |
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Core HR | HCM |
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2021 | 2022 |
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Core HR | HCM |
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2015 | 2015 |
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Employee Experience | HCM |
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2021 | 2021 |
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Employee Experience | HCM |
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2015 | 2015 |
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HR Compliance | HCM |
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2015 | 2015 |
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HR Service Delivery | HCM |
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2020 | 2020 |
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Learning and Development | HCM |
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2022 | 2022 |
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Onboarding | HCM |
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2015 | 2015 |
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Payroll | HCM |
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2021 | 2022 |
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Performance and Goal Management | HCM |
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2022 | 2022 |
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Performance and Goal Management, Employee Recognition and Rewards Management | HCM |
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2019 | 2019 |
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Recruiting | HCM |
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2019 | 2019 |
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Recruiting | HCM |
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2023 | 2023 |
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Recruiting, Applicant Tracking System | HCM |
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2007 | 2007 |
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Recruiting, Applicant Tracking System | HCM |
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2023 | 2023 |
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Succession and Leadership Planning | HCM |
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2018 | 2018 |
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Time and Attendance | HCM |
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2015 | 2015 |
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Workforce Analytics | HCM |
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2022 | 2022 |
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Workforce Management | HCM |
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2015 | 2015 |
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Starbucks ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Enlyte | Legacy | Enlyte Genex | Case Management | ERP Services and Operations | n/a | 2025 | 2025 |
In 2025, Starbucks used Enlyte Genex for Case Management to support workplace injury management and return-to-work efforts across its United States operations. This usage is signaled by Starbucks-nominated case managers participating in Enlyte's Heart of Case Management program, which indicates field case management services as the primary implementation focus.
The Enlyte Genex implementation emphasizes field case management capabilities consistent with Case Management workflows, including case intake, field case coordination, and structured return-to-work planning. Configuration is inferred to center on assigning nominated case managers to manage onsite and community-based cases, maintaining case records and care plans to coordinate medical care and workplace accommodations.
Operational coverage is aligned with Starbucks' US occupational health, HR, and workers compensation functions, with case manager activity supporting injury resolution and reintegration workflows. Governance and program oversight were reinforced through the Heart of Case Management nomination and award participation, signaling structured selection and oversight of Starbucks-nominated case managers within the Enlyte Genex field case management service rather than a publicized enterprise rollout.
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Enterprise Asset Management | ERP Services and Operations |
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2019 | 2019 |
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Facility Management | ERP Services and Operations |
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2015 | 2015 |
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Field Service Management | ERP Services and Operations |
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2022 | 2022 |
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Point Of Sale | ERP Services and Operations |
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2017 | 2017 |
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Professional Services Automation | ERP Services and Operations |
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2008 | 2008 |
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Restaurant Management | ERP Services and Operations |
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2018 | 2018 |
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Starbucks AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Artificial Intelligence Marketing | AI-Powered Application |
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2024 | 2024 |
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Cognitive Computing | AI-Powered Application |
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2017 | 2017 |
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Starbucks Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2016 | 2018 |
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Analytics and BI | Analytics and BI |
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2012 | 2012 |
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Analytics and BI | Analytics and BI |
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2013 | 2013 |
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Analytics and BI | Analytics and BI |
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2021 | 2021 |
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Analytics and BI | Analytics and BI |
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2025 | 2025 |
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Starbucks Blockchain
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Blockchain Platform | Blockchain |
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2022 | 2022 |
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Blockchain Platform | Blockchain |
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2019 | 2019 |
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Blockchain Platform | Blockchain |
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2019 | 2019 |
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Starbucks Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Audio Video and Web Conferencing | Collaboration |
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2017 | 2017 |
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Collaboration | Collaboration |
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2016 | 2016 |
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Collaboration | Collaboration |
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2021 | 2021 |
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Collaboration | Collaboration |
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2022 | 2022 |
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Event Management | Collaboration |
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2018 | 2018 |
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Event Management | Collaboration |
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2014 | 2014 |
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Starbucks SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Inventory Management | SCM |
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2013 | 2013 |
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Order Management | SCM |
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2011 | 2011 |
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Order Management | SCM |
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2013 | 2013 |
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Order Management | SCM |
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2020 | 2020 |
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Supply Chain Management | SCM |
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2013 | 2013 |
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Transportation Management | SCM |
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2018 | 2018 |
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Transportation Management | SCM |
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2002 | 2003 |
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Warehouse Management | SCM |
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2018 | 2018 |
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Starbucks CRM
Starbucks EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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EPM | EPM |
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2015 | 2015 |
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Starbucks ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2016 | 2016 |
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Application Performance Management | ITSM |
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2019 | 2019 |
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IT Service Management | ITSM |
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2014 | 2014 |
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Starbucks Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Procure to Pay | Procurement |
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2018 | 2018 |
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Procurement | Procurement |
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2020 | 2020 |
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Procurement | Procurement |
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2022 | 2022 |
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Sourcing | Procurement |
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2020 | 2020 |
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Supplier Relationship Management | Procurement |
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2022 | 2022 |
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Starbucks TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Governance, Risk and Compliance | TRM |
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2022 | 2022 |
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Treasury Management | TRM |
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2016 | 2016 |
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Treasury Management | TRM |
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2018 | 2018 |
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Treasury Management | TRM |
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2013 | 2013 |
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Starbucks PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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API Management | PaaS |
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2018 | 2018 |
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Apps Development | PaaS |
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2019 | 2019 |
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Transactional Email | PaaS |
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2017 | 2017 |
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Starbucks IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2012 | 2012 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Cloud Storage | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2012 | 2012 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Database Management | IaaS |
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2013 | 2013 |
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Infrastructure as Code (IaC) | IaaS |
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2019 | 2019 |
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Starbucks CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Data Loss Prevention | CyberSecurity |
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2022 | 2022 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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Secure Web Gateways (SWG) | CyberSecurity |
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2018 | 2018 |
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Starbucks Professional Services
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Professional Services | Professional Services |
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2016 | 2016 |
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IT Decision Makers and Key Stakeholders at Starbucks
| First Name | Last Name | Title | Function | Department | Phone | |
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Director, Data Engineering and Analytics | Director | IT | |
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Vice president of Technology, Business Intelligence and Data Services | VP | IT | |
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Treasury Director, International Liquidity and Operations | Director | Treasury | |
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Director Finance and Business Development, International Channel Development | Director | Finance | |
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Chief Marketing Officer | CXO | Marketing | |
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President and Chief Operating Officer | CXO | Finance | |
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CFO, International and Channels Finance | CXO | Finance | |
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SVP Corporate Finance | VP | Finance | |
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Finance Manager | Manager | Finance | |
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Manager - HR Operations | Manager | HR | |
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HR Director, Global Supply Chain | Director | HR | |
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Director, HR Shared Services | Director | HR | |
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Executive Vice President, Chief Procurement Officer | CXO | Procurement | |
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IT Infrastructure Manager | Manager | Finance | |
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Senior Vice President, Human Resources | VP | HR | |
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VP, tax & customs, Starbucks Coffee Company | VP | Finance | |
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Director, Global Income Tax | Director | Finance | |
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Director, Indirect Tax and Customs | Director | Finance | |
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VP Tax & Customs | VP | Finance | |
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Vice President, IT | VP | IT | |
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SVP Finance | VP | Finance | |
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CHRO | CXO | HR | |
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Chief Financial Officer | CXO | Finance | |
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Vice President Information Technology | VP | IT | |
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Vice president, Starbucks Technology - Partner (People) Technology | VP | HR | |
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SVP, Global Total Rewards & Service Delivery | VP | HR | |
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Vice President, HR Service Delivery | VP | HR | |
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Human Resources Director | Director | HR | |
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Human Resources Director | Director | HR | |
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Human Resources Director | Director | HR | |
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Exec. VP, CFO & Principal Accounting Officer | Director | Finance | |
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Director, Income Tax | Director | Finance | |
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SVP, Deputy General Counsel and Chief Ethics & Compliance Officer | CXO | Legal | |
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Director, Inclusion & Diversity Policy and EEO Compliance | Director | HR | |
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Manager, HR Compliance | Manager | HR | |
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Partner Resources Manager, Legal & Corporate Affairs | Public Affairs | Manager | Legal | |
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IT Asset Management - Retail Infrastructure Technologies | CXO | Investment | |
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Director, Operations Services | Director | Finance | |
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Digital Transformation Executive Director Enterprise Architecture | Director | IT | |
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Regional Director Operations | Director | Finance | |
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VP of Technology Operations | VP | IT | |
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VP Regional Operations, Washington/Oregon/Alaska | VP | Operations | |
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Vice President, Technology Strategy and Business Transformation | VP | IT | |
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VP, Global Manufacturing | VP | Operations | |
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SVP, Digital Experiences & International Customer, Marketing, Product | VP | Marketing | |
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VP, Payments, Starbucks Gift Card & Fraud | VP | Finance | |
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Group Manager, Digital Retail Experiences | Manager | IT | |
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Manager, Loyalty Partnerships & Experience Marketing | Manager | Marketing | |
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Vice President, Digital Customer Experience Ordering & Delivery | VP | Customer Service | |
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Director, Loyalty Partnerships & Experience Marketing | Director | Marketing | |
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Director Digital Retail Experiences | Director | IT | |
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Loyalty Marketing Digital Experience Manager | Manager | Marketing | |
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District Sales Operations Manager | Manager | Sales | |
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Global Executive and Travel manager | Manager | Finance | |
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VP Loyalty | VP | Operations | |
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CHRO | CXO | HR | |
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Senior Vice President - HR North America | VP | HR | |
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Talent Acquisition Partner | Manager | HR | |
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Chief Architect & SVP, Enterprise Data, Architecture, and Emerging Technology | Manager | IT | |
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Vice President, Data Engineering, Platforms and AI | VP | IT | |
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Director of Data and Enterprise Architecture | Director | IT | |
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EVP, Chief Supply Chain Officer | CXO | Supply Chain | |
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Human Resources Director | Director | HR | |
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Human Resources Director | Director | HR | |
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Director, Global Payroll | Director | HR | |
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Apps Being Evaluated by Starbucks Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Starbucks IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Starbucks digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Starbucks Technographics
Starbucks is a Retail organization based in United States,
with around 381000 employees and annual revenues of $37.18 billion.
Starbucks operates a diverse technology stack with applications such as
Oracle E-Business Suite, SAP SuccessFactors Employee Central Global Benefits and Enlyte Genex,
covering areas like ERP Financial, Benefits Administration and Case Management.
Starbucks has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, SAP and Enlyte.
Starbucks recently adopted applications including
Enlyte Genex in 2025, LevelTen MarketPulse in 2025 and Brand Networks Influencer in 2024,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Starbucks’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Starbucks’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Starbucks technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.