State of Montana
1301 East 6th Avenue,
Helena, 59601, MT,
United States
Helena, 59601, MT,
United States
1 406-444-2694
Government
State of Montana Technographics
State of Montana Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by State of Montana and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 3500 State of Montana employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that State of Montana has purchased the following applications: Oracle PeopleSoft ERP for ERP Financial in 1997, Oracle PeopleSoft Absence Management for Absence and Leave Management in 1997, TeamSupport SnapEngage for Chatbots and Conversational AI in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems State of Montana is running and its propensity to invest more and deepen its relationship with Oracle , UKG , TeamSupport or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing State of Montana revenues, which have grown to $750.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for State of Montana intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
State of Montana Tech Stack and Enterprise Applications
State of Montana ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle PeopleSoft ERP | ERP Financial | ERP | n/a | 1997 | 1999 |
In 1997 the State of Montana implemented Oracle PeopleSoft ERP for ERP Financial functions across state government, focusing on Accounts Payable and Time and Labor information flows. The deployment supported HR Generalists and centralized payroll review processes while consolidating transactional and reporting needs across more than 50 state agencies.
Functional work centered on the PeopleSoft Financials AP module, where the team developed an archiving methodology using a combination of SQR and Unix Shell scripts. The archival solution was central to their Upgrade and served as a data extraction and retention layer to manage AP table volumes and preserve historical records during upgrade activities.
A complementary set of SQR programs was created to extract data from PeopleSoft Time and Labor tables and to generate operational reports for HR Generalists. These SQR extracts consolidated records from over 50 different State agencies and produced custom Pay Summary data for review prior to the payroll run, aligning Time and Labor reporting with payroll validation workflows.
Architecturally the implementation combined in-application SQR processing with operating system level Shell automation to orchestrate batch extraction and archival workflows, integrating operational reporting with payroll review controls. Governance and process changes embedded the SQR and Shell script procedures into upgrade cutover and payroll pre run checklists, formalizing data extraction, archival, and pre payroll review steps for ongoing operational consistency.
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State of Montana HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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| Oracle | Legacy | Oracle PeopleSoft Absence Management | Absence and Leave Management | HCM | n/a | 1997 | 1999 |
In 1997, State of Montana implemented Oracle PeopleSoft Absence Management within its State Human Resource System SABHRS to centralize Absence and Leave Management for roughly 3,500 state employees. Oracle PeopleSoft Absence Management was deployed to manage leave accruals, absence requests, approval workflows, and entitlement calculations across HR and payroll business functions.
The implementation included configuration of absence processing rules, leave type catalogs, accrual schedules, and multi level approval hierarchies consistent with public sector policies. Functional workstreams documented in the program included batch monitoring for scheduled interfaces, PeopleSoft security development, and dedicated testing and technical support activities to validate absence accounting and access controls.
The Absence and Leave Management application was integrated into SABHRS components explicitly including Core HR, Position management, Payroll, Benefits, and Time and Labor, preserving a single employee record and ensuring payroll and benefits eligibility flows. Operational coverage targeted state HR operations, payroll teams, and benefits administrators across state agencies and payroll offices.
Governance emphasized centralized configuration control and role based security administration within PeopleSoft, supported by formal testing cycles and batch reconciliation procedures to manage nightly processing. Ongoing technical support and security development were specified as part of application maintenance to sustain policy alignment and operational continuity.
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Benefits Administration | HCM |
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1997 | 1999 |
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Compensation Management | HCM |
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1997 | 1999 |
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Core HR | HCM |
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1997 | 1999 |
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Onboarding | HCM |
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2014 | 2014 |
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Onboarding | HCM |
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2014 | 2014 |
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Payroll | HCM |
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2005 | 2005 |
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Payroll | HCM |
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1997 | 1999 |
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Recruiting, Applicant Tracking System | HCM |
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2014 | 2014 |
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Time and Attendance | HCM |
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2005 | 2005 |
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Time and Attendance | HCM |
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1997 | 1999 |
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Workforce Management | HCM |
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2005 | 2005 |
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State of Montana AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| TeamSupport | Legacy | TeamSupport SnapEngage | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 |
In 2020, State of Montana implemented TeamSupport SnapEngage, deploying the Chatbots and Conversational AI application on its public website. The deployment targeted web properties to provide automated conversational entry points for citizen inquiries and web-based support.
The TeamSupport SnapEngage implementation combined automated chatbot flows with live agent handoff, using embedded chat widgets across service portals and informational pages. Functional configuration emphasized conversational routing, scripted response libraries, proactive messaging, and escalation to human operators as part of the chat lifecycle, with TeamSupport SnapEngage used to manage those capabilities.
Operational coverage was focused on public-facing website interactions and service portal touchpoints that handle constituent engagement, with administration centralized for conversational content and availability scheduling. Integrations are limited to website embedding as documented, no additional system integrations are specified in the source.
Governance was organized around conversational content control, operator presence management, availability windows, and escalation policies to route complex inquiries to human staff. Management used TeamSupport SnapEngage administrative controls for chat template management and conversation logging to support ongoing governance and script updates.
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State of Montana Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2023 | 2023 |
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State of Montana Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2016 | 2016 |
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Collaboration | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2011 | 2011 |
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State of Montana Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Web Content Management | Content Management |
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2016 | 2016 |
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State of Montana CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2022 | 2022 |
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State of Montana PLM and Engineering
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Geographic Information System | PLM and Engineering |
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2008 | 2008 |
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State of Montana PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2022 | 2022 |
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State of Montana IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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State of Montana CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2019 | 2019 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at State of Montana
| First Name | Last Name | Title | Function | Department | Phone | |
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Human Resource Manager | Manager | HR | |
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Director of Finance | Director | Finance | |
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Chief Information Officer | CXO | IT | |
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Operations Services Branch Manager | Manager | Finance | |
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HRIS/Agency Services Manager | Manager | HR | |
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Department of Labor & Industry, Human Resource Director | Director | HR | |
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Apps Being Evaluated by State of Montana Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from State of Montana IT executives and key decision makers. This section highlights State of Montana's latest recorded technology evaluations, including ADP Payroll for Payroll on 2025-04-16, Hyland OnBase for Content Management on 2025-02-21, and Avaya Contact Center Select for Call Center on 2025-01-21. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the State of Montana digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2025-04-16 | State of Montana | Evaluated | ADP | ADP Payroll | Payroll | HCM |
| 2025-02-21 | State of Montana | Evaluated | Hyland | Hyland OnBase | Content Management | Content Management |
| 2025-01-21 | State of Montana | Evaluated | Avaya | Avaya Contact Center Select | Call Center | CRM |
| 2024-08-20 | State of Montana | Evaluated |
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Portfolio and Investment Management | Investment Management |
| 2024-07-09 | State of Montana | Evaluated |
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Secure Email Gateways (SEGs) | CyberSecurity |
| 2024-06-08 | State of Montana | Evaluated |
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Workforce Scheduling | HCM |
| 2024-06-08 | State of Montana | Evaluated |
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Workforce Scheduling | HCM |
FAQ - APPS RUN THE WORLD State of Montana Technographics
State of Montana is a Government organization based in United States,
with around 3500 employees and annual revenues of $750.0 million.
State of Montana operates a diverse technology stack with applications such as
Oracle PeopleSoft ERP, Oracle PeopleSoft Absence Management and TeamSupport SnapEngage,
covering areas like ERP Financial, Absence and Leave Management and Chatbots and Conversational AI.
State of Montana has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle and TeamSupport.
State of Montana recently adopted applications including
Microsoft Power BI in 2023, ServiceNow Impact in 2022 and Elastic Email API in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of State of Montana’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates State of Montana’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete State of Montana technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.