State of Tennessee
State of Tennessee Technographics
State of Tennessee Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by State of Tennessee and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 43500 State of Tennessee employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that State of Tennessee has purchased the following applications: Oracle PeopleSoft ERP for ERP Financial in 2006, NEOGOV ATS for Applicant Tracking System in 2009, WhosOn Hybrid Chat for Chatbots and Conversational AI in 2013 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems State of Tennessee is running and its propensity to invest more and deepen its relationship with Oracle , Microsoft , Buyers Edge Platform or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing State of Tennessee revenues, which have grown to $11.00 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for State of Tennessee intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
State of Tennessee Tech Stack and Enterprise Applications
State of Tennessee ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle PeopleSoft ERP | ERP Financial | ERP | n/a | 2006 | 2009 |
In 2006, State of Tennessee implemented Oracle PeopleSoft ERP to centralize statewide financial operations. Oracle PeopleSoft ERP, categorized as ERP Financial, is deployed to support the state accounting backbone and agency-level fund management.
The implementation includes PeopleSoft General Ledger, Commitment Control, and Asset Management modules, with module-level oversight assigned to financial operations. General Ledger is configured for enterprise chart of accounts and period close workflows, Commitment Control is employed for budgetary and encumbrance control, and Asset Management governs fixed asset lifecycle processes including capitalization and depreciation tracking.
Operational coverage spans state agencies and central finance functions across Tennessee, with module ownership and configuration management aligned to state financial governance. The environment has been maintained through staged upgrades, reflecting ongoing lifecycle management rather than ad hoc change.
The PeopleSoft estate was upgraded from PeopleSoft 8.9 in 2014 and is being advanced to PeopleSoft 9.2, with a planned go-live early 2016. Oversight responsibilities explicitly include the Peoplesoft General Ledger, Commitment Control, and Asset Management modules, and upgrade activities emphasize coordinated governance, testing, and configuration control for the ERP Financial footprint.
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ERP Financial | ERP |
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2021 | 2021 |
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ERP Financial | ERP |
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2025 | 2025 |
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State of Tennessee HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| NEOGOV | Legacy | NEOGOV ATS | Applicant Tracking System | HCM | n/a | 2009 | 2009 |
In 2009 the State of Tennessee Department of Human Resources implemented NEOGOV ATS, an Applicant Tracking System, to support the evaluation and sorting of job applications for the state. The deployment placed NEOGOV ATS at the center of state hiring operations managed by the Department of Human Resources, providing a single application layer for candidate intake and requisition administration.
NEOGOV ATS was configured to automate the hiring and performance evaluation lifecycle, including position requisition approval workflows, automatic minimum qualification screening, assessment scoring and test statistics and analysis, and Equal Employment Opportunity reporting. Configuration emphasized candidate screening rules, requisition workflow controls, exam and score aggregation, and compliance reporting modules consistent with Applicant Tracking System functional patterns.
Operationally the system is used by the Department of Human Resources to manage state-level recruiting and performance evaluation processes, with governance focused on requisition approval and compliance reporting workflows. The implementation centralized applicant tracking, standardized minimum qualification screening, and instrumented test statistic capture and EEO reporting to support HR hiring and evaluation functions across the state.
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Benefits Administration | HCM |
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2005 | 2006 |
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Compensation Management | HCM |
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2005 | 2006 |
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Core HR | HCM |
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2005 | 2006 |
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Core HR | HCM |
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2005 | 2006 |
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Employee Experience | HCM |
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2005 | 2006 |
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Learning and Development | HCM |
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2005 | 2006 |
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Onboarding | HCM |
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2009 | 2009 |
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Payroll | HCM |
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2005 | 2006 |
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Performance and Goal Management | HCM |
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2005 | 2006 |
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Time and Attendance | HCM |
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2005 | 2006 |
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State of Tennessee AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Parker Software | Legacy | WhosOn Hybrid Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2013 | 2013 |
In 2013 State of Tennessee deployed WhosOn Hybrid Chat on its public website to provide web-based citizen engagement. The WhosOn Hybrid Chat implementation serves as a Chatbots and Conversational AI deployment that combines automated conversational responses with human agent escalation for session-based web interactions.
The deployment is scoped to the state’s public-facing web estate and is configured to handle web chat sessions, automated routing, conversational scripting, and agent handover, reflecting capabilities common to Chatbots and Conversational AI solutions. Operational control is described through web session context and agent console workflows, with governance centered on digital services teams that define escalation paths, canned response libraries, and workload distribution for citizen-facing service inquiries.
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Chatbots and Conversational AI | AI-Powered Application |
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2008 | 2008 |
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State of Tennessee Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2016 | 2016 |
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State of Tennessee Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Asset Management | Content Management |
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2019 | 2019 |
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Digital Signing | Content Management |
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2020 | 2020 |
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State of Tennessee eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce Fraud Protection | eCommerce |
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2023 | 2023 |
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State of Tennessee CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Analytics | CRM |
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2012 | 2012 |
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Customer Engagement | CRM |
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2021 | 2021 |
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Support | CRM |
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2016 | 2016 |
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Customer Support | CRM |
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2020 | 2020 |
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Customer Support | CRM |
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2017 | 2017 |
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Customer Support | CRM |
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2021 | 2021 |
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Data Management Platform | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2016 | 2016 |
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Digital Advertising Platform | CRM |
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2016 | 2016 |
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Marketing Analytics | CRM |
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2007 | 2007 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Sales Automation | CRM |
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2014 | 2015 |
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Sales Automation, Sales Engagement | CRM |
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2021 | 2021 |
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State of Tennessee ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2020 | 2020 |
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State of Tennessee PLM and Engineering
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Geographic Information System | PLM and Engineering |
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2016 | 2016 |
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State of Tennessee PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Apps Development | PaaS |
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2017 | 2017 |
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Transactional Email | PaaS |
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2016 | 2016 |
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Transactional Email | PaaS |
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2018 | 2018 |
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Transactional Email | PaaS |
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2018 | 2018 |
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Transactional Email | PaaS |
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2019 | 2019 |
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State of Tennessee IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2010 | 2010 |
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Database Management | IaaS |
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2018 | 2018 |
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State of Tennessee CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2019 | 2019 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at State of Tennessee
| First Name | Last Name | Title | Function | Department | Phone | |
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Executive Director of Customer Experience | Director | Customer Service | |
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Executive Director EndPoint Service and Customer Support | Director | Customer Service | |
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Customer Service Administrator, Program Director 2 | Director | Customer Service | |
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Customer Service Representative | Manager | Customer Service | |
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Salesforce Administrator/ Developer | Manager | Marketing | |
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Apps Being Evaluated by State of Tennessee Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from State of Tennessee IT executives and key decision makers. This section highlights State of Tennessee's latest recorded technology evaluations, including Verizon Mobile Device Management (MDM) for EMM / MDM / MAM on 2026-03-27, Oracle PeopleSoft HCM for Core HR on 2026-02-24, and Algorand Blockchain for Blockchain Platform on 2025-11-19. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the State of Tennessee digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2026-03-27 | State of Tennessee | Evaluated | Verizon | Verizon Mobile Device Management (MDM) | EMM / MDM / MAM | CyberSecurity |
| 2026-02-24 | State of Tennessee | Evaluated | Oracle | Oracle PeopleSoft HCM | Core HR | HCM |
| 2025-11-19 | State of Tennessee | Evaluated | Algorand Foundation | Algorand Blockchain | Blockchain Platform | Blockchain |
| 2025-01-16 | State of Tennessee | Evaluated |
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Reservation and Booking Management | ERP Services and Operations |
| 2025-01-16 | State of Tennessee | Evaluated |
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CRM | CRM |
| 2024-11-26 | State of Tennessee | Evaluated |
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Student Information | ERP Services and Operations |
| 2024-07-11 | State of Tennessee | Evaluated |
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Applicant Tracking System | HCM |
FAQ - APPS RUN THE WORLD State of Tennessee Technographics
State of Tennessee is a Government organization based in United States,
with around 43500 employees and annual revenues of $11.00 billion.
State of Tennessee operates a diverse technology stack with applications such as
Oracle PeopleSoft ERP, NEOGOV ATS and WhosOn Hybrid Chat,
covering areas like ERP Financial, Applicant Tracking System and Chatbots and Conversational AI.
State of Tennessee has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, NEOGOV and Parker Software.
State of Tennessee recently adopted applications including
Back Office Bookkeeping+ in 2025, LexisNexis ThreatMetrix in 2023 and Microsoft Dynamics 365 for Finance and Operations in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of State of Tennessee’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates State of Tennessee’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete State of Tennessee technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.