Sterling
6150 Oak Tree Boulevard Suite 490,
Independence, 44131, OH,
United States
Independence, 44131, OH,
United States
1 800-899-2272
Professional Services
Sterling Technographics
Sterling Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Sterling and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 5700 Sterling employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Sterling has purchased the following applications: Oracle NetSuite ERP for ERP Financial in 2016, Drift AI Chatbot for Chatbots and Conversational AI in 2019, Cisco Webex Meetings for Audio Video and Web Conferencing in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Sterling is running and its propensity to invest more and deepen its relationship with Oracle , Drift , Cisco Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Sterling revenues, which have grown to $719.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Sterling intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Sterling Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle NetSuite ERP | ERP Financial | ERP Financial Management | n/a | 2016 | 2017 |
In 2016 Sterling deployed Oracle NetSuite ERP as a global SaaS-based finance platform under the ERP Financial category to centralize core accounting processes and improve invoice processing and approvals. The 2016 rollout emphasized finance operations, with specific attention to accounts payable workflows, timely delivery of invoices, and authorization controls.
The implementation centered on Oracle NetSuite ERP general ledger configuration and Chart of Accounts alignment, with a concentrated effort on historical trial balance data migration and reconciliation against the new account structure. Teams performed detailed GL analysis to ensure data accuracy for the ERP conversion, and configuration activities included mapping post-merger integration add-back expenses into the new ledger schema.
Operational coverage was primarily within finance and corporate accounting, with the Global Controller engaged directly in analysis and validation activities. The program included participation in a soft close cutover for NetSuite ERP go-live, and practitioners provided feedback to refine payment processes and approval routing after the initial deployment.
Governance and control workstreams incorporated formal reconciliations and cutover procedures, and project scope explicitly included analysis of $20 million in add-back expenses and involvement in a $5+ million global SaaS-based ERP implementation. Efforts focused on ensuring timely processing and delivery of invoices and establishing approval workflows within the Oracle NetSuite ERP environment.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Drift | Legacy | Drift AI Chatbot | Chatbots and Conversational AI | AI-Powered Application | n/a | 2019 | 2019 |
In 2019, Sterling implemented Drift AI Chatbot on its public website to provide a conversational entry point for web visitors. The Drift AI Chatbot is categorized as Chatbots and Conversational AI and serves as Sterling’s customer-facing interface for initial inquiry handling and interactive lead capture, embedded into marketing and support touchpoints on the corporate site.
The implementation of Drift AI Chatbot includes standard conversational modules such as automated conversational workflows, lead qualification playbooks, routing triggers to surface human agents, and configured message templates. Governance for the deployment centers on message and escalation rules with cross functional ownership by marketing and customer success, and the program emphasizes conversational design, bot training, and ongoing message governance to maintain consistent web engagement.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2021 | 2021 |
In 2021, Sterling deployed Cisco Webex Meetings as its Audio Video and Web Conferencing solution on its website. The deployment embedded Cisco Webex Meetings meeting and scheduling capabilities into the public site to enable browser-based join flows for external participants and internal staff. This configuration positioned Cisco Webex Meetings as the primary Audio Video and Web Conferencing surface supporting recruiting and client engagement workflows, and it provided a consistent conferencing interface for client-facing and talent acquisition teams.
Configuration work focused on standard conferencing modules such as meeting hosting, screen sharing, recording, and scheduled session management consistent with Audio Video and Web Conferencing functionality. Integration efforts centered on embedding Webex meeting widgets and web-based appointment flows on the site, while IT established governance for access and usage policies to manage how internal teams initiate and administer sessions through the public site.
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Collaboration | Collaboration |
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2019 | 2019 |
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Collaboration | Collaboration |
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2019 | 2019 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Account Based Marketing | CRM |
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2021 | 2021 |
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Account Based Marketing | CRM |
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2021 | 2021 |
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CRM | CRM |
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2019 | 2019 |
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Customer Analytics | CRM |
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2019 | 2019 |
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Customer Experience | CRM |
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2019 | 2019 |
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Customer Experience | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2020 | 2020 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2020 | 2020 |
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IT Service Management | ITSM |
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2019 | 2019 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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API Management, iPaaS (Integration Platform as a Service) | PaaS |
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2021 | 2021 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Sterling
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Sterling Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Sterling IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Sterling digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Sterling Technographics
Sterling is a Professional Services organization based in United States,
with around 5700 employees and annual revenues of $719.0 million.
Sterling operates a diverse technology stack with applications such as
Oracle NetSuite ERP, Drift AI Chatbot and Cisco Webex Meetings,
covering areas like ERP Financial, Chatbots and Conversational AI and Audio Video and Web Conferencing.
Sterling has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, Drift and Cisco Systems.
Sterling recently adopted applications including
Cisco Webex Meetings in 2021, 6sense Account Engagement Platform in 2021 and Demandbase ABX Cloud in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Sterling’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Sterling’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Sterling technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.