StraCon Services Group
6100 Southwest Blvd. Suite 510,
Fort Worth, 76109, TX,
United States
Fort Worth, 76109, TX,
United States
1 817-698 0100
Manufacturing
StraCon Services Group Technographics
StraCon Services Group Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by StraCon Services Group and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 150 StraCon Services Group employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that StraCon Services Group has purchased the following applications: CATS Applicant Tracking System for Recruiting, Applicant Tracking System in 2021, Zendesk Service for Customer Support in 2017, Freshservice for IT Service Management in 2024 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems StraCon Services Group is running and its propensity to invest more and deepen its relationship with CATS Software , Zendesk , Freshworks or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing StraCon Services Group revenues, which have grown to $30.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for StraCon Services Group intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
StraCon Services Group Tech Stack and Enterprise Applications
StraCon Services Group HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| CATS Software | Legacy | CATS Applicant Tracking System | Recruiting, Applicant Tracking System | HCM | n/a | 2021 | 2021 |
In 2021, StraCon Services Group deployed CATS Applicant Tracking System to support its recruiting activities. The implementation is categorized under Recruiting,Applicant Tracking System and is embedded on the StraCon corporate website to present live job listings and capture candidate applications directly from the career portal.
The CATS Applicant Tracking System deployment was configured to manage core ATS functions, including job posting and requisition management, candidate tracking and pipeline staging, resume parsing and a centralized candidate database. Standard applicant workflows and configurable status stages were established to align recruitment steps with hiring manager review processes.
Operational coverage centers on the human resources and talent acquisition teams, with hiring managers given role based access to candidate profiles and interview feedback through the website integrated career page. The system serves StraCon Services Group across its United States operations and is positioned as the primary source of record for applicant data.
Governance emphasis focused on standardizing requisition creation and approval workflows, defining hiring manager and recruiter responsibilities, and instituting audit trails for candidate decisions. The implementation of CATS Applicant Tracking System enabled StraCon to centralize applicant records and enforce consistent hiring process controls across departments.
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StraCon Services Group CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Service | Customer Support | CRM | n/a | 2017 | 2017 |
In 2017 StraCon Services Group deployed Zendesk Service to handle customer interactions originating from its corporate website. Zendesk Service serves as the primary Customer Support application for web channel ticket intake and self service content on https://www.stracongroup.com/.
The implementation centers on core ticketing and web channel capture, including an embedded web widget to create tickets, a public knowledge base for self service, and workflow automation using triggers, macros, and SLA policies to prioritize and route issues. Configuration focused on ticket forms, agent views, canned responses, and reporting to support standard helpdesk workflows within the Customer Support category.
Operational coverage targets the customer service and technical support teams, with role based access controls, ticket triage and escalation procedures, and agent desktop provisioning tied to web channel routing. Governance included documentation of support processes and staged agent onboarding to align day to day workflows with Zendesk Service ticket lifecycle management.
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StraCon Services Group ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Freshworks | Legacy | Freshservice | IT Service Management | ITSM | n/a | 2024 | 2024 |
In 2024, StraCon Services Group deployed Freshservice for IT Service Management and embedded Freshservice on its corporate website to expose a web-based service portal and form-driven ticket intake. The deployment targets StraCon Services Group's 150-employee manufacturing operations in the United States and is scoped to support IT operations and service desk business functions.
Freshservice was configured to implement standard IT Service Management capabilities, including incident management, a service catalog with request fulfillment workflows, change request workflow configuration, asset management and a configuration item registry, a knowledge base, and SLA and automation rule configuration. The implementation uses Freshservice modules to centralize ticket lifecycle handling, role-based access for technicians and requesters, and a self-service knowledge and request experience accessible from the company website.
Governance for the implementation defined ticket life cycle states, priority matrices, SLA definitions, and approval routing to align IT support and business stakeholders. The StraCon Services Group Freshservice IT Service Management deployment focuses on operationalizing service desk workflows via the website portal and configuring administrative controls and automation to standardize IT support processes.
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Remote Monitoring and Management | ITSM |
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2020 | 2020 |
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StraCon Services Group PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2020 | 2020 |
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StraCon Services Group IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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StraCon Services Group CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at StraCon Services Group
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by StraCon Services Group Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from StraCon Services Group IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the StraCon Services Group digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD StraCon Services Group Technographics
StraCon Services Group is a Manufacturing organization based in United States,
with around 150 employees and annual revenues of $30.0 million.
StraCon Services Group operates a diverse technology stack with applications such as
CATS Applicant Tracking System, Zendesk Service and Freshservice,
covering areas like Recruiting, Applicant Tracking System, Customer Support and IT Service Management.
StraCon Services Group has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as CATS Software, Zendesk and Freshworks.
StraCon Services Group recently adopted applications including
Freshservice in 2024, CATS Applicant Tracking System in 2021 and Google Cloud Platform (GCP) in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of StraCon Services Group’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates StraCon Services Group’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete StraCon Services Group technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.