Boston, 02122-3608, MA,
United States
Sullivan & McLaughlin Companies, Inc. Technographics
Sullivan & McLaughlin Companies, Inc. Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Sullivan & McLaughlin Companies, Inc. and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 550 Sullivan & McLaughlin Companies, Inc. employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Sullivan & McLaughlin Companies, Inc. has purchased the following applications: Viewpoint Spectrum for Construction ERP in 2002, Google Workspace (Formerly Google G-Suite) for Collaboration in 2013, FreshDesk Customer Support for Customer Support in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Sullivan & McLaughlin Companies, Inc. is running and its propensity to invest more and deepen its relationship with Viewpoint Construction , Google , Freshworks or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Sullivan & McLaughlin Companies, Inc. revenues, which have grown to $150.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Sullivan & McLaughlin Companies, Inc. intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Sullivan & McLaughlin Companies, Inc. Tech Stack and Enterprise Applications
Sullivan & McLaughlin Companies, Inc. ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Viewpoint Construction | Legacy | Viewpoint Spectrum | Construction ERP | ERP Services and Operations | n/a | 2002 | 2002 |
In 2002, Sullivan & McLaughlin Companies, Inc. implemented Viewpoint Spectrum as its Construction ERP. The deployment addressed core project accounting and operational workflows for the construction and real estate business, centralizing finance, job costing and field operations for an organization of approximately 550 employees.
Viewpoint Spectrum was configured to support standard Construction ERP capabilities including financial management, job cost control, project management, payroll and procurement, serving as the centralized system of record for project-level accounting and scheduling. Source notes record long-term usage and endorsement, citing at least 12 years of continuous use and a willingness to provide reference calls for Dexter and Chaney, which indicates sustained operational adoption and positive user sentiment.
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Sullivan & McLaughlin Companies, Inc. Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2013 | 2013 |
In 2013, Sullivan & McLaughlin Companies, Inc. deployed Google Workspace (Formerly Google G-Suite) as its Collaboration platform. The company references use of Google Workspace (Formerly Google G-Suite) on its public website, and the deployment covers its United States operations and approximately 550 employees.
Implementation centers on core Google Workspace capabilities including Gmail for corporate email, Google Drive for centralized file storage, Google Docs, Sheets and Slides for collaborative document editing, and Google Calendar for scheduling, with administration handled through the Google Admin console. The Collaboration deployment supports business functions across communications, document management, scheduling and project collaboration for corporate and field staff in the construction and real estate organization. Governance and operational controls are delivered via centralized admin controls, domain-level policy configuration, group-based access provisioning and standard account lifecycle management to align user access and data retention with organizational workflows.
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Sullivan & McLaughlin Companies, Inc. CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Freshworks | Legacy | FreshDesk Customer Support | Customer Support | CRM | n/a | 2020 | 2020 |
In 2020, Sullivan & McLaughlin Companies, Inc. deployed FreshDesk Customer Support to centralize tenant and client service intake on its corporate website. The deployment is anchored to the website as the primary point of contact for property management, maintenance requests, and corporate client inquiries, serving a United States based organization with approximately 550 employees. FreshDesk Customer Support was configured to capture web originated tickets and to serve as the canonical ticketing layer for customer and tenant interactions within the construction and real estate business function.
Implementation emphasized core Customer Support capabilities including ticketing, web widget intake, knowledge base publishing, automated routing and SLA based queues, with role based assignment workflows for property managers and service coordinators. The architecture embeds the FreshDesk web widget into public facing pages to create a continuous ticket capture flow, and configuration work focused on queue definitions, escalation policies, priority mapping and shared inbox management. Governance was organized around centralized ticket ownership and operational workflows, supporting staff across customer service, property operations and maintenance teams.
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Sullivan & McLaughlin Companies, Inc. IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Sullivan & McLaughlin Companies, Inc. CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Sullivan & McLaughlin Companies, Inc.
Apps Being Evaluated by Sullivan & McLaughlin Companies, Inc. Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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