Suncadia
3600 Suncadia Trail,
Cle Elum, 98922, WA,
United States
Cle Elum, 98922, WA,
United States
1 509-649-6000
Leisure and Hospitality
Suncadia Technographics
Suncadia Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Suncadia and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 326 Suncadia employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Suncadia has purchased the following applications: Agilysys Pay for Payment Processing in 2015, Sms Host for Hotel Property Management in 2020, Microsoft 365 for Collaboration in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Suncadia is running and its propensity to invest more and deepen its relationship with Agilysys , Springer-Miller Systems , Revinate or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Suncadia revenues, which have grown to $126.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Suncadia intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Suncadia Data, Technology Stack, and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Agilysys | Legacy | Agilysys Pay | Payment Processing | ERP Financial Management | n/a | 2015 | 2015 |
In 2015, Suncadia implemented Agilysys Pay in the Payment Processing category as part of a broader Agilysys solution suite that included InfoGenesis POS, InfoGenesis Flex and rGuest Pay to streamline food and beverage operations and secure credit card payment. The deployment targeted the resort environment in Cle Elum Washington, covering multiple food and beverage outlets, retail points, and back of house operations that support accommodations, a conference center, fitness facility, spa, amphitheater and golf course.
Implementation centered on InfoGenesis POS for fixed terminal and tablet touchscreen point of sale functionality, configured for multi-unit and complex operations with real time reporting, package and prix fixe menu support, and multi language capability. InfoGenesis Flex provided mobility with full POS functionality on tablets including signature capture and adaptable kitchen and receipt printing, while Agilysys Pay leveraged rGuest Pay capabilities for payment processing with validated Point to Point Encryption, a Payment Information Proxy for e commerce flows, tokenization to remove cardholder data from storage, and support for fixed and mobile EMV ready devices.
The solution architecture emphasized strong offline capabilities to maintain transactions when Wi Fi connectivity is inconsistent, and integrated the Agilysys applications with a wide variety of third party providers as required by resort operations. Operational access was extended to managers on the floor through InfoGenesis tools to enable real time oversight and on the go adjustments to service and revenue capture.
Governance focused on consolidating point of sale and payment gateway selection to meet the management teams requirement for end to end card security and seamless guest service. The Agilysys Pay deployment at Suncadia aligned with Destination Hotels use of the same Agilysys suite at other properties including The Carolina Inn, Quirk Hotel, The Scottsdale Resort and Town and Country Resort and Convention Center, and delivered the stated objectives of optimizing food and beverage delivery, enhancing guest service and providing secure payment processing.
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Springer-Miller Systems | Legacy | Sms Host | Hotel Property Management | ERP Services and Operations | n/a | 2020 | 2020 |
In 2020, Suncadia implemented Sms Host. Sms Host is a Hotel Property Management application from Springer-Miller Systems deployed to centralize reservations and ancillary sales across the resort.
The implementation emphasized core Hotel Property Management capabilities, including reservations management, guest profile and preference capture, rate and inventory controls, and ancillary booking for golf, recreation, and dining. Configuration focused on reservation workflow automation, structured reservation notes and follow up tasks, and sales-oriented scripting to support Reservations Sales Associates in upsell and outbound outreach activities. The deployment also supported remote-enabled sales workflows to match the hybrid remote reservations model used by the resort.
Operational coverage centered on the Reservations department, with Sms Host used to coordinate front desk registration readiness and to relay guest special requests to activities and F&B teams. Remote access requirements were explicit, agents required a minimum 25Mbps upload and download speed and VPN connectivity to operate off-site, and new hires completed a two-week onsite onboarding before being eligible for remote work. The system was positioned to support routine biannual property familiarization and periodic onsite training cycles to maintain alignment between reservations, on-property operations, and sales objectives.
Governance and process changes were implemented to standardize data capture and sales accountability, including structured notes for guest follow up, monthly reservations meetings for alignment, and participation in sales training programs. Sms Host was used as the authoritative record for reservation details and ancillary commitments, enabling Reservations Sales Associates to execute targeted outreach and coordinate cross-department operational handoffs.
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Point Of Sale | ERP Services and Operations |
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2015 | 2015 |
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Reservation and Booking Management | ERP Services and Operations |
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2025 | 2025 |
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Reservation and Booking Management | ERP Services and Operations |
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2017 | 2017 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2016 | 2016 |
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Collaboration | Collaboration |
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2022 | 2022 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Web Content Management | Content Management |
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2017 | 2017 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Call Tracking and Recording | CRM |
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2025 | 2025 |
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Customer Experience | CRM |
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2017 | 2017 |
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Data Management Platform | CRM |
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2017 | 2017 |
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Data Management Platform | CRM |
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2017 | 2017 |
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Data Management Platform | CRM |
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2017 | 2017 |
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Data Management Platform | CRM |
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2017 | 2017 |
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Data Management Platform | CRM |
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2017 | 2017 |
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Data Management Platform | CRM |
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2017 | 2017 |
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Data Management Platform | CRM |
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2017 | 2017 |
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Digital Advertising Platform | CRM |
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2017 | 2017 |
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Digital Advertising Platform | CRM |
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2017 | 2017 |
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Digital Advertising Platform | CRM |
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2017 | 2017 |
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Digital Advertising Platform | CRM |
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2017 | 2017 |
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Marketing Analytics | CRM |
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2018 | 2018 |
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Marketing Analytics | CRM |
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2025 | 2025 |
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Marketing Analytics, Sales Analytics, Customer Support | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2025 | 2025 |
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Marketing Automation | CRM |
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2025 | 2025 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2022 | 2022 |
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Tag Management | CRM |
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2017 | 2017 |
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Tag Management | CRM |
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2024 | 2024 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2017 | 2017 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2024 | 2024 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2022 | 2022 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2025 | 2025 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Suncadia
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Suncadia Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Suncadia Technographics
Suncadia is a Leisure and Hospitality organization based in United States,
with around 326 employees and annual revenues of $126.0 million.
Suncadia operates a diverse technology stack with applications such as
Agilysys Pay, Sms Host and Microsoft 365,
covering areas like Payment Processing, Hotel Property Management and Collaboration.
Suncadia has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Agilysys, Springer-Miller Systems and Microsoft.
Suncadia recently adopted applications including
Revinate Navis Direct Booking in 2025, Infinity Call Tracking in 2025 and Microsoft Clarity in 2025,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Suncadia’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Suncadia’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Suncadia technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.