Sunderland, SR5 1SU,
United Kingdom
Sunderland Association Football Club, Technographics
Sunderland Association Football Club, Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Sunderland Association Football Club, and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 589 Sunderland Association Football Club, employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Sunderland Association Football Club, has purchased the following applications: Kaltura Video Cloud Platform for Audio Video and Web Conferencing in 2022, Sitecore CMS for Web Content Management in 2016, FreshDesk Customer Support for Customer Support in 2024 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Sunderland Association Football Club, is running and its propensity to invest more and deepen its relationship with Kaltura , Salesforce , Sitecore or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Sunderland Association Football Club, revenues, which have grown to $183.1 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Sunderland Association Football Club, intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Sunderland Association Football Club, Tech Stack and Enterprise Applications
Sunderland Association Football Club, Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Kaltura | Legacy | Kaltura Video Cloud Platform | Audio Video and Web Conferencing | Collaboration | n/a | 2022 | 2022 |
In 2022 Sunderland Association Football Club implemented Kaltura Video Cloud Platform on its website. The Kaltura Video Cloud Platform is deployed to deliver hosted video content within the Audio Video and Web Conferencing category, supporting embedded playback for live and on demand video distribution aimed at fan engagement and digital media delivery.
The implementation configures Kaltura Video Cloud Platform capabilities such as video hosting, content management, player embedding, and analytics consistent with the application feature set. Deployment is website‑centric, with content ingestion, metadata and publishing workflows, and access control configuration oriented to on‑site content management and scheduled releases, impacting digital media and fan engagement functions.
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Collaboration | Collaboration |
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2022 | 2022 |
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Sunderland Association Football Club, Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Sitecore | Legacy | Sitecore CMS | Web Content Management | Content Management | n/a | 2016 | 2016 |
In 2016 Sunderland Association Football Club implemented Sitecore CMS on its website, deploying Sitecore CMS as the clubs Web Content Management platform. The implementation established Sitecore CMS as the central system for publishing and managing the clubs public web content and digital assets on safc.com.
The Sitecore CMS deployment centers on standard Web Content Management capabilities, including role based content authoring, media asset management, template driven page composition, and structured publishing workflows. The configuration supports page templates and component reuse to accelerate editorial production, and it leverages personalization and segmentation features typical of Web Content Management platforms to enable targeted content delivery.
Operational responsibility is scoped to the clubs digital and communications functions, with governance oriented around editorial approvals, role permissions, and scheduled publishing processes. Architecturally the implementation is focused on powering the public website and centralizing content operations for marketing and communications teams across the United Kingdom.
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Sunderland Association Football Club, CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Freshworks | Legacy | FreshDesk Customer Support | Customer Support | CRM | n/a | 2024 | 2024 |
In 2024, Sunderland Association Football Club implemented FreshDesk Customer Support. The FreshDesk Customer Support instance is deployed as a cloud hosted customer-facing solution embedded on the club website to capture fan enquiries via web forms and a site support widget. The deployment centralizes inbound requests for fan services, ticketing, membership and retail customer support, and routes issues into defined service queues for the club’s support teams. The scope is focused on customer-facing channels and operationalizing a single point of intake for supporter and commercial queries.
Configuration uses standard Customer Support capabilities including ticket creation from web capture and email, a public knowledge base for self-service, automated routing into team queues, and SLA oriented escalation workflows. Role based access and queue ownership were established to align fan services, hospitality and commercial retail teams with resolution responsibilities, and workflows were instrumented to support centralized inbox orchestration. The implementation emphasizes web based capture and centralized ticket lifecycle management consistent with Customer Support functional terminology.
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Digital Advertising Platform | CRM |
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2015 | 2015 |
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Marketing Analytics, Lead Generation | CRM |
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2017 | 2017 |
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Sunderland Association Football Club, TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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FX and Currency Management | TRM |
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2025 | 2025 |
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Sunderland Association Football Club, IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2012 | 2012 |
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Sunderland Association Football Club, CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2013 | 2013 |
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IT Decision Makers and Key Stakeholders at Sunderland Association Football Club,
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Sunderland Association Football Club, Executives
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