AI Buyer Insights:

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Michelin, an e2open customer evaluated Oracle Transportation Management

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Michelin, an e2open customer evaluated Oracle Transportation Management

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Sunlight Saunas Tech Stack and Enterprise Applications

Sunlight Saunas AI-Powered Application
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
LiveChat, Inc. Legacy LiveChat Chatbots and Conversational AI AI-Powered Application n/a 2019 2019
In 2019 Sunlight Saunas implemented LiveChat as its web-based Chatbots and Conversational AI solution. The deployment placed LiveChat on the company website to provide a primary channel for real-time customer engagement and inquiry handling. The implementation focused on the LiveChat web widget and standard Chatbots and Conversational AI capabilities, configured for real-time messaging, proactive greetings, canned responses, and chat transcript logging. Configuration emphasized agent handoff and basic conversational automation to triage product questions and support requests. Administrative settings were applied to manage agent availability and message templates. Operational scope was website-centric, supporting customer service and online sales inquiry workflows and staffed by the company’s customer support and sales personnel. The rollout included agent console setup, role-based access for support staff, and chat transcript retention settings to align with support processes and reporting requirements. Governance centered on chat handling protocols, response template standards, and escalation paths to ensure consistent customer interactions. LiveChat served as the Chatbots and Conversational AI layer for Sunlight Saunas’ web customer experience, centralizing web chat conversations for operational support and sales engagement.
Sunlight Saunas Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Adobe Systems Legacy Adobe Connect Audio Video and Web Conferencing Collaboration n/a 2017 2017
In 2017, Sunlight Saunas implemented Adobe Connect as a customer-facing conferencing layer. Sunlight Saunas uses Adobe Connect on their website to deliver synchronous audio and video sessions, and the deployment aligns with Audio Video and Web Conferencing use for exhibitional and interactive customer engagement. The implementation places Adobe Connect as the primary web conferencing application for external events and live product demonstrations on the company site. The Adobe Connect deployment leverages standard Audio Video and Web Conferencing capabilities such as persistent meeting rooms, webinar hosting, screen sharing, in-session chat, and session recording to support customer webinars and internal meetings. Administration and host controls are managed through Adobe Connect native role and permissions configuration, providing centralized scheduling and recording retention within the application. The narrative ties Sunlight Saunas, Adobe Connect, and Audio Video and Web Conferencing to customer engagement and internal communications functions executed via the company website.
Collaboration Collaboration 2021 2021
Sunlight Saunas Content Management
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Algolia Legacy Algolia Search Application, Web and Enterprise Search Content Management n/a 2021 2021
In 2021 Sunlight Saunas deployed Algolia Search on its public website, implementing a cloud hosted search layer to support customer-facing product discovery and content search. Algolia Search is being used as an Application, Web and Enterprise Search solution to surface catalog items, site content, and category navigation directly within the storefront search experience. The implementation aligns with common site search architectures, using Algolia Search indexing to ingest product and content feeds from the website and expose query responses to the front end through search APIs and client side widgets. Configuration work focused on relevance tuning, faceted filtering, autocomplete and query rules, with search analytics feeding ongoing relevance adjustments and merchandising decisions. Operational ownership sits with web, marketing and commerce stakeholders who manage indexing cadence, relevance rules and content tagging to maintain search quality.
Web Content Management Content Management 2021 2021
Sunlight Saunas eCommerce
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
eCommerce eCommerce 2021 2021
Sunlight Saunas CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
CRM CRM 2010 2010
Customer Experience CRM 2018 2018
Sales Automation, CRM, Sales Engagement CRM 2021 2021
Sunlight Saunas TRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Governance, Risk and Compliance TRM 2021 2021
Sunlight Saunas IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Hosting and Computing Services IaaS 2019 2019
Application Hosting and Computing Services IaaS 2021 2021
Application Hosting and Computing Services IaaS 2021 2021
Content Delivery Network IaaS 2014 2014

IT Decision Makers and Key Stakeholders at Sunlight Saunas

First Name Last Name Title Function Department Email Phone
CEO CXO Finance
Marketing Manager Manager Marketing
Business Development Manager Manager Sales

Apps Being Evaluated by Sunlight Saunas Executives

APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Sunlight Saunas IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Sunlight Saunas digital transformation priorities and AI adoption trends.
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD Sunlight Saunas Technographics
Sunlight Saunas is a Communications organization based in United States, with around 100 employees and annual revenues of $20.0 million.
Sunlight Saunas operates a diverse technology stack with applications such as LiveChat, Adobe Connect and Algolia Search, covering areas like Chatbots and Conversational AI, Audio Video and Web Conferencing and Application, Web and Enterprise Search.
Sunlight Saunas has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as LiveChat, Inc., Adobe Systems and Algolia.
Sunlight Saunas recently adopted applications including Microsoft 365 in 2021, Algolia Search in 2021 and Kontent.ai in 2021, highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Sunlight Saunas’s key decision makers and IT executives, available to Premium subscribers.
Our research team continuously updates Sunlight Saunas’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Sunlight Saunas technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.