Sunspot Tours
St Johns House,
Sevenoaks, TN13 1YL,
United Kingdom
Sevenoaks, TN13 1YL,
United Kingdom
44 80 0781-9505
Professional Services
Sunspot Tours Technographics
Sunspot Tours Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Sunspot Tours and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 91 Sunspot Tours employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Sunspot Tours has purchased the following applications: Barclaycard Business for Payment Processing in 2020, LiveChat for Chatbots and Conversational AI in 2022, Microsoft 365 for Collaboration in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Sunspot Tours is running and its propensity to invest more and deepen its relationship with Barclaycard , LiveChat, Inc. , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Sunspot Tours revenues, which have grown to $108.4 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Sunspot Tours intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Sunspot Tours Tech Stack and Enterprise Applications
Sunspot Tours ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Barclaycard | Legacy | Barclaycard Business | Payment Processing | ERP | n/a | 2020 | 2020 |
In 2020, Sunspot Tours implemented Barclaycard Business to handle online payments on its consumer-facing website. The deployment is focused on Payment Processing, with Barclaycard Business integrated into the website checkout flow to process card transactions, provide merchant account and payment gateway functionality, and support authorization and settlement for e-commerce bookings. The implementation targets online reservations and booking flows for the companys UK operations, configuring Barclaycard Business to support standard card payment methods and transaction status propagation into site confirmation workflows.
Operational ownership aligns with finance and the e-commerce team, with Barclaycard Business providing transaction reporting and reconciliation capabilities consumed by payments operations. The rollout embedded authorization, capture, and refund workflows into order processing and employed category-standard controls for card data security and PCI compliance. Barclaycard Business serves as Sunspot Tours primary Payment Processing endpoint for web-initiated transactions, centralizing payment capture and order-level settlement for the companys booking business functions.
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Sunspot Tours AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LiveChat, Inc. | Legacy | LiveChat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2022 | 2022 |
In 2022, Sunspot Tours deployed LiveChat on its customer facing website to provide conversational customer service and lead capture. The company uses LiveChat as its Chatbots and Conversational AI solution to support booking inquiries and pre sale assistance, establishing LiveChat as a primary touchpoint for online customer engagement.
LiveChat was configured with the vendor web chat widget, automated greetings, canned response libraries, and session transcript capture to standardize agent interactions. Configuration emphasized real time messaging, visitor context capture, and offline contact forms so that agents could handle live queries and preserve conversation history for follow up.
Architecturally the implementation leverages a cloud hosted LiveChat instance embedded in site pages, with client side JavaScript delivering session state to the agent workspace. Operational coverage targets customer support and booking teams, with agent workflows centered on chat handling, template based replies, routing rules for queue management, and escalation into established email or ticket workflows.
Governance and rollout included role based agent assignment, documented response templates, and a phased deployment across the website, accompanied by agent training focused on conversational scripts and handoff procedures. The Sunspot Tours LiveChat deployment aligns the application, the Chatbots and Conversational AI category, and customer service and booking business functions into a unified web engagement layer.
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Sunspot Tours Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2015 | 2015 |
In 2015, Sunspot Tours adopted Microsoft 365 for Collaboration. Microsoft 365 is referenced on their website and serves as the primary cloud productivity suite for the United Kingdom based Professional Services firm. The implementation supports core corporate communications and document workflows for a mid-sized organization of about 91 employees.
Microsoft 365 provides unified email and calendaring, cloud document collaboration, intranet content management and real-time team communication capabilities aligned with the Collaboration category. Functional components consistent with this deployment include Exchange Online for messaging, SharePoint Online and OneDrive for document management, Microsoft Teams for meetings and chat, and Office desktop and web apps for authoring. Governance in practice emphasizes centralized identity and access controls, content sharing policies and mailbox and document lifecycle management to support both internal collaboration and client-facing correspondence.
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Sunspot Tours Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application, Web and Enterprise Search | Content Management |
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2020 | 2020 |
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Web Content Management | Content Management |
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2020 | 2020 |
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Sunspot Tours eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Personalization and Product Recommendations | eCommerce |
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2017 | 2017 |
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Sunspot Tours CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Engagement | CRM |
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2014 | 2014 |
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Customer Experience | CRM |
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2019 | 2019 |
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Customer Experience | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2022 | 2022 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Sunspot Tours TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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AML, Fraud and Compliance | TRM |
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2021 | 2021 |
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Sunspot Tours PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2014 | 2014 |
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Sunspot Tours IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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IT Decision Makers and Key Stakeholders at Sunspot Tours
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Sunspot Tours Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Sunspot Tours IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Sunspot Tours digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Sunspot Tours Technographics
Sunspot Tours is a Professional Services organization based in United Kingdom,
with around 91 employees and annual revenues of $108.4 million.
Sunspot Tours operates a diverse technology stack with applications such as
Barclaycard Business, LiveChat and Microsoft 365,
covering areas like Payment Processing, Chatbots and Conversational AI and Collaboration.
Sunspot Tours has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Barclaycard, LiveChat, Inc. and Microsoft.
Sunspot Tours recently adopted applications including
LiveChat in 2022, Microsoft Clarity in 2022 and Google Cloud CDN in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Sunspot Tours’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Sunspot Tours’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Sunspot Tours technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.