San Jose, 95128, CA,
United States
SupportLogic Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by SupportLogic and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 85 SupportLogic employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that SupportLogic has purchased the following applications: Stripe Payments for Payment Processing in 2025, Zoominfo Chat for Chatbots and Conversational AI in 2023, Mosaic Financial Reporting and Analysis for Analytics and BI in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems SupportLogic is running and its propensity to invest more and deepen its relationship with Stripe , Zoominfo , Mosaic.tech or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing SupportLogic revenues, which have grown to $9.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for SupportLogic intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Stripe | Legacy | Stripe Payments | Payment Processing | ERP Financial Management | n/a | 2025 | 2025 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zoominfo | Legacy | Zoominfo Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2023 | 2023 |
|
Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Mosaic.tech | Legacy | Mosaic Financial Reporting and Analysis | Analytics and BI | Analytics and BI | n/a | 2022 | 2022 |
In 2022 SupportLogic deployed Mosaic Financial Reporting and Analysis as its Analytics and BI solution to consolidate financial reporting, budgeting and forecasting for the US finance organization. The implementation positioned Mosaic Financial Reporting and Analysis as the single source of truth for finance and FP&A, moving core processes out of spreadsheets and into an automated FP&A workflow.
Mosaic Financial Reporting and Analysis was configured to centralize budgeting, forecasting and KPI management, with prebuilt reporting views and an automated FP&A cadence that removed manual spreadsheet consolidation. SupportLogic implemented modules for budget orchestration, rolling forecasts and KPI dashboards, aligning operational finance workflows with the new Analytics and BI data model.
The deployment consolidated data from QuickBooks, Salesforce and Justworks into a unified reporting pipeline, ingesting accounting, CRM-derived revenue signals and payroll data to normalize financial metrics across systems. The architecture created a single reconciled dataset for board and investor reporting, supporting scheduled refreshes and consolidated financial views for FP&A.
Governance focused on operationalizing an automated FP&A workflow, reducing ad hoc spreadsheet control and standardizing monthly close and forecast routines. The US finance and FP&A rollout completed in four weeks delivering fast time-to-value, saving the finance team up to 10 to 15 hours per week and improving visibility for board and investor reporting.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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|
|
Collaboration | Collaboration |
|
2018 | 2018 |
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Collaboration | Collaboration |
|
2022 | 2022 |
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Collaboration | Collaboration |
|
2022 | 2022 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
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|
Account Based Marketing | CRM |
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2022 | 2022 |
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Account Based Marketing | CRM |
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2023 | 2023 |
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Account Based Marketing | CRM |
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2023 | 2023 |
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Account Based Marketing | CRM |
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2023 | 2023 |
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Account Based Marketing | CRM |
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2024 | 2024 |
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Account Based Marketing | CRM |
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2025 | 2025 |
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CRM | CRM |
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2025 | 2025 |
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Customer Experience | CRM |
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2022 | 2022 |
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Digital Advertising Platform | CRM |
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2023 | 2023 |
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Marketing Analytics | CRM |
|
2022 | 2022 |
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Marketing Automation | CRM |
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2022 | 2022 |
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Marketing Automation | CRM |
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2022 | 2022 |
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Marketing Automation | CRM |
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2025 | 2025 |
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Marketing Automation | CRM |
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2025 | 2025 |
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Marketing Automation, Sales Automation | CRM |
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2023 | 2023 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2024 | 2024 |
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Tag Management | CRM |
|
2022 | 2022 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Performance Management | ITSM |
|
2023 | 2023 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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|
|
iPaaS (Integration Platform as a Service) | PaaS |
|
2023 | 2023 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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Application Hosting and Computing Services | IaaS |
|
2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Cloud Storage | IaaS |
|
2022 | 2022 |
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Cloud Storage | IaaS |
|
2025 | 2025 |
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Content Delivery Network | IaaS |
|
2011 | 2011 |
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Content Delivery Network | IaaS |
|
2023 | 2023 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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|
Identity and Access Management (IAM) | CyberSecurity |
|
2021 | 2021 |
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Secure Email Gateways (SEGs) | CyberSecurity |
|
2024 | 2024 |
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