Suzano
Avenida Professor Magalhães Neto, No. 1,752 10th Floor Rooms 1009, 1010 and 1011 Bairro Pituba,
Salvador, 41810-012,
Brazil
Salvador, 41810-012,
Brazil
55 11 3503 9330
Manufacturing
Suzano Technographics
Suzano Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Suzano and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 37000 Suzano employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Suzano has purchased the following applications: Zendesk Chat for Chatbots and Conversational AI in 2020, Google Cloud Dataproc for Analytics and BI in 2021, In-House Blockchain for Blockchain Platform in 2024 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Suzano is running and its propensity to invest more and deepen its relationship with Zendesk , Google , In-House Applications or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Suzano revenues, which have grown to $8.59 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Suzano intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Suzano Tech Stack and Enterprise Applications
Suzano AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 |
In 2020 Suzano implemented Zendesk Chat on its loja.suzano.com.br website to provide real-time conversational support. Suzano deployed Zendesk Chat as a Chatbots and Conversational AI capability to handle inbound customer inquiries on the public storefront, linking web visitors with live agents through an embedded chat widget.
The implementation leverages standard Zendesk Chat functionality, including the web chat widget, agent console for live messaging, proactive chat invites, and canned responses for common queries. Session transcripts and chat metadata are captured for follow-up and routing, aligning with typical chat workflow patterns used in Chatbots and Conversational AI deployments.
Operationally the deployment focuses on customer service and online sales support for the ecommerce site, with chat handling and agent handoff workflows configured to support first response and escalation processes. Governance emphasizes chat session logging and conversational routing rules, ensuring the Zendesk Chat implementation maps to Suzano business functions in customer service and ecommerce support.
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Suzano Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Cloud Dataproc | Analytics and BI | Analytics and BI | n/a | 2021 | 2021 |
Suzano implemented Google Cloud Dataproc in 2021 as part of a Google Cloud-based data lake to ingest and transform plant and industrial data for analytics and data science across the organisation. The Brazil deployment began in January 2021 and rapidly ingested initial databases within a month, establishing core extraction and batch processing pipelines for operational and sensor-derived data.
The implementation leveraged Google Cloud Dataproc to run managed Spark and Hadoop workloads for ETL and transformation, populating a centralized Google Cloud Storage data lake and enabling downstream analytics and data science workflows. Functional capabilities implemented included ingestion pipelines, transformation jobs, scheduled batch processing, and self-service access for reporting and analytic teams, aligning the deployment with the Analytics and BI application category.
Operational scope centered on plant and industrial data across Suzano Brazil operations, serving industrial process analytics, reporting, and data science functions. Governance emphasis targeted democratized data access and standardized pipelines to accelerate reporting, and the deployment positioned Suzano Google Cloud Dataproc Analytics and BI relationship to support organization-wide analytic consumption and improved decision-making in industrial process analytics.
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Suzano Blockchain
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| In-House Applications | Legacy | In-House Blockchain | Blockchain Platform | Blockchain | n/a | 2024 | 2024 |
In 2024 Suzano began developing an In-House Blockchain as a Blockchain Platform to create provable, tamper resistant evidence of deforestation free sourcing in response to stringent EU deforestation rules. The initiative is an in-house distributed ledger program intended to operate alongside the companys existing systems and to centralize provenance data across Suzano supply chain operations for faster evidence retrieval.
The In-House Blockchain implementation focuses on core modules common to enterprise Blockchain Platform projects, including an immutable audit trail and provenance ledger, real time tracking of wood sources, geolocation data capture and archival, and automated compliance verification driven by encoded business rules and smart contracts. The design emphasizes data provenance, cryptographic hashing for evidence integrity, and functionality to package and deliver compliance evidence automatically to customers and authorities.
Operational scope centers on supply chain, procurement, sustainability and compliance functions, with integration planned against internal traceability workflows and geolocation feeds that supply field evidence. The platform is intended to enable secure data sharing with regulatory authorities and commercial customers while maintaining controlled access to sensitive provenance records.
Governance design emphasizes a permissioned architecture with role based access controls, auditability for regulatory review, and workflow changes to automate evidence retrieval and reporting. Suzano In-House Blockchain as a Blockchain Platform is positioned to provide immutable supply chain provenance and automated compliance support for the companys sustainability and regulatory reporting functions.
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Suzano Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Audio Video and Web Conferencing | Collaboration |
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2021 | 2021 |
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Collaboration | Collaboration |
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2015 | 2015 |
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Survey and Questionnaire | Collaboration |
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2021 | 2021 |
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Suzano Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Contract Lifecycle Management | Content Management |
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2023 | 2024 |
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Digital Signing | Content Management |
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2022 | 2022 |
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Suzano eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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eCommerce | eCommerce |
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2018 | 2018 |
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Suzano SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Supply Chain Management | SCM |
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2024 | 2024 |
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Suzano CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Call Center | CRM |
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2020 | 2020 |
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CRM | CRM |
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2020 | 2020 |
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Customer Support | CRM |
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2021 | 2021 |
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Customer Support | CRM |
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2020 | 2020 |
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Data Management Platform | CRM |
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2022 | 2022 |
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Partner Relationship Management | CRM |
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2020 | 2020 |
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Suzano EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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|
Financial Consolidation and Close | EPM |
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2023 | 2023 |
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Suzano ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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Application Performance Management | ITSM |
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2022 | 2022 |
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Suzano IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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IT Decision Makers and Key Stakeholders at Suzano
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
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Customer Service Manager | Manager | Customer Service | |
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National Customer Service Manager | Manager | Customer Service | |
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Business Manager Customer Experience | Manager | Customer Service | |
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Senior Sales Operations Executive | Director | Sales | |
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Apps Being Evaluated by Suzano Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Suzano IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Suzano digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Suzano Technographics
Suzano is a Manufacturing organization based in Brazil,
with around 37000 employees and annual revenues of $8.59 billion.
Suzano operates a diverse technology stack with applications such as
Zendesk Chat, Google Cloud Dataproc and In-House Blockchain,
covering areas like Chatbots and Conversational AI, Analytics and BI and Blockchain Platform.
Suzano has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Zendesk, Google and In-House Applications.
Suzano recently adopted applications including
In-House Blockchain in 2024, Logcomex Platform in 2024 and DocuSign CLM in 2023,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Suzano’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Suzano’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Suzano technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.