Swale Heating
Swale Heating Ltd, Heard Way, Eurolink Industrial Estate, Sittingbourne,
Kent, ME10 3SA,
United Kingdom
Kent, ME10 3SA,
United Kingdom
44 80 0731-3344
Oil, Gas and Chemicals
Swale Heating Technographics
Swale Heating Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Swale Heating and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 300 Swale Heating employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Swale Heating has purchased the following applications: Zendesk Chat for Chatbots and Conversational AI in 2013, Microsoft 365 for Collaboration in 2017, Adobe Commerce (ex Magento) for eCommerce in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Swale Heating is running and its propensity to invest more and deepen its relationship with Zendesk , Microsoft , Adobe Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Swale Heating revenues, which have grown to $27.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Swale Heating intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Swale Heating Tech Stack and Enterprise Applications
Swale Heating AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2013 | 2013 |
In 2013, Swale Heating deployed Zendesk Chat on its website. Zendesk Chat is categorized as Chatbots and Conversational AI and was provisioned as a cloud-hosted web chat widget embedded in the company site to provide a direct customer messaging channel. The implementation established a persistent conversational touchpoint for web visitors, enabling synchronous customer engagement without changes to backend order systems. The deployment aligns the public website with a managed agent interface for live interactions.
Configuration emphasized core Chatbots and Conversational AI capabilities including real-time messaging, visitor presence and tracking, canned responses, and agent console routing with transfer workflows. Operational scope focused on customer service and sales functions that handle inbound web-initiated conversations, with agents using the Zendesk Chat interface to manage sessions. Governance centered on widget placement across site pages and operational rules for agent availability and response workflows to standardize front-line handling of chat interactions. Zendesk Chat therefore functions as Swale Heating Customer Service Chatbots and Conversational AI layer on the company website.
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Swale Heating Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2017 | 2017 |
In 2017, Swale Heating deployed Microsoft 365 as its Collaboration platform. The company web presence includes Microsoft 365 assets, indicating public-facing integration of Microsoft 365 services and a commitment to Microsoft?s productivity and collaboration stack across its digital footprint. This implementation is described in the context of the Collaboration category and aligns the application name Microsoft 365 with Swale Heating business functions.
The Microsoft 365 deployment is consistent with standard Collaboration capabilities, including hosted Exchange Online email, SharePoint Online content and intranet sites, OneDrive for Business file sync, Microsoft Teams for unified communications, and the Office web and desktop applications for productivity. Identity and access management is likely centralized through Microsoft 365 identity services to support single sign-on and role-based access across corporate departments, with administrative controls and policy configuration managed in the Microsoft 365 admin center. Operational coverage is company-wide within the United Kingdom, providing collaboration, document management, and communication services to sales, operations, and service teams.
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Swale Heating eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Adobe Systems | Legacy | Adobe Commerce (ex Magento) | eCommerce | eCommerce | n/a | 2015 | 2015 |
In 2015, Swale Heating implemented Adobe Commerce (ex Magento) as its eCommerce platform to power the public storefront on swaleheating.com for its United Kingdom operations. The deployment positioned Adobe Commerce (ex Magento) as the primary eCommerce engine for online product presentation and transaction capture, aligning the company website with category-standard storefront functionality.
The implementation encompassed core eCommerce capabilities including catalog management, product detail and SKU handling, shopping cart and checkout workflows, content management for product and promotional pages, and order management processes. Configuration work focused on storefront merchandising, pricing and promotion rules, and content-driven product presentation consistent with typical Adobe Commerce implementations.
Operational governance centered on merchandising, marketing, sales order processing, and customer service teams responsible for catalog updates, promotion execution, and order fulfillment workflows. The platform was deployed to serve the company website as the central customer-facing commerce layer, establishing a centralized eCommerce stack for online sales and catalog operations without named third party integrators provided.
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Swale Heating CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Call Center | CRM |
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2016 | 2016 |
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Call Center | CRM |
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2016 | 2016 |
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Call Center | CRM |
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2017 | 2017 |
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Call Center | CRM |
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2017 | 2017 |
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Customer Support | CRM |
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2018 | 2018 |
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Digital Advertising Platform | CRM |
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2017 | 2017 |
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Swale Heating PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2017 | 2017 |
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Swale Heating IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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IT Decision Makers and Key Stakeholders at Swale Heating
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Swale Heating Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Swale Heating IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Swale Heating digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Swale Heating Technographics
Swale Heating is a Oil, Gas and Chemicals organization based in United Kingdom,
with around 300 employees and annual revenues of $27.0 million.
Swale Heating operates a diverse technology stack with applications such as
Zendesk Chat, Microsoft 365 and Adobe Commerce (ex Magento),
covering areas like Chatbots and Conversational AI, Collaboration and eCommerce.
Swale Heating has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Zendesk, Microsoft and Adobe Systems.
Swale Heating recently adopted applications including
Zendesk Service in 2018, Microsoft 365 in 2017 and 8x8 Virtual Office in 2017,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Swale Heating’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Swale Heating’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Swale Heating technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.