List of 8x8 ContactNow Customers
8x8
675 Creekside Way,
Campbell, 95008, CA,
United States
Campbell, 95008, CA,
United States
1 408-727-1885
Professional Services
1942
$730M
Since 2010, our global team of researchers has been studying 8x8 ContactNow customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased 8x8 ContactNow for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using 8x8 ContactNow for Call Center include: Palantir Technologies, a United States based Professional Services organisation with 4429 employees and revenues of $4.48 billion, NHS Greater Glasgow and Clyde United Kingdom, a United Kingdom based Healthcare organisation with 39369 employees and revenues of $4.19 billion, Office for National Statistics, a United Kingdom based Government organisation with 5632 employees and revenues of $341.0 million, Agilisys, a United Kingdom based Professional Services organisation with 978 employees and revenues of $128.0 million, Fletchers Solicitors, a United Kingdom based Professional Services organisation with 628 employees and revenues of $76.0 million and many others.
Contact us if you need a completed and verified list of companies using 8x8 ContactNow, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the CRM software purchases.
The 8x8 ContactNow customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of CRM software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
Apply Filters For Customers
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
|---|---|---|---|---|---|---|---|---|---|---|---|
 |
Agilisys | Professional Services | 978 | $128M | United Kingdom | 8x8, Inc. | 8x8 ContactNow | Call Center | 2020 | n/a |
In 2020, Agilisys implemented 8x8 ContactNow as its CRM to provision contact center and customer interaction management capabilities for public sector contracts. The implementation positioned 8x8 ContactNow to support inbound voice workflows and agent desktop functionality for council-facing services, with the full application name 8x8 ContactNow used to coordinate customer interactions and administrative case capture.
Configuration focused on inbound call routing, agent call handling, and structured enquiry capture to support processing of government energy rebate applications. 8x8 ContactNow was configured to surface application data and enquiry submission steps within the agent workflow, and to record interactions required for administrative follow up.
Operational coverage extended to Agilisys teams delivering customer service and administrative functions for Somerset West and Taunton Council and for engagements at Royal Tunbridge Wells, where staff handled inbound calls, processed bank details, and submitted enquiries as part of application processing. The implementation supported frontline telephone-based customer service operations and the administrative processing of rebate applications.
Governance and rollout emphasized agent training and professional telephone handling, with agents explicitly noted as competent in using 8x8 software. The deployment model supported temporary contract staffing patterns and continued use by Agilisys teams from June 2022 onward, aligning the CRM application with public sector customer service and administrative workflows.
|
 |
Bizmatics | Healthcare | 2 | $1M | United States | 8x8, Inc. | 8x8 ContactNow | Call Center | 2015 | n/a |
In 2015, Bizmatics implemented 8x8 ContactNow for CRM to strengthen call handling and customer experience for its PrognoCIS electronic health records customer base. Bizmatics, Inc., developer of the PrognoCIS suite that serves more than 26 types of general and specialty medical practices, provisioned the 8x8 ContactNow service through 8x8, Inc. to centralize customer support operations around a virtual contact center model.
The deployment emphasized contact center capabilities typical of a CRM-focused virtual contact center, including multi-queue call routing, interactive voice response driven intake, agent desktop controls for case triage, and call monitoring for quality assurance. 8x8 ContactNow was configured to support high-touch support workflows and to surface contextual customer interactions that align with PrognoCIS support processes.
Operational coverage centered on customer support and customer success functions serving PrognoCIS customers in the United States, with the 8x8 Virtual Contact Center serving as the cloud-hosted platform delivering inbound and outbound voice capabilities. The implementation standardized call-handling workflows and agent orchestration to manage the complexity of supporting diverse medical practice types.
Governance focused on embedding consistent support workflows and operational controls within the CRM contact center layer, enabling Bizmatics to route and escalate clinical and technical inquiries more predictably. The 8x8 ContactNow CRM deployment is described by the vendor and Bizmatics as delivering on its primary goal of support excellence for PrognoCIS customers.
|
 |
Fletchers Solicitors | Professional Services | 628 | $76M | United Kingdom | 8x8, Inc. | 8x8 ContactNow | Call Center | 2022 | n/a |
In 2022, Fletchers Solicitors implemented 8x8 ContactNow as a CRM to support client communications and contact centre operations, replacing Genesys Cloud CX. The deployment was positioned within a cloud first architecture led by Azure public cloud and complementary on premise infrastructure managed by the firm IT Infrastructure and Security function.
8x8 ContactNow was configured to deliver omnichannel contact routing, dialler capabilities, telephony and agent desktop functionality, together with call recording and interaction logging to support case management workflows. The implementation aligned agent environments with Windows Virtual Desktop and FSLogix profile management to centralize agent session state and to support remote and hybrid working patterns.
Integrations were scoped with core business systems including the firm case management platform, Office 365, Exchange and Active Directory, with Azure identity and authentication services used for single sign on and policy enforcement. Operational coverage included the contact centre, service desk, infrastructure and security teams across remote and hybrid locations including Manchester and Southport, with administration and monitoring consolidated into existing Azure and on premise monitoring tools.
Governance and operational practices emphasized security hardening, penetration testing and vulnerability management, data retention controls and SLA driven supplier oversight aligned to ITIL change and problem management processes. The 8x8 ContactNow CRM implementation required cross team processes for incident escalation and ongoing monitoring to ensure compliance with the firm security program and contractual partner performance targets.
|
 |
NHS Greater Glasgow and Clyde United Kingdom | Healthcare | 39369 | $4.2B | United Kingdom | 8x8, Inc. | 8x8 ContactNow | Call Center | 2020 | n/a |
In 2020 NHS Greater Glasgow and Clyde United Kingdom implemented 8x8 ContactNow as a Call Center platform to support the Test and Protect contact tracing service. The deployment focused on interactive voice capabilities and agent routing to manage high volume inbound and outbound casework for contact tracing teams.
Configuration centered on agent desktop workflows and supervisor consoles, including automatic call distribution, call recording, and role based access for Team Leaders and Case Managers. Supervisory features supported structured briefing and debriefing handovers, tiered case escalation, and live reporting used to generate operational statistics in a rapidly changing public health environment.
The 8x8 ContactNow environment operated alongside Microsoft Teams and CMS software used by staff, with agents noted as proficient in 8x8 call centre work practices and the full Microsoft Office suite for case documentation and coordination. Operational coverage mapped to Test and Protect contact tracing caseworkers who liaised with managers and directors in social care, health care, and educational settings, indicating cross departmental use across the health board.
Governance was led by Team Leaders and Case Managers who managed and supported contact tracing caseworkers, enforced escalation pathways for complex environmental health cases, and managed briefing cycles to ensure timely handover. Training and compliance were aligned to NHS Standard Operating Procedures and TURAS learning modules, and reporting and briefing processes used operational data from 8x8 ContactNow to support active case management.
|
 |
Office for National Statistics | Government | 5632 | $341M | United Kingdom | 8x8, Inc. | 8x8 ContactNow | Call Center | 2020 | n/a |
In 2020, the Office for National Statistics implemented 8x8 ContactNow, a Call Center application, to provision its central customer contact centre in the United Kingdom. The deployment positioned 8x8 ContactNow as the platform for handling public enquiries and administrative contact workflows across the organisation's customer contact centre.
8x8 ContactNow was configured to deliver established call centre capabilities including automated call distribution, interactive voice response, queue management, agent desktop functionality, call recording, and contact analytics. The implementation emphasized agent routing and omnichannel interaction handling to support the Office for National Statistics customer service function and contact handling processes.
Integrations focused on connecting telephony streams, agent workspaces, and internal case management workflows to route and log interactions and to surface contact analytics for operational monitoring. Operational coverage centered on the Office for National Statistics customer contact centre, supporting enquiry handling and customer service activities across contact centre teams.
Governance and rollout included staged agent onboarding, configuration of routing and recording policies, and establishment of access controls and monitoring through contact analytics. These measures were applied to operationalize 8x8 ContactNow across the contact centre environment.
|
 |
|
Professional Services | 4429 | $4.5B | United States | 8x8, Inc. | 8x8 ContactNow | Call Center | 2021 | n/a |
|
|
|
|
Oil, Gas and Chemicals | 300 | $27M | United Kingdom | 8x8, Inc. | 8x8 ContactNow | Call Center | 2016 | n/a |
|
|
|
|
Professional Services | 7 | $1M | United Kingdom | 8x8, Inc. | 8x8 ContactNow | Call Center | 2017 | n/a |
|
Showing 1 to 8 of 8 entries
Buyer Intent: Companies Evaluating 8x8 ContactNow
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating 8x8 ContactNow. Gain ongoing access to real-time prospects and uncover hidden opportunities.
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
|---|---|---|---|---|---|---|---|---|
| No data found | ||||||||
FAQ - APPS RUN THE WORLD 8x8 ContactNow Coverage
8x8 ContactNow is a Call Center solution from 8x8, Inc..
Companies worldwide use 8x8 ContactNow, from small firms to large enterprises across 21+ industries.
Organizations such as Palantir Technologies, NHS Greater Glasgow and Clyde United Kingdom, Office for National Statistics, Agilisys and Fletchers Solicitors are recorded users of
8x8 ContactNow for Call Center.
Companies using 8x8 ContactNow are most concentrated in Professional Services, Healthcare and Government, with adoption spanning over 21 industries.
Companies using 8x8 ContactNow are most concentrated in United States and United Kingdom, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of 8x8 ContactNow across Americas, EMEA, and APAC.
Companies using 8x8 ContactNow range from small businesses with 0-100 employees - 25%, to mid-sized firms with 101-1,000 employees - 37.5%, large organizations with 1,001-10,000 employees - 25%, and global enterprises with 10,000+ employees - 12.5%.
Customers of 8x8 ContactNow include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified 8x8 ContactNow customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Call Center.