Greenville, 29615, SC,
United States
Synesis International Technographics
Synesis International Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Synesis International and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 20 Synesis International employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
Synesis International has purchased the following applications: Tidio Live Chat for Chatbots and Conversational AI in 2022, Microsoft 365 for Collaboration in 2016, Lead Forensics for Marketing Analytics, Lead Generation in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Synesis International is running and its propensity to invest more and deepen its relationship with Tidio , MobileMonkey , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Synesis International revenues, which have grown to $2.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Synesis International intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Synesis International Tech Stack and Enterprise Applications
Synesis International AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Tidio | Legacy | Tidio Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2022 | 2022 |
In 2022, Synesis International deployed Tidio Live Chat on its public website. Tidio Live Chat is a Chatbots and Conversational AI application used by Synesis International to centralize website customer engagement and real time visitor communication and support.
The deployment is implemented as an embedded web chat widget on corporate site pages, providing a live chat interface, automated responses, canned message templates, visitor tracking and chat history for agents. Operational ownership is aligned with customer facing functions such as sales and support, with an administrative console used to configure routing, notification settings and chatbot flows. The implementation captures messages for follow up and retains conversational logs to support ongoing client service workflows.
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Chatbots and Conversational AI | AI-Powered Application |
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2019 | 2019 |
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Synesis International Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2016 | 2016 |
In 2016 Synesis International implemented Microsoft 365 as its Collaboration platform and the company surfaces Microsoft 365 functionality on its corporate website. Synesis International is a 20 employee professional services firm in the United States and the 2016 adoption of Microsoft 365 aligns the organization to standard cloud collaboration tooling for small professional services teams.
The implementation centers on Microsoft 365 collaboration capabilities, including Exchange Online email, SharePoint document libraries, OneDrive cloud storage and Microsoft Teams for synchronous communication. Configuration work is consistent with a small business deployment, emphasizing user provisioning, mailbox configuration, shared document libraries and folder level permissions to support consulting delivery and client-facing content workflows.
The Microsoft 365 footprint is visible on the public site, indicating that Microsoft 365 assets and content are surfaced for client access or contact workflows, and administration is likely consolidated under a single tenant level admin for governance. Operational coverage spans consulting delivery, sales and back office functions, with governance focused on user access controls, content permissioning and centralized tenant administration to maintain Collaboration controls across the organization.
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Synesis International CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Lead Forensics | Legacy | Lead Forensics | Marketing Analytics, Lead Generation | CRM | n/a | 2018 | 2018 |
In 2018, Synesis International implemented Lead Forensics on its website. Lead Forensics is deployed as a Marketing Analytics,Lead Generation solution to identify anonymous website visitors, enrich session data with company intelligence, and provide analytics dashboards for marketing performance. The deployment used a cloud SaaS model instrumented via a page level tracking script that captures visitor sessions and augments records with firmographic details for sales and marketing review.
Functional capabilities in use include visitor identification, company profiling, real time lead alerts, configurable lead lists, and dashboard reporting to support demand generation and sales qualification workflows. Operational scope covered Synesis International's marketing and sales activities in the United States and mapped identified prospects into internal lead handoff and monitoring processes. Governance focused on configuration of identification rules, alert thresholds, user access controls, and alignment of lead qualification criteria with existing sales workflows.
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Marketing Automation | CRM |
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2022 | 2022 |
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Synesis International PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Apps Development | PaaS |
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2022 | 2022 |
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Transactional Email | PaaS |
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2023 | 2023 |
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Synesis International IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Synesis International
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Apps Being Evaluated by Synesis International Executives
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