Lemoore, 93245, CA,
United States
Tachi Palace Hotel and Casino Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Tachi Palace Hotel and Casino and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1650 Tachi Palace Hotel and Casino employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Tachi Palace Hotel and Casino has purchased the following applications: UKG Workforce Central (ex Kronos Workforce Central) for Workforce Management in 2012, Access Hospitality Guestline CRS for Reservation and Booking Management in 2023, Microsoft 365 for Collaboration in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Tachi Palace Hotel and Casino is running and its propensity to invest more and deepen its relationship with UKG , The Access Group , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Tachi Palace Hotel and Casino revenues, which have grown to $465.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Tachi Palace Hotel and Casino intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| UKG | Legacy | UKG Workforce Central (ex Kronos Workforce Central) | Workforce Management | HCM | n/a | 2012 | 2012 |
In 2012 Tachi Palace Hotel and Casino implemented UKG Workforce Central (ex Kronos Workforce Central) for Workforce Management. The deployment targeted operational workforce controls supporting customer service, supervisors, and line staff associates across gaming floor cashiering, kiosk operations, and bingo functions.
UKG Workforce Central (ex Kronos Workforce Central) was configured to manage scheduling and daily performance tracking, and to capture employee hours using Kronos e-time. Configuration included time and attendance processing, manager approval workflows for timecard corrections, and administrative interfaces for maintaining balance sheet and spreadsheet records associated with kiosk paperwork.
Operational coverage emphasized supervisor and administrator responsibilities, including preparing schedules, evaluating associates, performing e-time corrections and administration work, and producing required paperwork. The system supported transactional tasks that crossover with front-line duties, for example running the cashier window, creating jackpot checks, and verifying and signing bingo checks, while centralizing time capture and schedule orchestration.
Governance was structured around supervisor-led scheduling and performance reviews, with administrative workflows for timecard reconciliation and paperwork sign-off. Operational processes were organized to ensure managers could oversee line staff scheduling and daily performance through the Workforce Management application, while administrative staff maintained financial and kiosk documentation within established approval flows.
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| The Access Group | Legacy | Access Hospitality Guestline CRS | Reservation and Booking Management | ERP Services and Operations | n/a | 2023 | 2023 |
In 2023, Tachi Palace Hotel and Casino deployed Access Hospitality Guestline CRS to manage direct booking flows. Access Hospitality Guestline CRS operates as a Reservation and Booking Management solution embedded in the property web booking flow and serves as the primary interface for online reservation capture.
Access Hospitality Guestline CRS was configured to provide centralized inventory and rate management, a web booking engine for direct reservations, and reservation lifecycle handling including booking creation, amendments, and confirmations. Configuration work emphasized rate rules, availability calendars, and booking form integration to support typical reservation and booking management workflows.
The implementation is delivered through the hotel website booking interface, where the CRS powers the internet booking engine and captures customer reservation data for operational teams. Operational coverage includes the reservations desk, front office operations, and revenue management functions, with the system acting as the canonical source for room availability on the property website.
Governance focused on centralizing rate and inventory controls within Access Hospitality Guestline CRS and standardizing reservation handling across departments, creating a single operational workflow for booking intake, confirmation, and in-house reservation updates. Changes to rate strategies and inventory allocation are managed within the CRS to maintain consistency between the website booking channel and on-property operations.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2015 | 2015 |
In 2015, Tachi Palace Hotel and Casino implemented Microsoft 365 as its Collaboration platform. The implementation surfaces Office 365 Mail on the company website to handle guest-facing email and web form routing, indicating the organization provisioned cloud-hosted email services for public contact channels under the Microsoft vendor model.
The Microsoft 365 deployment reflects a tenant-based cloud architecture with centralized administration for mailbox provisioning, content collaboration, and file storage. Functional capabilities aligned with Collaboration category best practices such as Exchange Online email for external communications, and platform-level support for SharePoint, OneDrive and Teams style productivity and collaboration are consistent with the implementation profile, supporting both guest communication workflows and internal productivity. Governance appears oriented around tenant-level administration and web-facing mail routing, with the website integration explicitly using Office 365 Mail as the public contact channel.
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Digital Advertising Platform | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2021 | 2021 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2020 | 2020 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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