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Michelin, an e2open customer evaluated Oracle Transportation Management

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Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

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Tachi Palace Hotel and Casino Data, Technology Stack, and Enterprise Applications
HCM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
UKG Legacy UKG Workforce Central (ex Kronos Workforce Central) Workforce Management HCM n/a 2012 2012
In 2012 Tachi Palace Hotel and Casino implemented UKG Workforce Central (ex Kronos Workforce Central) for Workforce Management. The deployment targeted operational workforce controls supporting customer service, supervisors, and line staff associates across gaming floor cashiering, kiosk operations, and bingo functions. UKG Workforce Central (ex Kronos Workforce Central) was configured to manage scheduling and daily performance tracking, and to capture employee hours using Kronos e-time. Configuration included time and attendance processing, manager approval workflows for timecard corrections, and administrative interfaces for maintaining balance sheet and spreadsheet records associated with kiosk paperwork. Operational coverage emphasized supervisor and administrator responsibilities, including preparing schedules, evaluating associates, performing e-time corrections and administration work, and producing required paperwork. The system supported transactional tasks that crossover with front-line duties, for example running the cashier window, creating jackpot checks, and verifying and signing bingo checks, while centralizing time capture and schedule orchestration. Governance was structured around supervisor-led scheduling and performance reviews, with administrative workflows for timecard reconciliation and paperwork sign-off. Operational processes were organized to ensure managers could oversee line staff scheduling and daily performance through the Workforce Management application, while administrative staff maintained financial and kiosk documentation within established approval flows.
ERP Services and Operations
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
The Access Group Legacy Access Hospitality Guestline CRS Reservation and Booking Management ERP Services and Operations n/a 2023 2023
In 2023, Tachi Palace Hotel and Casino deployed Access Hospitality Guestline CRS to manage direct booking flows. Access Hospitality Guestline CRS operates as a Reservation and Booking Management solution embedded in the property web booking flow and serves as the primary interface for online reservation capture. Access Hospitality Guestline CRS was configured to provide centralized inventory and rate management, a web booking engine for direct reservations, and reservation lifecycle handling including booking creation, amendments, and confirmations. Configuration work emphasized rate rules, availability calendars, and booking form integration to support typical reservation and booking management workflows. The implementation is delivered through the hotel website booking interface, where the CRS powers the internet booking engine and captures customer reservation data for operational teams. Operational coverage includes the reservations desk, front office operations, and revenue management functions, with the system acting as the canonical source for room availability on the property website. Governance focused on centralizing rate and inventory controls within Access Hospitality Guestline CRS and standardizing reservation handling across departments, creating a single operational workflow for booking intake, confirmation, and in-house reservation updates. Changes to rate strategies and inventory allocation are managed within the CRS to maintain consistency between the website booking channel and on-property operations.
Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Microsoft Legacy Microsoft 365 Collaboration Collaboration n/a 2015 2015
In 2015, Tachi Palace Hotel and Casino implemented Microsoft 365 as its Collaboration platform. The implementation surfaces Office 365 Mail on the company website to handle guest-facing email and web form routing, indicating the organization provisioned cloud-hosted email services for public contact channels under the Microsoft vendor model. The Microsoft 365 deployment reflects a tenant-based cloud architecture with centralized administration for mailbox provisioning, content collaboration, and file storage. Functional capabilities aligned with Collaboration category best practices such as Exchange Online email for external communications, and platform-level support for SharePoint, OneDrive and Teams style productivity and collaboration are consistent with the implementation profile, supporting both guest communication workflows and internal productivity. Governance appears oriented around tenant-level administration and web-facing mail routing, with the website integration explicitly using Office 365 Mail as the public contact channel.
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Digital Advertising Platform CRM 2021 2021
Marketing Automation CRM 2021 2021
PaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Transactional Email PaaS 2020 2020
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Hosting and Computing Services IaaS 2014 2014
Application Hosting and Computing Services IaaS 2021 2021
Content Delivery Network IaaS 2021 2021
IT Decision Makers and Key Stakeholders at Tachi Palace Hotel and Casino
First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by Tachi Palace Hotel and Casino Executives
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD Tachi Palace Hotel and Casino Technographics

Tachi Palace Hotel and Casino is a Leisure and Hospitality organization based in United States, with around 1650 employees and annual revenues of $465.0 million.

Tachi Palace Hotel and Casino operates a diverse technology stack with applications such as UKG Workforce Central (ex Kronos Workforce Central), Access Hospitality Guestline CRS and Microsoft 365, covering areas like Workforce Management, Reservation and Booking Management and Collaboration.

Tachi Palace Hotel and Casino has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as UKG, The Access Group and Microsoft.

Tachi Palace Hotel and Casino recently adopted applications including Access Hospitality Guestline CRS in 2023, The Trade Desk in 2021 and Artsai in 2021, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of Tachi Palace Hotel and Casino’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates Tachi Palace Hotel and Casino’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

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