Taj Hotels
Oxford House 15/17 N. F. Road Apollo Bunder,
Mumbai, 400001,
India
Mumbai, 400001,
India
91 22 6665 1000
Leisure and Hospitality
Taj Hotels Technographics
Taj Hotels Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Taj Hotels and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 20000 Taj Hotels employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Taj Hotels has purchased the following applications: Oracle E-Business Suite for ERP Financial in 2010, Oracle E-Business Suite HRMS for Core HR in 2017, SABRE Synxis Guest Connect for Reservation and Booking Management in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Taj Hotels is running and its propensity to invest more and deepen its relationship with Oracle , 3i Infotech , SABRE or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Taj Hotels revenues, which have grown to $2.34 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Taj Hotels intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Taj Hotels Tech Stack and Enterprise Applications
Taj Hotels ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle E-Business Suite | ERP Financial | ERP | n/a | 2010 | 2011 |
In 2010, Taj Hotels implemented Oracle E-Business Suite. The Oracle E-Business Suite deployment targeted ERP Financial capabilities to support the company finance function across Taj Hotels units in India.
The implementation focused on core finance modules including general ledger, accounts payable, accounts receivable, fixed assets, budgeting, and management information system reporting. Tax and statutory reporting workflows were configured to handle TDS, Service Tax, Excise Duty, Goods and Services Tax, Provident Fund, ESI, Profession Tax, and state level taxes such as VAT, Luxury Tax, and Sales Tax, supporting internal and statutory audit processes.
Operationally the rollout involved finance and IT collaboration to drive system configuration and ongoing platform evolution, including ERP upgrades from Oracle 11i to R12 and system changes to accommodate the new indirect tax regime. Oracle E-Business Suite was used as the ERP Financial backbone for accounts maintenance, MIS preparation, audit handling, and unit level budget and forecast processes.
Governance and process work centered on embedding statutory compliance workflows into the application, updating remittance and filing processes, and coordinating cross functional change control between finance and IT. The narrative links Taj Hotels, Oracle E-Business Suite, ERP Financial, and the finance business function through explicit implementation of accounting, tax, audit, and budgeting capabilities.
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ERP Financial | ERP |
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2015 | 2015 |
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Taj Hotels HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle E-Business Suite HRMS | Core HR | HCM | n/a | 2017 | 2017 |
In 2017, Taj Hotels implemented Oracle E-Business Suite HRMS to centralize Core HR functions. The deployment supported HR operations for Taj Hotels, Resorts and Palaces and included property-level HR activities in Bengaluru, Karnataka where the implementation supported onboarding and ongoing HR administration.
Oracle E-Business Suite HRMS, implemented on Oracle R12, was configured to manage the core employee database, headcount reporting, joining and attrition tracking, and transfer processing. Functional modules and capabilities explicitly managed included onboarding through the Taj Swagat experiential welcome program and HR orientation, payroll and compliance management with monthly processing, vendor coordination, query management, and monthly statutory filings for Provident Fund, Professional Tax and Pension.
The system supported performance management workflows with employee category-wise program coordination, exit management covering full and final settlement computation and document processing, and grievance capture and tracking through routine hot seat and open house meetings, suggestion boxes and surveys. Governance processes routed HRMS reports into management review cycles, supported timely grievance redressal and case escalation, and informed employee engagement interventions through review of Gallup survey results.
Operational ownership centered on HR teams performing HRMS database administration, report generation, payroll coordination and compliance filings, with the Oracle E-Business Suite HRMS serving as the authoritative source for Core HR data and case handling across onboarding, payroll, performance, exit and engagement processes.
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Taj Hotels ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SABRE | Legacy | SABRE Synxis Guest Connect | Reservation and Booking Management | ERP Services and Operations | n/a | 2018 | 2018 |
In 2018 Taj Hotels implemented SABRE Synxis Guest Connect on their website as its Reservation and Booking Management solution for direct online booking and reservation operations. The deployment places SABRE Synxis Guest Connect as the front end booking engine on the public site, capturing guest reservations and directing booking workflows for the brand.
SABRE Synxis Guest Connect was configured to handle standard Reservation and Booking Management capabilities, including online availability search and booking engine functions, rate and inventory control workflows, guest profile capture during booking, and automated confirmation and notification processes. The implementation aligns with typical booking lifecycle management, supporting multi‑rate plans and room type selection through the site’s reservation flow.
Operationally the system is integrated into the Taj Hotels website to orchestrate direct bookings and to centralize online reservation control across properties, serving the hospitality ecommerce and reservations business function. Governance focused on web booking configuration and content management for the chain, with the booking engine embedded into the site to standardize online reservation processes.
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Reservation and Booking Management | ERP Services and Operations |
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2019 | 2019 |
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Taj Hotels Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2018 | 2018 |
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Collaboration | Collaboration |
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2016 | 2016 |
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Taj Hotels Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Asset Management | Content Management |
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2016 | 2016 |
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Taj Hotels CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2021 | 2021 |
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Customer Experience | CRM |
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2022 | 2022 |
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Digital Advertising Platform | CRM |
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2023 | 2023 |
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Marketing Analytics | CRM |
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2018 | 2018 |
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Marketing Analytics | CRM |
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2018 | 2018 |
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Marketing Analytics, Data Management Platform | CRM |
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2023 | 2023 |
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Marketing Automation | CRM |
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2010 | 2010 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Sales Automation, CRM | CRM |
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2017 | 2017 |
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Taj Hotels PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2019 | 2019 |
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Taj Hotels IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Taj Hotels Physical Security
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Physical Access Control System | Physical Security |
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2009 | 2009 |
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Physical Security Outsourcing | Physical Security |
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2022 | 2022 |
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IT Decision Makers and Key Stakeholders at Taj Hotels
| First Name | Last Name | Title | Function | Department | Phone | |
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Senior VP, Technology and CIO | VP | IT | |
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Executive Vice President and Chief Financial Officer | CXO | Finance | |
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Director - IT | Director | Finance | |
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Financial Controller | Director | Finance | |
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IT Manager | Manager | IT | |
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Associate Vice President Finance & Chief Financial Officer - Oriental Hotels Limited | CXO | Finance | |
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Director of Finance | Director | Finance | |
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IT MANAGER | Manager | IT | |
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Apps Being Evaluated by Taj Hotels Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Taj Hotels IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Taj Hotels digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Taj Hotels Technographics
Taj Hotels is a Leisure and Hospitality organization based in India,
with around 20000 employees and annual revenues of $2.34 billion.
Taj Hotels operates a diverse technology stack with applications such as
Oracle E-Business Suite, Oracle E-Business Suite HRMS and SABRE Synxis Guest Connect,
covering areas like ERP Financial, Core HR and Reservation and Booking Management.
Taj Hotels has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle and SABRE.
Taj Hotels recently adopted applications including
Adform in 2023, Teads Platform in 2023 and Qualtrics CustomerXM in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Taj Hotels’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Taj Hotels’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Taj Hotels technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.