AI Buyer Insights:

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Michelin, an e2open customer evaluated Oracle Transportation Management

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Michelin, an e2open customer evaluated Oracle Transportation Management

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Tanla Platforms Data, Technology Stack, and Enterprise Applications
Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Microsoft Legacy Microsoft 365 Collaboration Collaboration n/a 2016 2016
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Twixor Legacy Twixor CX Platform Customer Experience CRM n/a 2024 2024
In 2024, Tanla Platforms implemented Twixor CX Platform. The Twixor CX Platform was deployed as a Customer Experience solution to support high volume messaging, automation and white label CPaaS scenarios in India, and Twixor lists Tanla among its trusted enterprise customers. The implementation emphasized CPaaS white label capabilities, high volume WhatsApp and SMS routing, and conversational assistants to automate customer engagement workflows. Configuration focused on tenant and brand management, message routing and orchestration, and conversational workflow builders to enable branded experiences across channels. These modules align with Customer Experience functional flows for messaging orchestration and automated conversational handling. Deployment followed a cloud hosted multi tenant architecture to sustain high throughput messaging and channel orchestration, with operational controls for routing, queuing and channel failover. Operational scope centered on customer engagement, messaging operations and product teams within Tanla Platforms in India. The platform design includes channel connectors and orchestration layers intended to interface with existing customer engagement processes and messaging channels. Governance emphasized centralized configuration, tenant level policy controls, conversational flow versioning and message routing policy management to support white label environments. Rollout and change control processes were organized around messaging operations and CX ownership to maintain brand configurations and channel compliance. The Twixor CX Platform name is used throughout the implementation to denote the Customer Experience application in production.
Customer Support CRM 2014 2014
ITSM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Freshworks Legacy Freshservice IT Service Management ITSM n/a 2020 2020
PaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Transactional Email PaaS 2021 2021
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Hosting and Computing Services IaaS 2021 2021
CyberSecurity
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Secure Email Gateways (SEGs) CyberSecurity 2020 2020
IT Decision Makers and Key Stakeholders at Tanla Platforms
First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by Tanla Platforms Executives
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD Tanla Platforms Technographics

Tanla Platforms is a Professional Services organization based in India, with around 850 employees and annual revenues of $430.3 million.

Tanla Platforms operates a diverse technology stack with applications such as Microsoft 365, Twixor CX Platform and Freshservice, covering areas like Collaboration, Customer Experience and IT Service Management.

Tanla Platforms has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Microsoft, Twixor and Freshworks.

Tanla Platforms recently adopted applications including Twixor CX Platform in 2024, Twilio Sendgrid in 2021 and Microsoft Azure Cloud Services in 2021, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of Tanla Platforms’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates Tanla Platforms’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

Subscribe to APPS RUN THE WORLD to access the complete Tanla Platforms technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.