Hyderabad, 500081,
India
Tanla Platforms Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Tanla Platforms and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 850 Tanla Platforms employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
Tanla Platforms has purchased the following applications: Microsoft 365 for Collaboration in 2016, Twixor CX Platform for Customer Experience in 2024, Freshservice for IT Service Management in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Tanla Platforms is running and its propensity to invest more and deepen its relationship with Microsoft , Twixor , Freshworks or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Tanla Platforms revenues, which have grown to $430.3 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Tanla Platforms intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2016 | 2016 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Twixor | Legacy | Twixor CX Platform | Customer Experience | CRM | n/a | 2024 | 2024 |
In 2024, Tanla Platforms implemented Twixor CX Platform. The Twixor CX Platform was deployed as a Customer Experience solution to support high volume messaging, automation and white label CPaaS scenarios in India, and Twixor lists Tanla among its trusted enterprise customers.
The implementation emphasized CPaaS white label capabilities, high volume WhatsApp and SMS routing, and conversational assistants to automate customer engagement workflows. Configuration focused on tenant and brand management, message routing and orchestration, and conversational workflow builders to enable branded experiences across channels. These modules align with Customer Experience functional flows for messaging orchestration and automated conversational handling.
Deployment followed a cloud hosted multi tenant architecture to sustain high throughput messaging and channel orchestration, with operational controls for routing, queuing and channel failover. Operational scope centered on customer engagement, messaging operations and product teams within Tanla Platforms in India. The platform design includes channel connectors and orchestration layers intended to interface with existing customer engagement processes and messaging channels.
Governance emphasized centralized configuration, tenant level policy controls, conversational flow versioning and message routing policy management to support white label environments. Rollout and change control processes were organized around messaging operations and CX ownership to maintain brand configurations and channel compliance. The Twixor CX Platform name is used throughout the implementation to denote the Customer Experience application in production.
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Customer Support | CRM |
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2014 | 2014 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Freshworks | Legacy | Freshservice | IT Service Management | ITSM | n/a | 2020 | 2020 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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|
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Transactional Email | PaaS |
|
2021 | 2021 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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