Tanla Platforms
Tanla Technology Centre Hi-Tech City Road Madhapur,
Hyderabad, 500081,
India
Hyderabad, 500081,
India
91 40 4009 9999
Professional Services
Tanla Platforms Technographics
Tanla Platforms Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Tanla Platforms and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 850 Tanla Platforms employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
Tanla Platforms has purchased the following applications: Microsoft 365 for Collaboration in 2016, Twixor CX Platform for Customer Experience in 2024, Freshservice for IT Service Management in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Tanla Platforms is running and its propensity to invest more and deepen its relationship with Microsoft , Twixor , Freshworks or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Tanla Platforms revenues, which have grown to $430.3 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Tanla Platforms intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Tanla Platforms Tech Stack and Enterprise Applications
Tanla Platforms Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2016 | 2016 |
In 2016, Tanla Platforms deployed Microsoft 365 as its Collaboration platform to support corporate communications, document collaboration, and team productivity across the organization. Tanla Platforms Microsoft 365 Collaboration implementation is visible on public site artifacts indicating Microsoft 365 is used on their website, and the deployment was organized to serve the companys corporate and delivery functions covering approximately 850 employees.
The Microsoft 365 implementation centered on cloud hosted SaaS capabilities typical of the Collaboration category, including Exchange Online email, SharePoint Online document libraries, Microsoft Teams for synchronous collaboration, OneDrive for file sync and Office desktop and web applications for productivity. Configuration emphasis was on tenant level services, shared team sites and channel based collaboration spaces, and user file storage and co authoring workflows to support professional services delivery and internal operations.
Operational coverage included company wide collaboration and information sharing across engineering, sales, marketing and operations teams, with tenant administration and role based access controls governing user provisioning and permissions. Governance focused on centralized content locations and team workspace patterns to standardize collaboration workflows, while site level signals indicate Microsoft 365 components are integrated into Tanla Platforms public and corporate digital presence.
|
Tanla Platforms CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Twixor | Legacy | Twixor CX Platform | Customer Experience | CRM | n/a | 2024 | 2024 |
In 2024, Tanla Platforms implemented Twixor CX Platform. The Twixor CX Platform was deployed as a Customer Experience solution to support high volume messaging, automation and white label CPaaS scenarios in India, and Twixor lists Tanla among its trusted enterprise customers.
The implementation emphasized CPaaS white label capabilities, high volume WhatsApp and SMS routing, and conversational assistants to automate customer engagement workflows. Configuration focused on tenant and brand management, message routing and orchestration, and conversational workflow builders to enable branded experiences across channels. These modules align with Customer Experience functional flows for messaging orchestration and automated conversational handling.
Deployment followed a cloud hosted multi tenant architecture to sustain high throughput messaging and channel orchestration, with operational controls for routing, queuing and channel failover. Operational scope centered on customer engagement, messaging operations and product teams within Tanla Platforms in India. The platform design includes channel connectors and orchestration layers intended to interface with existing customer engagement processes and messaging channels.
Governance emphasized centralized configuration, tenant level policy controls, conversational flow versioning and message routing policy management to support white label environments. Rollout and change control processes were organized around messaging operations and CX ownership to maintain brand configurations and channel compliance. The Twixor CX Platform name is used throughout the implementation to denote the Customer Experience application in production.
|
|
|
|
|
Customer Support | CRM |
|
2014 | 2014 |
|
Tanla Platforms ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Freshworks | Legacy | Freshservice | IT Service Management | ITSM | n/a | 2020 | 2020 |
In 2020, Tanla Platforms implemented Freshservice as its IT Service Management platform. Freshservice is embedded on the Tanla website to provide a customer facing service portal alongside an internal IT service desk, positioning Tanla Platforms Freshservice IT Service Management to support both external and internal support workflows. The deployment follows a cloud SaaS architecture, centralizing ticketing, incident management, and a knowledge base to streamline request intake and resolution for a professional services organization.
Configuration emphasized core ITSM modules, including service catalog, incident, problem, change, and asset management, augmented with workflow automation and self-service capabilities typical of IT Service Management implementations. Operational coverage includes internal IT support and customer support functions accessed via the website integration, with governance structured around centralized ticket routing and automated workflows to standardize request handling and knowledge dissemination across Tanla Platforms.
|
Tanla Platforms PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Transactional Email | PaaS |
|
2021 | 2021 |
|
Tanla Platforms IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2021 | 2021 |
|
Tanla Platforms CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Secure Email Gateways (SEGs) | CyberSecurity |
|
2020 | 2020 |
|
IT Decision Makers and Key Stakeholders at Tanla Platforms
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Tanla Platforms Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Tanla Platforms IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Tanla Platforms digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Tanla Platforms Technographics
Tanla Platforms is a Professional Services organization based in India,
with around 850 employees and annual revenues of $430.3 million.
Tanla Platforms operates a diverse technology stack with applications such as
Microsoft 365, Twixor CX Platform and Freshservice,
covering areas like Collaboration, Customer Experience and IT Service Management.
Tanla Platforms has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Microsoft, Twixor and Freshworks.
Tanla Platforms recently adopted applications including
Twixor CX Platform in 2024, Twilio Sendgrid in 2021 and Microsoft Azure Cloud Services in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Tanla Platforms’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Tanla Platforms’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Tanla Platforms technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.