List of Twixor CX Platform Customers
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Since 2010, our global team of researchers has been studying Twixor CX Platform customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Twixor CX Platform for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Twixor CX Platform for Customer Experience include: Tata Consultancy Services (TCS), a India based Professional Services organisation with 607979 employees and revenues of $28.92 billion, Bharti Airtel India, a India based Communications organisation with 24420 employees and revenues of $22.00 billion, Tanla Platforms, a India based Professional Services organisation with 850 employees and revenues of $430.3 million and many others.
Contact us if you need a completed and verified list of companies using Twixor CX Platform, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Twixor CX Platform customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Bharti Airtel India | Communications | 24420 | $22.0B | India | Twixor | Twixor CX Platform | Customer Experience | 2024 | n/a |
In 2024, Bharti Airtel India implemented the Twixor CX Platform for Customer Experience. The Twixor CX Platform is listed on Twixor's customer roster and is used for customer engagement and messaging automation across the India region, focusing on multichannel messaging channels including WhatsApp, SMS, and RCS.
Deployment is consistent with a cloud-hosted, multichannel messaging orchestration architecture common to Customer Experience platforms, providing centralized conversational workflow management and campaign orchestration capabilities. Module usage such as WhatsApp automation, campaign management, and agentic AI is inferred from Twixor product descriptions and case study summaries, and is referenced here as probable functional components that enable automated message flows, campaign scheduling, and AI-assisted agent interactions. Operational coverage is described at the India regional level, supporting customer engagement, support, and marketing functions rather than enterprise finance or HR processes. Specific governance, rollout timelines, and outcome metrics for the Airtel deployment are not disclosed on the vendor page, therefore module assignments are presented as vendor-aligned inferences rather than vendor-confirmed project specifics.
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Tanla Platforms | Professional Services | 850 | $430M | India | Twixor | Twixor CX Platform | Customer Experience | 2024 | n/a |
In 2024, Tanla Platforms implemented Twixor CX Platform. The Twixor CX Platform was deployed as a Customer Experience solution to support high volume messaging, automation and white label CPaaS scenarios in India, and Twixor lists Tanla among its trusted enterprise customers.
The implementation emphasized CPaaS white label capabilities, high volume WhatsApp and SMS routing, and conversational assistants to automate customer engagement workflows. Configuration focused on tenant and brand management, message routing and orchestration, and conversational workflow builders to enable branded experiences across channels. These modules align with Customer Experience functional flows for messaging orchestration and automated conversational handling.
Deployment followed a cloud hosted multi tenant architecture to sustain high throughput messaging and channel orchestration, with operational controls for routing, queuing and channel failover. Operational scope centered on customer engagement, messaging operations and product teams within Tanla Platforms in India. The platform design includes channel connectors and orchestration layers intended to interface with existing customer engagement processes and messaging channels.
Governance emphasized centralized configuration, tenant level policy controls, conversational flow versioning and message routing policy management to support white label environments. Rollout and change control processes were organized around messaging operations and CX ownership to maintain brand configurations and channel compliance. The Twixor CX Platform name is used throughout the implementation to denote the Customer Experience application in production.
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Tata Consultancy Services (TCS) | Professional Services | 607979 | $28.9B | India | Twixor | Twixor CX Platform | Customer Experience | 2024 | n/a |
In 2024, Tata Consultancy Services implemented the Twixor CX Platform for Customer Experience. Twixor lists Tata Consultancy Services among its trusted enterprise customers and the Twixor CX Platform is cited as enabling conversational AI, omnichannel messaging and CPaaS-driven customer experience use cases in India.
The Twixor CX Platform deployment for Customer Experience centers on conversational AI, omnichannel messaging and CPaaS orchestration. Module usage such as WhatsApp automation, conversational AI and journey-builder capabilities is inferred from Twixor product and case-study pages because TCS-specific implementation details are not published, and these modules drive automated messaging flows, journey orchestration and conversational handoffs typical of Customer Experience platforms.
Operational scope focuses on customer engagement and contact center operations in India, supporting digital engagement and customer experience functions across service lines. Governance and operational controls are inferred to include message template approvals, journey orchestration governance and CPaaS provisioning workflows based on standard Customer Experience implementations and Twixor documentation.
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