Mumbai, 400703,
India
Tata Tele Business Services Technographics
Tata Tele Business Services Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Tata Tele Business Services and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 390 Tata Tele Business Services employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Tata Tele Business Services has purchased the following applications: Hotjar for Customer Experience in 2021, Amazon EC2 for Application Hosting and Computing Services in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Tata Tele Business Services is running and its propensity to invest more and deepen its relationship with Contentsquare , Microsoft , Oracle or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Tata Tele Business Services revenues, which have grown to $148.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Tata Tele Business Services intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Tata Tele Business Services Tech Stack and Enterprise Applications
Tata Tele Business Services CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Contentsquare | Legacy | Hotjar | Customer Experience | CRM | n/a | 2021 | 2021 |
In 2021, Tata Tele Business Services deployed Hotjar on its public website to capture user behavior and qualitative feedback. The deployment positions Hotjar as a Customer Experience solution used to instrument digital customer journeys on Tata Tele Business Services' site, supporting website-level experience analysis and visitor feedback collection.
The implementation leverages Hotjar capabilities such as heatmaps, session recordings, conversion funnels, and on-site feedback widgets to surface interaction patterns and gather user sentiment, with Hotjar configured across customer-facing web pages. Governance and operational scope are focused on web analytics instrumentation and on-page feedback workflows, aligning Hotjar with Tata Tele Business Services' digital experience efforts without disclosed backend integrations or partner involvement.
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Marketing Analytics | CRM |
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2022 | 2022 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Tag Management | CRM |
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2021 | 2021 |
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Tata Tele Business Services IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Amazon Web Services (AWS) | Legacy | Amazon EC2 | Application Hosting and Computing Services | IaaS | n/a | 2021 | 2021 |
In 2021 Tata Tele Business Services implemented Amazon EC2 as part of its Application Hosting and Computing Services to host its public website. The implementation uses Amazon EC2 compute instances to provision and manage virtual servers for web workloads, employing standard EC2 capabilities such as instance sizing, autoscaling elasticity, virtual network isolation and security group controls. Amazon EC2 runs the website application stack and provides the compute layer for customer facing web interactions.
Operational ownership is with Tata Tele Business Services IT and web operations teams, with deployment focused on digital channels and customer facing services. Governance and operational practices center on instance lifecycle management, access control and configuration management to support ongoing monitoring, patching and capacity adjustments. The configuration emphasizes Application Hosting and Computing Services patterns common to cloud native hosting of public websites using Amazon EC2.
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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IT Decision Makers and Key Stakeholders at Tata Tele Business Services
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Tata Tele Business Services Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2026-03-20 | Tata Tele Business Services | Evaluated | AspenTech | Aspen Plus | Process Simulation | PLM and Engineering |
| 2026-02-04 | Tata Tele Business Services | Evaluated | Showpad | Showpad | Sales Enablement | CRM |
| 2025-08-20 | Tata Tele Business Services | Evaluated | ZingHR | ZingHR HCM | Core HR | HCM |
| 2025-06-25 | Tata Tele Business Services | Evaluated |
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ERP Financial | ERP |
| 2025-06-25 | Tata Tele Business Services | Evaluated |
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Manufacturing ERP | ERP Services and Operations |
| 2025-05-29 | Tata Tele Business Services | Evaluated |
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ERP Financial | ERP |
| 2025-03-17 | Tata Tele Business Services | Evaluated |
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Applicant Tracking System | HCM |