Taylor's Education Group
No.1, Jalan Taylor's,
Subang Jaya, 47500,
Malaysia
Subang Jaya, 47500,
Malaysia
60 3 5629 5000
Education
Taylor's Education Group Technographics
Taylor's Education Group Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Taylor's Education Group and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2000 Taylor's Education Group employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Taylor's Education Group has purchased the following applications: Oracle PeopleSoft HCM for Core HR in 2015, LiveChat for Chatbots and Conversational AI in 2017, Microsoft 365 for Collaboration in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Taylor's Education Group is running and its propensity to invest more and deepen its relationship with Oracle , SAP , Blackboard or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Taylor's Education Group revenues, which have grown to $200.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Taylor's Education Group intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Taylor's Education Group Tech Stack and Enterprise Applications
Taylor's Education Group HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle PeopleSoft HCM | Core HR | HCM | n/a | 2015 | 2015 |
In 2015 Taylor's Education Group implemented Oracle PeopleSoft HCM for Core HR. The deployment centralized employee master data and established a single-source HR platform to support HR operations and a dedicated HR shared services function within the institution.
Oracle PeopleSoft HCM was configured to deliver core HR capabilities including person and employment record management, position and organizational management, self service HR transactions, absence and leave tracking, and lifecycle workflow automation. The implementation emphasized role based security, configurable business rules, and forms and approvals to standardize routine HR transactions.
The project created structured data feeds and transaction interfaces to support downstream payroll and vendor administered benefits processes, aligning data models for employee records and payroll accounting. Operational coverage centered on HR shared services and HR administration teams who manage hiring, onboarding, transfers, and separations workflows.
Governance included centralized change control for HR configuration, defined owner responsibilities for organizational data, and training for HR shared services staff to operate PeopleSoft HCM. Taylor's Education Group Oracle PeopleSoft HCM Core HR is positioned to support ongoing HR process standardization and policy driven transaction processing.
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Core HR | HCM |
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2023 | 2023 |
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Learning and Development | HCM |
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2002 | 2002 |
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Learning and Development | HCM |
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2013 | 2013 |
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Learning and Development | HCM |
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2022 | 2022 |
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Learning and Development | HCM |
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2021 | 2021 |
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Taylor's Education Group AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LiveChat, Inc. | Legacy | LiveChat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2017 | 2017 |
In 2017, Taylor's Education Group deployed LiveChat on its public website. The LiveChat application, classified under Chatbots and Conversational AI, was implemented as the institution's front line conversational interface to engage prospective students and site visitors through an embedded website chat widget.
Configuration centered on standard Chatbots and Conversational AI workflows, including a website live chat widget, automated greetings and canned responses, conversation routing to an agent console, and persistent chat transcripts for follow up. LiveChat was configured to support synchronous agent handling and basic automated conversational flows consistent with higher education inquiry handling.
The deployment was scoped to the corporate web presence at taylors.edu.my and operated as a web channel for admissions inquiries and general site support. Operational coverage emphasized the public website channel, with chat session capture and transcript storage to maintain conversational records and handoffs between shifts.
Governance placed operational ownership with admissions and student services teams, who maintained response templates and staffed the LiveChat agent console during published service hours. The implementation focused on embedding LiveChat into website interaction workflows, enabling conversational routing and agent assisted resolution without introducing named third party integrations in the public record.
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Taylor's Education Group Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2018 | 2018 |
Taylor's Education Group implemented Microsoft 365 in 2018 as a core Collaboration platform to support administrative, academic, and student-facing workflows across its Malaysia campuses. The implementation positions Microsoft 365 as the institutional collaboration layer for email, document management, and synchronous communication.
Microsoft 365 was provisioned to provide standard Collaboration capabilities, including Exchange Online for email, SharePoint Online for intranet and documents, OneDrive for personal file sync, and Microsoft Teams for meetings and chat. The deployment reflects a centralized Microsoft 365 tenant architecture with tenant level configuration and identity integration to govern access and group membership.
Microsoft 365 artifacts are observable within the Taylor's Education Group public website source, indicating the use of Microsoft 365 managed resources for web hosted content or embedded documents and integration points with staff and portal experiences. Operational coverage spans administrative services, faculty collaboration, and student support functions, with tenant governance and role based access controls applied to align collaboration workflows with institutional policies.
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Taylor's Education Group CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Experience | CRM |
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2018 | 2018 |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Taylor's Education Group PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2017 | 2017 |
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Taylor's Education Group IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Servers, Storage and Networking | IaaS |
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2021 | 2021 |
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Taylor's Education Group CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Web Application Firewalls (WAF), DDoS Protection | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Taylor's Education Group
| First Name | Last Name | Title | Function | Department | Phone | |
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Chief Information Officer | CXO | IT | |
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Finance Manager | Manager | Finance | |
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Finance Manager - Accounting | Manager | Finance | |
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Administrative Executive | Director | Operations | |
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Administration Officer | Director | Operations | |
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Deputy CIO | CXO | Finance | |
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Senior Finance Manager | Manager | Finance | |
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Procurement Executive | Manager | Procurement | |
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Senior Manager, ICT | Manager | IT | |
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Head – Human Resources | Director | HR | |
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Director, Digital Learning Experience @ Taylor's Digital | Director | HR | |
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Director, Learning Innovation and Development, Centre For Future Learning | Director | HR | |
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Executive Administration - Exams and Results Unit | Manager | Finance | |
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Apps Being Evaluated by Taylor's Education Group Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Taylor's Education Group IT executives and key decision makers. This section highlights Taylor's Education Group's latest recorded technology evaluations, including Apixio for Analytics and BI on 2024-11-20 and IBM Food Trust for Supply Chain Management on 2024-07-09. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Taylor's Education Group digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2024-11-20 | Taylor's Education Group | Evaluated | Apixio | Apixio | Analytics and BI | Analytics and BI |
| 2024-07-09 | Taylor's Education Group | Evaluated | IBM | IBM Food Trust | Supply Chain Management | SCM |
FAQ - APPS RUN THE WORLD Taylor's Education Group Technographics
Taylor's Education Group is a Education organization based in Malaysia,
with around 2000 employees and annual revenues of $200.0 million.
Taylor's Education Group operates a diverse technology stack with applications such as
Oracle PeopleSoft HCM, LiveChat and Microsoft 365,
covering areas like Core HR, Chatbots and Conversational AI and Collaboration.
Taylor's Education Group has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, LiveChat, Inc. and Microsoft.
Taylor's Education Group recently adopted applications including
SAP SuccessFactors Employee Central in 2023, Canvas LMS in 2022 and Moodle LMS in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Taylor's Education Group’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Taylor's Education Group’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Taylor's Education Group technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.