AI Buyer Insights:

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● Hong Kong Polytechnic University (PolyU) , an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Zurich Insurance Group, a Guidewire ClaimCenter customer evaluated Duck Creek Claims

● Albertsons, a Procurant One customer evaluated Oracle Procurement Cloud

● Indiana University, an Oracle PeopleSoft Global Payroll customer evaluated Workday Payroll

● ASGC Group, an Oracle E-Business Suite customer evaluated Oracle Cloud ERP

● First Citizens Bank, a Fiserv Signature Bank Platform customer evaluated FIS Core Banking

● Hendrick Automotive, an Oracle NetSuite Procurement customer evaluated Coupa Procurement

● Florida State University, an Oracle PeopleSoft HCM customer evaluated Workday HCM

● Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

● Michelin, an e2open customer evaluated Oracle Transportation Management

● Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

● Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

● Ivy Tech Community College, a RNL ScaleFunder customer evaluated Virtuous CRM

● TJX Companies, an Oracle E-Business Suite customer evaluated Workday Financial

● Habib Bank, an Finastra Misys FusionBanking Equation customer evaluated FIS Core Banking

● First Horizon Bank, an nCino Loan Origination customer evaluated FIS Commercial Loan Servicing

● JLG Industries, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Fluke Corporation, an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Department Of Homeland Security, an Oracle E-Business Suite customer evaluated SAP S/4HANA Cloud

● Sunflower Bank, a Fiserv Signature Bank customer evaluated FIS Horizon

● California Polytechnic State University, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Deutsche Rentenversicherung Bund, a SAP S/4 HANA HCM customer evaluated SAP SuccessFactors Employee Central

● City of Fresno, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● MECCA Australia, a Microsoft Dynamics NAV customer evaluated SAP S/4HANA

● Southern Company, a Hitachi Ventyx FocalPoint customer evaluated AVEVA PI System

● Travelers, an Exterro Zapproved ZDiscovery customer evaluated LexisNexis CounselLink

● Marriott International, an Oracle PeopleSoft ERP customer evaluated Microsoft Dynamics 365 Business Central

● Washington State University, a Workday Time customer evaluated UKG Pro Timekeeping

● Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

● Becker Industrie, a Microsoft Dynamics AX customer evaluated Microsoft Dynamics 365 F&O

● Ahold Delhaize USA, an Oracle Retail Merchandising customer evaluated SAP Retail Management

● Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

● Pacific Coast Producers, an Oracle JD Edwards EnterpriseOne customer evaluated SAP S/4HANA Cloud

● Coles Supermarkets, an Oracle Retek POS customer evaluated NCR Voyix Counterpoint

● City of Richmond, VA, an Oracle E-Business Suite customer evaluated Tyler Munis ERP

● Synovus Bank, a Q2 Digital Banking customer evaluated Apiture Digital Banking

● Harvard University, an Oracle PeopleSoft HCM customer evaluated Oracle Cloud HCM

● Adelphi University, an ADP Enterprise eTIME customer evaluated Workday Time and Attendance

● BDO Unibank, a Finastra Misys Opics customer evaluated ION IT2 Treasury

● Printpack, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Tbi Bank
Location
G.K. Lozenets, Ul. "Dimitar Hadzhikotsev" 52,
Sofia, 1421,
Bulgaria
Website
https://www.tbibank.bg/
Phone
359 89 462 1024
Artw industry
Banking and Financial Services
Employee
Revenue

Tbi Bank Technographics

Tbi Bank Software Purchases and Digital Transformation Initiatives

Discover the latest software purchases and digital transformation initiatives being undertaken by Tbi Bank and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1500 Tbi Bank employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that Tbi Bank has purchased the following applications: Microsoft 365 for Collaboration in 2021, VCC Live Call Center for Call Center in 2019, TransUnion TruValidate (ex Iovation) for AML, Fraud and Compliance in 2020 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems Tbi Bank is running and its propensity to invest more and deepen its relationship with Microsoft , CodeTwo , VCC Live or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing Tbi Bank revenues, which have grown to $350.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Tbi Bank intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

Tbi Bank Data, Technology Stack, and Enterprise Applications
Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Microsoft Legacy Microsoft 365 Collaboration Collaboration n/a 2021 2021
Collaboration Collaboration 2022 2022
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
VCC Live Legacy VCC Live Call Center Call Center CRM n/a 2019 2019
Tbi Bank implemented VCC Live Call Center in 2019 as a cloud contact center to manage high inbound call volumes for customer service and telemarketing in Bulgaria and it is also used in Romania. The deployment positioned VCC Live Call Center as the primary inbound voice platform for consumer facing contact operations, emphasizing cloud hosted queuing and centralized monitoring across sites. The implementation used standard Call Center functional modules including automatic call distribution, interactive voice response, agent desktop interfaces, queue management, campaign controls for telemarketing, and real time reporting and dashboards for supervisors. Configuration focused on inbound routing rules, skill based queue assignment, and contact center reporting to enable operational visibility for contact center management. Operational scope covered customer service and telemarketing teams across Bulgaria with usage extended to Romania, with rollout practices that centralized reporting and standardized agent workflows and shift scheduling. Governance concentrated on contact center operations, supervisor level dashboards, and campaign orchestration procedures that aligned telephony handling with business process requirements. According to the vendor case study the cloud contact center increased call handling to about 95 percent and improved efficiency by about 50 percent, outcomes reported in the VCC Live case study. No additional cost or risk details were provided in the source material.
Customer Experience CRM 2022 2022
Customer Support CRM 2021 2021
Marketing Automation CRM 2022 2022
Tag Management CRM 2017 2017
TRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
TransUnion Legacy TransUnion TruValidate (ex Iovation) AML, Fraud and Compliance TRM n/a 2020 2020
Whistleblowing Management TRM 2024 2024
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Hosting and Computing Services IaaS 2019 2019
Content Delivery Network IaaS 2024 2024
CyberSecurity
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Identity and Access Management (IAM) CyberSecurity 2024 2024
Secure Email Gateways (SEGs) CyberSecurity 2024 2024
Web Application Firewalls (WAF) CyberSecurity 2021 2021
IT Decision Makers and Key Stakeholders at Tbi Bank
First Name Last Name Title Function Department Email Phone
No data found
Show All Contacts
Apps Being Evaluated by Tbi Bank Executives
Date Company Status Vendor Product Category Market
No data found
FAQ - APPS RUN THE WORLD Tbi Bank Technographics

Tbi Bank is a Banking and Financial Services organization based in Bulgaria, with around 1500 employees and annual revenues of $350.0 million.

Tbi Bank operates a diverse technology stack with applications such as Microsoft 365, VCC Live Call Center and TransUnion TruValidate (ex Iovation), covering areas like Collaboration, Call Center and AML, Fraud and Compliance.

Tbi Bank has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Microsoft, VCC Live and TransUnion.

Tbi Bank recently adopted applications including Falcony Whistleblowing (formerly incy.io) in 2024, Cloudflare CDN in 2024 and Microsoft Entra ID (formerly Azure Active Directory) in 2024, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of Tbi Bank’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates Tbi Bank’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

Subscribe to APPS RUN THE WORLD to access the complete Tbi Bank technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.