List of VCC Live Call Center Customers
Budapest, 1117,
Hungary
Since 2010, our global team of researchers has been studying VCC Live Call Center customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased VCC Live Call Center for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using VCC Live Call Center for Call Center include: Tbi Bank, a Bulgaria based Banking and Financial Services organisation with 1500 employees and revenues of $350.0 million, Decathlon Austria, a Austria based Retail organisation with 180 employees and revenues of $85.0 million, 4finance Latvia, a Latvia based Banking and Financial Services organisation with 204 employees and revenues of $39.0 million and many others.
Contact us if you need a completed and verified list of companies using VCC Live Call Center, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The VCC Live Call Center customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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4finance Latvia | Banking and Financial Services | 204 | $39M | Latvia | VCC Live | VCC Live Call Center | Call Center | 2018 | n/a |
In 2018, 4finance Latvia deployed VCC Live Call Center to support debt collection, customer service and outbound sales across its consumer lending operations. The rollout began in a single country and was extended across multiple countries over a multi-year partnership, aligning the VCC Live Call Center with regional collections and outbound sales teams.
The implementation delivered explicit functional modules including a predictive dialer, voicemail detection and over-the-phone payments, with configuration focused on campaign orchestration, agent call scripting and real-time monitoring to support collections and sales workflows. VCC Live Call Center was configured to centralize outbound dialing logic and to reduce agent idle time through automated dialing and voicemail filtering.
Operational coverage included debt collection, customer service and outbound sales departments across multiple markets, consolidating outbound campaigns and standardizing agent workflows for cross-border operations. The deployment used cloud-based telephony and agent-facing call handling typical of the Call Center category to provide consistent campaign management and agent supervision.
Governance emphasized phased rollouts from the initial country into additional markets, creating standardized operating procedures for campaign setup, compliance in payment-taking over the phone and performance monitoring. The case study reports a reduction in voicemail connections by approximately 30 percent, an explicit outcome tied to the voicemail detection and predictive dialing capabilities implemented with VCC Live Call Center.
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Decathlon Austria | Retail | 180 | $85M | Austria | VCC Live | VCC Live Call Center | Call Center | 2022 | n/a |
In 2022 Decathlon Austria implemented VCC Live Call Center to provision cloud contact center capabilities for retail customer service, deploying a Call Center solution to manage inbound voice interactions. The VCC Live Call Center implementation concentrated on IVR features and integration of CRM records so agents could access customer data during calls.
The deployment used a cloud contact center architecture with hosted telephony, IVR configuration and CRM integration to surface customer records directly in agent workflows. Configuration work emphasized IVR routing, queue management and agent call handling functionality typical of Call Center operations, with agent-facing interfaces configured to present CRM records alongside call controls.
Operational scope focused on Decathlon Austria customer service agents handling roughly 13k calls per month, and the VCC Live Call Center achieved 92% of calls handled within SLA. Governance centered on call routing rules and CRM access controls for agents, with rollout and operational ownership aligned to retail customer service functions within Decathlon Austria.
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Tbi Bank | Banking and Financial Services | 1500 | $350M | Bulgaria | VCC Live | VCC Live Call Center | Call Center | 2019 | n/a |
Tbi Bank implemented VCC Live Call Center in 2019 as a cloud contact center to manage high inbound call volumes for customer service and telemarketing in Bulgaria and it is also used in Romania. The deployment positioned VCC Live Call Center as the primary inbound voice platform for consumer facing contact operations, emphasizing cloud hosted queuing and centralized monitoring across sites.
The implementation used standard Call Center functional modules including automatic call distribution, interactive voice response, agent desktop interfaces, queue management, campaign controls for telemarketing, and real time reporting and dashboards for supervisors. Configuration focused on inbound routing rules, skill based queue assignment, and contact center reporting to enable operational visibility for contact center management.
Operational scope covered customer service and telemarketing teams across Bulgaria with usage extended to Romania, with rollout practices that centralized reporting and standardized agent workflows and shift scheduling. Governance concentrated on contact center operations, supervisor level dashboards, and campaign orchestration procedures that aligned telephony handling with business process requirements.
According to the vendor case study the cloud contact center increased call handling to about 95 percent and improved efficiency by about 50 percent, outcomes reported in the VCC Live case study. No additional cost or risk details were provided in the source material.
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