San Francisco, 94107, CA,
United States
Tea Collection Technographics
Tea Collection Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Tea Collection and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 80 Tea Collection employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Tea Collection has purchased the following applications: Oracle NetSuite ERP for ERP Financial in 2006, FreeWheel Demandsuite for Agency Management in 2023, Zendesk Chat for Chatbots and Conversational AI in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Tea Collection is running and its propensity to invest more and deepen its relationship with Oracle , Intuit , Affirm or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Tea Collection revenues, which have grown to $42.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Tea Collection intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Tea Collection Tech Stack and Enterprise Applications
Tea Collection ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle NetSuite ERP | ERP Financial | ERP | n/a | 2006 | 2006 |
In 2006, Tea Collection implemented Oracle NetSuite ERP as its ERP Financial solution to centralize finance and accounting for the U.S.-based retail company. The deployment addressed financial operations for an organization of roughly 80 employees and annual revenue near 42,000,000, positioning Oracle NetSuite ERP as the finance system for the business function.
The implementation focused on core ERP Financial capabilities, with configuration of general ledger, accounts payable, accounts receivable, fixed asset accounting, and consolidated financial reporting. The project emphasized orchestration of order-to-cash and procure-to-pay workflows, automation of recurring transactions, and system-driven journal and reconciliation processes typical of cloud financial suites.
Governance centered on a standardized chart of accounts, role-based access controls, and automated approval workflows to support finance and accounting teams during month-end close and audit preparation. Oracle NetSuite ERP was provisioned to serve as the authoritative financial record for Tea Collection, enabling centralized financial controls and consistent accounting practices across the company.
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ERP Financial | ERP |
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2012 | 2012 |
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Payment Processing | ERP |
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2020 | 2020 |
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Payment Processing | ERP |
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2021 | 2021 |
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Tea Collection ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| FreeWheel, A Comcast Company | Legacy | FreeWheel Demandsuite | Agency Management | ERP Services and Operations | n/a | 2023 | 2023 |
In 2023, Tea Collection deployed FreeWheel Demandsuite on its website. The deployment uses FreeWheel Demandsuite as an Agency Management solution to centralize on-site campaign configuration and demand-side controls within the retailer's web property.
The implementation focuses on core Agency Management capabilities common to the category, including campaign management, creative trafficking, and reporting and analytics, all configured to operate within the Tea Collection site. Operational scope is limited to the e-commerce website and the marketing and commerce functions that manage on-site promotion and monetization. Governance and workflow adjustments concentrate on centralizing campaign configuration and approval flows under the FreeWheel Demandsuite instance, aligning ad operations and marketing teams to a single agency management control plane.
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Retail Management | ERP Services and Operations |
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2019 | 2019 |
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Tea Collection AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2019 | 2019 |
In 2019, Tea Collection implemented Zendesk Chat on their website to introduce Chatbots and Conversational AI capabilities for customer-facing interactions. The deployment uses the Zendesk Chat web widget embedded in the retail storefront to provide live messaging, automated conversational routing, and session-based customer engagement for online shoppers.
Configuration emphasized conversational routing and agent handover, including standardized response templates, business hours routing, and session transcripts feeding support workflows. Operational coverage is concentrated on e-commerce and customer service teams supporting the US retail site, with governance defined by chat routing rules, response scripting, and agent escalation procedures to maintain consistent triage and continuity across web sessions.
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Tea Collection Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2011 | 2011 |
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Collaboration | Collaboration |
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2017 | 2017 |
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Tea Collection eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2014 | 2014 |
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Personalization and Product Recommendations | eCommerce |
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2020 | 2020 |
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Tea Collection CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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CRM | CRM |
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2006 | 2006 |
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Customer Engagement | CRM |
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2020 | 2020 |
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Customer Experience | CRM |
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2015 | 2015 |
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Customer Support | CRM |
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2019 | 2019 |
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Digital Advertising Platform | CRM |
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2013 | 2013 |
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Digital Advertising Platform | CRM |
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2014 | 2014 |
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Digital Advertising Platform | CRM |
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2014 | 2014 |
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Digital Advertising Platform | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Analytics, Data Management Platform | CRM |
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2023 | 2023 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Tea Collection ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2013 | 2013 |
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Tea Collection TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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Tea Collection IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Tea Collection CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs), Archive as a Service (AaaS) | CyberSecurity |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at Tea Collection
Apps Being Evaluated by Tea Collection Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||