Goeppingen, 73033,
Germany
Teamviewer Germany Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Teamviewer Germany and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 700 Teamviewer Germany employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Teamviewer Germany has purchased the following applications: Higher Logic Vanilla for Community Management in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Teamviewer Germany is running and its propensity to invest more and deepen its relationship with Higher Logic or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Teamviewer Germany revenues, which have grown to $247.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Teamviewer Germany intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Higher Logic | Legacy | Higher Logic Vanilla | Community Management | CRM | n/a | 2020 | 2020 |
In 2020, TeamViewer Germany implemented Higher Logic Vanilla as a Community Management solution to operate a multi-language customer support community. The Higher Logic Vanilla deployment was initiated during the COVID period to scale global support with primary focus on Germany and EMEA, and it was designed to deflect tickets, accelerate answers and generate leads.
The implementation delivered multi-language content hosting, ticket deflection workflows and answer acceptance mechanisms to accelerate peer and expert responses. The project migrated roughly 400,000 users and associated community content into Higher Logic Vanilla with minimal downtime, preserving historical threads and user identities during cutover.
Operational coverage targeted support, customer success and marketing functions, enabling support teams to surface crowd sourced answers while marketing captured engagement signals for lead generation. The platform configuration included community moderation and content lifecycle governance, plus role based participation controls to maintain response quality across languages.
Rollout emphasized staged migration, moderation policy enforcement and training for moderators and support agents to steward community content and answer workflows. Outcomes reported from the TeamViewer implementation include a 75% reduction in time to answer and 96% faster answer acceptance, alongside the stated migration scale and minimal downtime during the go live phase.
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