TechSoup
435 Brannan St #100,
San Francisco, 94107, CA,
United States
San Francisco, 94107, CA,
United States
1 415-633-9300
Professional Services
TechSoup Technographics
TechSoup Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by TechSoup and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 200 TechSoup employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
TechSoup has purchased the following applications: Zendesk Chat for Chatbots and Conversational AI in 2019, Microsoft Power BI for Analytics and BI in 2018, Zoom for Audio Video and Web Conferencing in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems TechSoup is running and its propensity to invest more and deepen its relationship with Zendesk , Microsoft , Zoom Video Communications or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing TechSoup revenues, which have grown to $56.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for TechSoup intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
TechSoup Tech Stack and Enterprise Applications
TechSoup AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2019 | 2019 |
In 2019, TechSoup implemented Zendesk Chat on its public website. TechSoup implemented Zendesk Chat as a cloud hosted conversational interface embedded in site pages to provide real time messaging and user engagement. The deployment positioned Zendesk Chat in the Chatbots and Conversational AI category to support TechSoup web based customer support and user assistance functions.
Configuration centered on chat widget deployment, routing rules, canned responses, offline messaging, and conversation history to align with existing support workflows. Operational ownership was assigned to the web support and customer service teams, using Zendesk Chat features for session handling, operator presence, and basic automation for initial triage. The implementation reflects standard Chatbots and Conversational AI capabilities for on site user interaction and support orchestration.
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TechSoup Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Power BI | Analytics and BI | Analytics and BI | n/a | 2018 | 2018 |
In 2018, TechSoup implemented Microsoft Power BI. The deployment focused on creating dashboards to track online traffic web and social media and conversion rates as part of outreach and program measurement efforts.
The Microsoft Power BI implementation delivered interactive dashboards visualizations and report automation aligned with Analytics and BI capabilities, enabling measurement workflows used to prepare technology needs assessments and to build case studies and testimonials. Dashboards were instrumented to support conversion funnel analysis and traffic segmentation for web and social channels, and to surface metrics used in outreach program planning. These reporting artifacts were produced and maintained by the Solution and Services Coordinator role during the October 2018 to September 2019 period.
Operational coverage centered on TechSoup program services and marketing managed from TechSoup San Francisco CA, supporting outreach to various nonprofit organizations. Governance and process changes included embedding dashboard outputs into TNAs and using visual reporting to standardize before and after narratives for nonprofit customers. This work connects TechSoup Microsoft Power BI Analytics and BI to business functions of outreach program management program services and digital marketing.
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TechSoup Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zoom Video Communications | Legacy | Zoom | Audio Video and Web Conferencing | Collaboration | n/a | 2020 | 2020 |
In 2020, TechSoup implemented Zoom on its public website to provide integrated virtual meeting and event capabilities. Zoom is used to enable live audio and video sessions, screen sharing, and webinar hosting as part of the organization's external engagement and internal collaboration workflows, aligning with the Audio Video and Web Conferencing category.
The deployment focuses on embedding Zoom meeting and webinar components within site pages, directing website visitors and registered participants into Zoom-hosted sessions. Operational ownership is held by communications and program teams, which coordinate scheduling, session configuration, and attendee access controls, and the implementation uses standard Zoom conferencing features for participant audio, video, chat, and meeting administration.
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Collaboration | Collaboration |
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2019 | 2019 |
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TechSoup Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Signing | Content Management |
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2021 | 2021 |
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Enterprise Content Management | Content Management |
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2017 | 2017 |
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TechSoup CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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CRM | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2017 | 2017 |
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Customer Support | CRM |
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2019 | 2019 |
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Customer Support | CRM |
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2018 | 2018 |
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Digital Advertising Platform | CRM |
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2019 | 2019 |
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Donor and Fundraising Management | CRM |
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2018 | 2018 |
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Donor and Fundraising Management | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2021 | 2021 |
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TechSoup ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2018 | 2018 |
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TechSoup IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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TechSoup CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2013 | 2013 |
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Web Application Firewalls (WAF) | CyberSecurity |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at TechSoup
| First Name | Last Name | Title | Function | Department | Phone | |
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Owner, CEO | CXO | Finance | |
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VP, Alliances and Program Development | VP | Operations | |
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Director, Customer Success | Director | Customer Service | |
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Senior Technical Customer Success Manager | Manager | Customer Service | |
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Director, Contact Center & Customer Service (AMG) | Director | Customer Service | |
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Customer Success Manager | Manager | Customer Service | |
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Customer Success Manager | Manager | Customer Service | |
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Client Services Manager | Manager | Customer Service | |
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Apps Being Evaluated by TechSoup Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from TechSoup IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the TechSoup digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD TechSoup Technographics
TechSoup is a Professional Services organization based in United States,
with around 200 employees and annual revenues of $56.0 million.
TechSoup operates a diverse technology stack with applications such as
Zendesk Chat, Microsoft Power BI and Zoom,
covering areas like Chatbots and Conversational AI, Analytics and BI and Audio Video and Web Conferencing.
TechSoup has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Zendesk, Microsoft and Zoom Video Communications.
TechSoup recently adopted applications including
DocuSign eSignature in 2021, Hubspot Marketing Automation in 2021 and Zoom in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of TechSoup’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates TechSoup’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete TechSoup technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.