Montreal, H3Z 3B8, QC,
Canada
Tecsys Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Tecsys and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 800 Tecsys employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Tecsys has purchased the following applications: Drift AI Chatbot for Chatbots and Conversational AI in 2020, Zoom for Audio Video and Web Conferencing in 2021, DocuSign eSignature for Digital Signing in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Tecsys is running and its propensity to invest more and deepen its relationship with Drift , Zoom Video Communications , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Tecsys revenues, which have grown to $126.7 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Tecsys intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Drift | Legacy | Drift AI Chatbot | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 |
In 2020, Tecsys deployed Drift AI Chatbot on their website. The Drift AI Chatbot, classified as Chatbots and Conversational AI, is embedded in the corporate site to provide conversational inquiry triage, initial lead capture, and session aware assistance for prospective customers.
The deployment uses a web embedded chat widget architecture configured with conversational routing, intent detection, canned response libraries, and handoff rules for agent escalation. Operational coverage is focused on the public website and supports sales and customer support workflows, with operational ownership aligned to digital experience and support teams. Governance emphasized conversational script management and escalation workflows to ensure consistent customer interactions and maintainable operations.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zoom Video Communications | Legacy | Zoom | Audio Video and Web Conferencing | Collaboration | n/a | 2021 | 2021 |
In 2021, Tecsys implemented Zoom as its Zoom application for Audio Video and Web Conferencing. The deployment is observable on Tecsys's public website, where Zoom is embedded to provide client-facing meeting and webinar access. This use aligns with Audio Video and Web Conferencing functional capabilities such as virtual meetings, screen sharing, and webinar hosting to support external stakeholder interactions. Tecsys leverages Zoom to facilitate remote client engagements consistent with its Professional Services business function.
Operational ownership is concentrated in corporate IT and client delivery teams who provision sessions via the website-hosted Zoom presence for sales, professional services engagements, and customer support activities. Governance has been oriented around standardized scheduling processes and access control configuration to centralize conferencing management. The Zoom application is implemented as a web-facing conferencing layer rather than described solely as an internal collaboration tool.
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Collaboration | Collaboration |
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2015 | 2015 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| DocuSign | Legacy | DocuSign eSignature | Digital Signing | Content Management | n/a | 2021 | 2021 |
In 2021 Tecsys implemented DocuSign eSignature as a Digital Signing capability on its public website to capture electronic signatures for customer agreements and web-submitted contracts. DocuSign eSignature is used to embed signing sessions into site workflows, presenting documents for signature, collecting recipient authentication, and preserving audit trails for legal evidence.
The implementation leverages core Digital Signing functional modules such as embedded signing, envelope routing and recipient authentication, configured to support web-initiated agreement flows. Operational ownership spans customer-facing teams including sales and contract administration, with the website acting as the integration surface that triggers DocuSign eSignature workflows and returns signed documents to Tecsys applications for downstream processing.
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Account Based Marketing | CRM |
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2021 | 2021 |
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CRM | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2020 | 2020 |
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Customer Support | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2017 | 2017 |
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Digital Advertising Platform | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2021 | 2021 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2018 | 2018 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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API Management | PaaS |
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2020 | 2020 |
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API Management | PaaS |
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2020 | 2020 |
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API Management | PaaS |
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2020 | 2020 |
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Apps Development | PaaS |
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2020 | 2020 |
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Apps Development | PaaS |
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2020 | 2020 |
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Test Automation Platform | PaaS |
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2020 | 2020 |
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Test Automation Platform | PaaS |
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2018 | 2018 |
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Transactional Email | PaaS |
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2018 | 2018 |
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Transactional Email | PaaS |
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2020 | 2020 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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