TekSynap
1900 Oracle Way, Suite 800,
Reston, 20190, VA,
United States
Reston, 20190, VA,
United States
1 833-780-5900
Professional Services
TekSynap Technographics
TekSynap Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by TekSynap and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1200 TekSynap employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that TekSynap has purchased the following applications: Unanet AP Invoice Automation for AP Automation in 2019, Microsoft 365 for Collaboration in 2018, FreshDesk Customer Support for Customer Support in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems TekSynap is running and its propensity to invest more and deepen its relationship with Unanet , SAP , Tungsten Automation or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing TekSynap revenues, which have grown to $220.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for TekSynap intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
TekSynap Tech Stack and Enterprise Applications
TekSynap ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Unanet | Legacy | Unanet AP Invoice Automation | AP Automation | ERP | n/a | 2019 | 2020 |
In 2019 TekSynap implemented Unanet AP Invoice Automation as its AP Automation application. The deployment supported the accounting organization and focused on monthly billing operations, with day to day invoice processing performed by the Reston, VA accounting team responsible for over 60 active contracts.
Unanet AP Invoice Automation was configured to support invoice intake and line level AP entry, contract billing for time and materials, firm fixed price, and cost plus fixed fee contract types, and routine account reconciliation workflows. Implemented capabilities include AP invoice entry, attachment and backup management, billing run orchestration, and exception handling for PO discrepancies.
Operational integration explicitly includes entering invoices and backup documentation into the WAWF system, and coordination workflows with Procurement to remediate purchase order issues before payment. The implementation also establishes transactional touch points with project management for contract modifications and with billing teams for monthly contract billing cycles.
Governance and process structure emphasize role based responsibilities for Accounting Associates performing invoice capture and reconciliation, a procurement escalation path for PO mismatch resolution, and a PM liaison for contract change control. The narrative documents process orchestration across accounting, procurement, and program management, with Unanet AP Invoice Automation serving as the central AP Automation platform.
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AP Automation | ERP |
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2017 | 2017 |
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AP Automation | ERP |
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2017 | 2017 |
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ERP Financial | ERP |
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2020 | 2020 |
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TekSynap Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2018 | 2018 |
In 2018, TekSynap implemented Microsoft 365 to standardize its Collaboration platform across the organization. Microsoft 365 is used on the TekSynap website and provides cloud collaboration capabilities including email, document management, real time communication, and file sharing.
The deployment centered on core Microsoft 365 functionality such as Exchange Online for messaging, SharePoint Online for content and intranet needs, Microsoft Teams for meetings and chat, and OneDrive for Business for endpoint file sync, with tenant level configuration and service health management. Configuration work emphasized identity and access controls, data governance settings, and licensing alignment consistent with Collaboration category best practices.
Operational scope covered TekSynap’s workforce of about 1200 employees in the United States, spanning corporate IT, delivery and professional services teams. Governance relied on built in Microsoft 365 administration and role based access controls, with policy configuration for compliance and a phased rollout under centralized administration through the Microsoft 365 admin center. The TekSynap Microsoft 365 Collaboration deployment therefore serves as the primary platform linking internal collaboration capabilities and the company website.
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TekSynap CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Freshworks | Legacy | FreshDesk Customer Support | Customer Support | CRM | n/a | 2022 | 2022 |
In 2022, TekSynap implemented FreshDesk Customer Support to provide a centralized web-facing helpdesk for client inquiries. The FreshDesk Customer Support deployment was positioned to support TekSynap’s professional services customer support and service delivery functions, serving as the primary intake channel for customers who engage via the company website.
Configuration focused on standard Customer Support capabilities, including ticket creation and routing, knowledge base content management, service level management and escalation workflows, and automation through macros and rule-based ticket assignment. The FreshDesk Customer Support instance was configured to operationalize ticket lifecycle management, role-based agent queues, and reporting dashboards for support management and incident tracking.
The implementation is instrumented on their website, using Freshdesk as the customer access point for submitting requests and tracking cases. Operational coverage spans TekSynap’s customer support and service delivery teams, with the website channel managed as the primary public entry point to the FreshDesk Customer Support system.
Governance centered on establishing ticket handling standards, SLA definitions, and escalation procedures to align support processes with operational delivery. Rollout emphasized policy-driven ticket workflows and knowledge base governance to drive consistent incident resolution across support staff and account teams.
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TekSynap ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2022 | 2022 |
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TekSynap PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2022 | 2022 |
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TekSynap IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2022 | 2022 |
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TekSynap CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at TekSynap
| First Name | Last Name | Title | Function | Department | Phone | |
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Procurement Specialist | Non Manager | Procurement | |
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Senior Procurement Specialist | Non Manager | Procurement | |
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Director, Information Technology Mission Operations | Director | IT | |
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Head of Enterprise Architecture and IT Solutions | Director | IT | |
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Apps Being Evaluated by TekSynap Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from TekSynap IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the TekSynap digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD TekSynap Technographics
TekSynap is a Professional Services organization based in United States,
with around 1200 employees and annual revenues of $220.0 million.
TekSynap operates a diverse technology stack with applications such as
Unanet AP Invoice Automation, Microsoft 365 and FreshDesk Customer Support,
covering areas like AP Automation, Collaboration and Customer Support.
TekSynap has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Unanet, Microsoft and Freshworks.
TekSynap recently adopted applications including
FreshDesk Customer Support in 2022, Freshservice in 2022 and Elastic Email API in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of TekSynap’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates TekSynap’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete TekSynap technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.