Sterling Heights, 48314-3209, MI,
United States
Telecom Technicians Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Telecom Technicians and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 200 Telecom Technicians employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Telecom Technicians has purchased the following applications: Cisco Webex Meetings for Audio Video and Web Conferencing in 2022, LogMeIn GoTo Resolve for Remote Monitoring and Management, IT Service Management in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Telecom Technicians is running and its propensity to invest more and deepen its relationship with Cisco Systems , Salesforce , GoTo (formerly LogMeIn) or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Telecom Technicians revenues, which have grown to $20.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Telecom Technicians intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2022 | 2022 |
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Collaboration | Collaboration |
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2022 | 2022 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| GoTo (formerly LogMeIn) | Legacy | LogMeIn GoTo Resolve | Remote Monitoring and Management, IT Service Management | ITSM | n/a | 2022 | 2022 |
In 2022 Telecom Technicians consolidated its RMM and helpdesk capabilities onto LogMeIn GoTo Resolve, deploying a solution in the Remote Monitoring and Management,IT Service Management category to centralize IT support. The rollout began in December 2022 and targeted monitoring and support for roughly 400 endpoints across the United States.
LogMeIn GoTo Resolve was configured to provide unified remote control, real time monitoring, ticketing, and automated remediation workflows, replacing multiple standalone RMM and helpdesk tools. Configuration emphasized centralized endpoint telemetry, remote session orchestration, and policy based patching and scripting to reduce manual troubleshooting and accelerate incident resolution.
Operational coverage encompassed field technicians and the centralized IT team across U.S. service regions, consolidating alerts and incident management into a single operational console. Integrations focused on ingesting endpoint telemetry and consolidating helpdesk workflows into LogMeIn GoTo Resolve rather than maintaining parallel tool chains.
Governance changes established centralized ticket routing, role based access for the IT manager and support staff, and standardized incident and escalation processes. The deployment reduced the RMM technology footprint by about 80 percent, lowered IT spend by nearly 70 percent, and increased support capacity for the IT manager by roughly 50 percent as reported by the company.
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