Telenet
Telenet Technographics
Telenet Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Telenet and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 3000 Telenet employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
Telenet has purchased the following applications: Exact Globe for ERP Financial in 2020, Pega Platform for Business Process Management in 2022, Conviva for Analytics and BI in 2023 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Telenet is running and its propensity to invest more and deepen its relationship with Exact Software , Oracle , Bango or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Telenet revenues, which have grown to $3.00 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Telenet intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
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Telenet Tech Stack and Enterprise Applications
Telenet ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Exact Software | Legacy | Exact Globe | ERP Financial | ERP | n/a | 2020 | 2020 |
In 2020, Telenet implemented Exact Globe as its ERP Financial system. The deployment targeted the Telenet Business unit within Belgium and centered on consolidating billing and financial control for an organization of roughly 3,000 employees.
Exact Globe was configured to deliver core ERP Financial capabilities, with an emphasis on general ledger, accounts receivable and invoicing workflows consistent with the category. The implementation included configuration of invoice generation and billing interfaces, and the Exact Globe instance was aligned to support XpertBilling integration and Peppol XML invoicing formats for electronic invoicing.
Integrations were executed against the CRM package via Exact Globe and XpertBilling interfaces, and the technical stack relied on SQL Server for database hosting and administration as indicated by DBA responsibilities. BI integration work created data warehouse feeds and QlikView reporting layers to support financial reporting and operational analytics, establishing a pipeline from Exact Globe transactional data to enterprise reporting.
Governance and rollout were organized with Scrum Master and CRM coordinator functions embedded in the program, while Business and Data Analyst roles focused on interface orchestration and data model stabilization. Technical ownership included SQL Server DBA activities and BI stewardship, ensuring operational handoffs between billing, finance and CRM teams during the Exact Globe ERP Financial implementation.
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ERP Financial | ERP |
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2019 | 2020 |
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Payment Processing | ERP |
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2025 | 2025 |
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Telenet ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Pegasystems | Legacy | Pega Platform | Business Process Management | ERP Services and Operations | n/a | 2022 | 2022 |
In 2022, Telenet implemented the Pega Platform to build a centralized AI driven Customer Decision Hub supporting retention and personalized offers. The engagement targeted Business Process Management to create a unified decisioning layer for residential and business customer engagement across Telenet in Belgium.
The Pega Platform deployment focused on the Customer Decision Hub capability, embedding AI based decisioning, predictive models at the individual customer level, and next best action orchestration. The implementation centralized granular customer data and contextual event processing so the platform can anticipate behavior changes and propose personalized upgrades from Telenet’s catalog of options.
Operational coverage extended across customer and corporate IT, and into marketing and retention workflows, enabling high touch, always on marketing execution with limited additional staff time. The system operates in real time against customer interactions to drive personalized outreach and cross sell scenarios while maintaining a single brain for decision governance.
Governance was reorganized around centralized decision management and predictive model deployment to standardize offer acceptance and churn mitigation processes. The Pega Platform implementation produced explicit outcomes reported by Telenet, including a 75% increase in offer acceptance, a 33% increase in cross sell, and a 20% reduction in churn, and provided more granular customer insight to inform future technology planning.
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OSS/BSS | ERP Services and Operations |
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2022 | 2022 |
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Telenet Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Conviva | Legacy | Conviva | Analytics and BI | Analytics and BI | n/a | 2023 | 2023 |
In 2023, Telenet implemented Conviva on its website to capture streaming telemetry and viewer analytics. The deployment positions Conviva within Telenet's Analytics and BI stack and focuses on instrumentation of web video playback to surface quality of experience and audience measurement data.
Conviva is configured to collect session level playback metrics, ad playback telemetry, and aggregated audience metrics, supporting real time dashboards and drill down session views. Functional capabilities implemented include playback diagnostics, viewer engagement reporting, and event level telemetry capture that aligns with standard Analytics and BI workflows for online video operations.
The implementation is centered on website video player instrumentation, routing streaming telemetry into Conviva dashboards for operational monitoring and analytics. Integration points are limited to the website environment as stated, with telemetry feeding into dashboarding and alerting workflows used by digital and video operations teams.
Governance has been organized around dashboard ownership and alerting rules to support incident triage, content delivery analysis, and product decision making, reflecting a shift toward data driven monitoring for web based streaming. Telenet Conviva Analytics and BI supports business functions including video operations, product analytics, and engineering for ongoing monitoring of website streaming performance.
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Process Mining | Analytics and BI |
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2020 | 2020 |
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Telenet Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Content Management | Content Management |
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2022 | 2022 |
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Content Management | Content Management |
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2022 | 2022 |
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Digital Asset Management | Content Management |
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2021 | 2021 |
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Telenet CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Data Management Platform | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2016 | 2016 |
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Tag Management | CRM |
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2021 | 2021 |
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Telenet ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2018 | 2018 |
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Telenet TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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Telenet IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Cloud Storage | IaaS |
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2010 | 2010 |
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Database Management | IaaS |
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2023 | 2023 |
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Network Management and Monitoring | IaaS |
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2006 | 2006 |
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IT Decision Makers and Key Stakeholders at Telenet
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
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Product Owner Salesforce | Manager | IT | |
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Apps Being Evaluated by Telenet Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Telenet IT executives and key decision makers. This section highlights Telenet's latest recorded technology evaluations, including Adobe Experience Cloud for Customer Experience on 2026-02-05. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Telenet digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| 2026-02-05 | Telenet | Evaluated | Adobe Systems | Adobe Experience Cloud | Customer Experience | CRM |
FAQ - APPS RUN THE WORLD Telenet Technographics
Telenet is a Communications organization based in Belgium,
with around 3000 employees and annual revenues of $3.00 billion.
Telenet operates a diverse technology stack with applications such as
Exact Globe, Pega Platform and Conviva,
covering areas like ERP Financial, Business Process Management and Analytics and BI.
Telenet has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Exact Software, Pegasystems and Conviva.
Telenet recently adopted applications including
Bango Payments in 2025, Conviva in 2023 and Oracle Database Exadata Cloud@Customer in 2023,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Telenet’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Telenet’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Telenet technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.