Teleperformance India
Intelenet towers, 1406 - A / 28, Mindspace, Malad West,,
Mumbai, 400063,
India
Mumbai, 400063,
India
91 22 6677 6000
Professional Services
Teleperformance India Technographics
Teleperformance India Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Teleperformance India and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 80000 Teleperformance India employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Teleperformance India has purchased the following applications: Oracle E-Business Suite for ERP Financial in 2018, Microsoft Power BI for Analytics and BI in 2013, Microsoft 365 for Collaboration in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Teleperformance India is running and its propensity to invest more and deepen its relationship with Oracle , Stripe , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Teleperformance India revenues, which have grown to $510.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Teleperformance India intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Teleperformance India Tech Stack and Enterprise Applications
Teleperformance India ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle E-Business Suite | ERP Financial | ERP | n/a | 2018 | 2018 |
In 2018, Teleperformance India implemented Oracle E-Business Suite as an ERP Financial solution to centralize core finance operations. The deployment targeted the companys India finance organization and included site-level activity in Gurgaon, with explicit focus on accounts payable, general accounting, GST accounting and Procurement to Payment process coverage.
The implementation used Oracle E-Business Suite R12 configuration for payables and general ledger capabilities, combined with MIS reporting workflows. Configuration emphasized invoice processing, supplier account management and Procurement to Payment orchestration, aligning application transactions with statutory GST accounting requirements.
Operational integrations included a bank payment interface with IDFC Bank for accounts payable disbursements and electronic payment processing, and Excel based MIS exports used by finance teams for reconciliations and reporting. System usage signals come from finance personnel performing accounts payable and MIS work on Oracle ERP r12, indicating the application supports day to day AP activity and payment lifecycle execution.
Governance changes focused on formalizing Procurement to Payment procedures and accounts payable controls through ERP driven approval workflows and MIS reporting, enabling standardized invoice handling and supplier payment authorization. Teleperformance Indias Oracle E-Business Suite ERP Financial deployment therefore centers on financial module orchestration, operationalizing AP and P2P processes within its India finance organization.
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Payment Processing | ERP |
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2020 | 2020 |
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Teleperformance India Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Power BI | Analytics and BI | Analytics and BI | n/a | 2013 | 2013 |
In 2013 Teleperformance India deployed Microsoft Power BI to support Analytics and BI initiatives. The deployment was managed from the Thane, Maharashtra business intelligence organization and was led by a Manager Business Intelligence responsible for end to end BI projects with a team of SQL developers, VBA developers, Power BI developers and assistant managers.
The Microsoft Power BI implementation emphasized construction of data pipelines, data modelling and visualization. Workstreams included ETL and dataflows that fed Power BI datasets, development of semantic models for reporting, and interactive dashboards for business users, all architected within an Azure environment cited in project notes.
Integrations centered on Azure for storage and processing, with bespoke VBA components used to preprocess agent-entered free text before ingestion. The team automated several free text descriptions tagged by agents into meaningful, structured insights using VBA regex, and surfaced those parsed fields in Power BI reports to support contact center analytics and operations.
Governance and operational ownership were organized around the BI team, with SQL and Power BI developers owning data models, VBA developers owning preprocessing scripts, and assistant managers coordinating requirements, testing and release cadence. The implementation positioned Microsoft Power BI to support Analytics and BI business functions across contact center operations and internal reporting, with established pipelines and scheduled refresh processes to maintain report currency.
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Teleperformance India Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2015 | 2015 |
In 2015, Teleperformance India implemented Microsoft 365 as its Collaboration platform. The deployment positioned Microsoft 365 to deliver enterprise email, file sharing, real-time collaboration, and unified communications capabilities across the organization.
Microsoft 365 implementation centered on core Collaboration components such as Exchange Online for email, SharePoint Online for intranet and document management, Microsoft Teams for meetings and chat, and OneDrive for Business for user file storage. Configuration work emphasized tenant-level settings, site and mailbox provisioning, Teams governance, and user profile and access management to support collaboration workflows.
The implementation is reported as being used on their website, indicating an extension of Microsoft 365 tooling into public-facing content and collaboration workflows. Operational coverage focused on corporate collaboration and service delivery functions that support Teleperformance India’s customer service operations and internal team coordination.
Governance and process realignment accompanied the deployment, with centralized tenant administration, role-based access controls, and Microsoft 365 native compliance and security controls applied to manage information governance and access. Rollout followed staged user group adoption and configuration iterations to align collaboration policies and operational workflows.
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Teleperformance India CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Call Center | CRM |
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2013 | 2013 |
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CRM | CRM |
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2018 | 2018 |
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Teleperformance India EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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EPM | EPM |
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2018 | 2018 |
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Teleperformance India IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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IT Decision Makers and Key Stakeholders at Teleperformance India
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Teleperformance India Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Teleperformance India IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Teleperformance India digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Teleperformance India Technographics
Teleperformance India is a Professional Services organization based in India,
with around 80000 employees and annual revenues of $510.0 million.
Teleperformance India operates a diverse technology stack with applications such as
Oracle E-Business Suite, Microsoft Power BI and Microsoft 365,
covering areas like ERP Financial, Analytics and BI and Collaboration.
Teleperformance India has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle and Microsoft.
Teleperformance India recently adopted applications including
Stripe Payments in 2020, Oracle E-Business Suite in 2018 and Oracle Siebel in 2018,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Teleperformance India’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Teleperformance India’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Teleperformance India technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.