List of Oracle Siebel Contact Center Customers
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Since 2010, our global team of researchers has been studying Oracle Siebel Contact Center customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Oracle Siebel Contact Center for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Oracle Siebel Contact Center for Call Center include: Royal Caribbean Group, a United States based Leisure and Hospitality organisation with 105950 employees and revenues of $16.49 billion, Teleperformance India, a India based Professional Services organisation with 80000 employees and revenues of $510.0 million and many others.
Contact us if you need a completed and verified list of companies using Oracle Siebel Contact Center, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Oracle Siebel Contact Center customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Royal Caribbean Group | Leisure and Hospitality | 105950 | $16.5B | United States | Oracle | Oracle Siebel Contact Center | Call Center | 2020 | n/a |
In 2020 Royal Caribbean Group implemented Oracle Siebel Contact Center to centralize enterprise contact handling under the Call Center category. The deployment targeted guest facing contact operations including reservations, guest services, and shore side customer support, aligning contact routing with operational shifts across cruise and corporate touchpoints.
Oracle Siebel Contact Center was configured with core Call Center capabilities, including omnichannel interaction routing for voice and chat, a unified agent desktop with customer interaction history and screen pop, and centralized case management and reporting. Configuration emphasized configurable routing rules, skill based queuing, and scripted agent workflows to standardize guest interactions and enable consistent service handling.
The implementation integrated with back office reservation, loyalty, and billing processes through standardized CRM interfaces and real time data exchange where required, preserving contextual guest data for agents. Governance included a phased rollout with role based access controls, operational runbooks for continuous contact handling, and ongoing configuration governance to manage routing rules and interaction workflows.
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Teleperformance India | Professional Services | 80000 | $510M | India | Oracle | Oracle Siebel Contact Center | Call Center | 2013 | n/a |
In 2013 Teleperformance India implemented Oracle Siebel Contact Center to support Call Center operations for client-facing voice and email channels. The deployment was used to manage inbound email and call transactions for Nokia India lines of business and to centralize interaction records for quality assurance and contact center management.
Oracle Siebel Contact Center was configured to capture and proofread customer replies, log voice interactions, and score transactions against internal guidelines. Functional capabilities implemented included inbound email management, transaction scoring and audit workflows, quality monitoring forms, and checklist-driven stage by stage audits, with voice capture and review performed using Call Logger.
Operational scope focused on quality assurance teams, contact center management, and customer service associates across Nokia India LOBs, with analysts reviewing, tracking, and auditing transactions to drive corrective actions. Governance measures incorporated standardized monitoring forms and quality standards devised for client requirements, self-auditing routines, and analyst-led remediation workflows that routed findings to the contact center management for follow up.
The implementation supported training and mentoring activities, auditors provided proofread replies and scored interactions to ensure adherence to Nokia and Teleperformance quality guidelines, and Oracle Siebel Contact Center served as the system of record for audited interactions and quality scoring within the Call Center environment.
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