Telia Company
Telia Company Technographics
Telia Company Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Telia Company and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 20800 Telia Company employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Telia Company has purchased the following applications: SAP S/4 HANA Finance for ERP Financial in 2015, Benify Benefits for Benefits Administration in 2018, ServiceNow Telecommunications Service Management for OSS/BSS in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Telia Company is running and its propensity to invest more and deepen its relationship with SAP , Microsoft , Benify or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Telia Company revenues, which have grown to $9.30 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Telia Company intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Telia Company Tech Stack and Enterprise Applications
Telia Company ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP S/4 HANA Finance | ERP Financial | ERP | n/a | 2015 | 2015 |
In 2015, Telia Company implemented SAP S/4 HANA Finance. The SAP S/4 HANA Finance deployment served as the core ERP Financial platform for Telia's telco functional domain, providing the transactional finance backbone for billing and revenue processes.
Implementation focused on configuring core finance modules including general ledger, accounts payable, accounts receivable, financial close and revenue accounting, aligned to telecommunications billing requirements. SAP S/4 HANA Finance was configured to support centralized financial master data, period end close workflows and automated accounting document posting consistent with ERP Financial functional practices.
Architecturally the SAP S/4 HANA Finance instance was integrated into a Hybris Billing landscape, where SAP CRM and SAP CC connect with S/4 Hana to form the SAP Hybris Billing solution. These integrations supported order to cash and billing to revenue flows, enabling invoice generation and accounting handoff from the billing stack into SAP S/4 HANA Finance.
Operational scope covered Telia's end to end telco functional domain, with a dedicated team of over 10 people managing finance configuration, ongoing operations and cross application orchestration. Governance emphasized domain ownership of billing and finance processes, with process orchestration between SAP CRM, SAP CC and SAP S/4 HANA Finance to align billing, collections and financial reporting.
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ERP Financial | ERP |
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2021 | 2022 |
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ERP Financial | ERP |
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2020 | 2021 |
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Expense Management | ERP |
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2009 | 2009 |
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Telia Company HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Benify | Legacy | Benify Benefits | Benefits Administration | HCM | n/a | 2018 | 2018 |
In 2018 Telia Company implemented Benify Benefits as a Benefits Administration solution on its corporate website to centralize employee access to benefits information. Benify Benefits serves Telia Company, a communications firm with approximately 20,800 employees, as the front end benefits and enrollment portal supporting HR and benefits administration functions. The deployment exposes Benify Benefits through Telia Company web pages to provide a single access point for employees to view and manage benefit options.
Configuration emphasized standard Benefits Administration capabilities, including a centralized benefits catalog, employee self service for enrollment and lifecycle changes, and communication tooling to publish plan details and enrollment guidance. Operational ownership is maintained by the HR benefits team who manage eligibility rules, enrollment periods, and benefit plan configuration via the Benify Benefits administrative interface. The implementation is oriented toward portal delivery and centralized orchestration of benefits workflows through the website rather than detailed on premise infrastructure descriptions.
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Core HR | HCM |
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2014 | 2014 |
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Payroll | HCM |
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2021 | 2021 |
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Recruiting, Applicant Tracking System | HCM |
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2012 | 2012 |
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Talent Assessment | HCM |
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2020 | 2020 |
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Video Interviewing | HCM |
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2018 | 2018 |
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Telia Company ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ServiceNow | Legacy | ServiceNow Telecommunications Service Management | OSS/BSS | ERP Services and Operations | n/a | 2021 | 2021 |
In 2021 Telia Company implemented ServiceNow Telecommunications Service Management as part of an expanded innovation partnership with ServiceNow. ServiceNow Telecommunications Service Management was deployed into Telia Company’s OSS/BSS environment to centralize incident management and service management workflows supporting customer care and operations functions.
The implementation combined ServiceNow Telecommunications Service Management with ServiceNow Telecommunications Network Performance Management to deliver modules for incident management, service management, intelligent automation, and analytics driven prioritization. Configuration emphasized automated assessment and prioritization of network alerts, workflow based customer notifications, and orchestration of remediation tasks to reduce manual handoffs between teams.
Network Operations Center alerts are integrated into the Now Platform where issues are assessed for priority and customer impact, and workflows notify affected customers and relevant care agents and operations teams. The deployment spans Telia Company’s consumer and enterprise customer operations across its markets, focusing on tighter communications between customers, care agents, and operations personnel.
Governance and process changes aligned around proactive monitoring, automated incident routing, and notification rules to identify and notify customers impacted by network initiated incidents. Telia reported that the combined use of the Now Platform and network performance management enables faster issue resolution through data and analytics and drives efficiencies across incident management and service management capabilities.
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OSS/BSS | ERP Services and Operations |
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2021 | 2021 |
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OSS/BSS | ERP Services and Operations |
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2013 | 2014 |
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Telia Company Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Telia Company Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Web Content Management | Content Management |
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2020 | 2020 |
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Telia Company eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2020 | 2021 |
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Telia Company SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Supply Chain Management | SCM |
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2020 | 2021 |
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Telia Company CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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CRM | CRM |
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2003 | 2003 |
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CRM | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Telia Company ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2020 | 2020 |
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IT Service Management | ITSM |
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2018 | 2018 |
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IT Service Management | ITSM |
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2016 | 2016 |
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Remote Monitoring and Management | ITSM |
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2020 | 2020 |
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Telia Company PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Project Portfolio Management | PPM |
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2016 | 2016 |
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Telia Company PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2018 | 2018 |
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Telia Company IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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SD-WAN | IaaS |
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2018 | 2018 |
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Telia Company Professional Services
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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PEO (Professional Employer Organization) | Professional Services |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Telia Company
| First Name | Last Name | Title | Function | Department | Phone | |
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VP, Head of Finance Group IT | VP | Finance | |
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Director of IT Architecture & Governance | Director | IT | |
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Head of IT Service Development | Director | IT | |
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Head of Operational Procurement | Director | Procurement | |
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CFO Group Technology Finance PPMO and IT support | CXO | IT | |
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Head of Finance Services, Enterprise Services | Director | Finance | |
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Vice President Procurement Eurasia | VP | Procurement | |
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VP, Head of Infrastructure Group Procurement | VP | Procurement | |
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Head of Corporate Finance and Treasury Control | Director | Finance | |
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Business Controller | Director | Operations | |
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Group Head of Talent Acquisition | Director | HR | |
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Group Executive Recruitment Manager | Manager | HR | |
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Talent Acquisition Partner | Manager | HR | |
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Talent Acquisition Partner @ Common Products & Services (CPS) | Manager | HR | |
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Salesforce Administrator | Manager | Marketing | |
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Salesforce Administrator | Manager | Marketing | |
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Lead Salesforce Administrator | Manager | Marketing | |
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Salesforce-administrator | Manager | Marketing | |
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Apps Being Evaluated by Telia Company Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Telia Company IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Telia Company digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Telia Company Technographics
Telia Company is a Communications organization based in Sweden,
with around 20800 employees and annual revenues of $9.30 billion.
Telia Company operates a diverse technology stack with applications such as
SAP S/4 HANA Finance, Benify Benefits and ServiceNow Telecommunications Service Management,
covering areas like ERP Financial, Benefits Administration and OSS/BSS.
Telia Company has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP, Benify and ServiceNow.
Telia Company recently adopted applications including
SAP S/4 HANA in 2021, SD Worx Payroll in 2021 and ServiceNow Telecommunications Service Management in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Telia Company’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Telia Company’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Telia Company technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.