Templeton Asset Management
17/F The Charter Hse 8 Connaught Rd Central District,
Hong Kong, n/a,
Hong Kong
Hong Kong, n/a,
Hong Kong
852-28202400
Banking and Financial Services
Templeton Asset Management Technographics
Templeton Asset Management Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Templeton Asset Management and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 100 Templeton Asset Management employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Templeton Asset Management has purchased the following applications: Brightcove for Audio Video and Web Conferencing in 2014, Genesys Cloud CX for Call Center in 2022, Microsoft Azure Monitor for Application Performance Management in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Templeton Asset Management is running and its propensity to invest more and deepen its relationship with Brightcove , Zoom Video Communications , Cisco Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Templeton Asset Management revenues, which have grown to $10.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Templeton Asset Management intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Templeton Asset Management Tech Stack and Enterprise Applications
Templeton Asset Management Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Brightcove | Legacy | Brightcove | Audio Video and Web Conferencing | Collaboration | n/a | 2014 | 2014 |
In 2014, Templeton Asset Management deployed Brightcove on its public website in Hong Kong. Brightcove functions as the company's Audio Video and Web Conferencing solution for hosting and delivering on-site video content, providing embedded HTML5 players and adaptive streaming to browsers and mobile devices. The implementation centers on web delivery rather than internal conferencing, integrating video playback directly into marketing and client facing pages.
Platform capabilities are used for content ingestion, metadata cataloging and player configuration, with Brightcove managing encoding, delivery and player customization workflows. Operational ownership sits with marketing and corporate communications teams, who operate centralized staging, role based publishing approvals and scheduled content rollouts through the website CMS embedding layer. The deployment emphasizes web player instrumentation and content governance to support consistent playback and publishing control for the Hong Kong site.
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Audio Video and Web Conferencing | Collaboration |
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2021 | 2021 |
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Collaboration | Collaboration |
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2019 | 2019 |
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Templeton Asset Management CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Genesys | Legacy | Genesys Cloud CX | Call Center | CRM | n/a | 2022 | 2022 |
In 2022, Templeton Asset Management deployed Genesys Cloud CX as its Call Center solution. Genesys Cloud CX is integrated into the company website at https://www.franklintempleton.com.sg/ to manage investor and client inbound contacts, supporting the firm’s Hong Kong operations and its workforce of approximately 100 employees.
The Genesys Cloud CX implementation configures core Call Center capabilities including omnichannel routing, interactive voice response, automatic call distribution, and an agent desktop for handling voice and web chat. Configuration emphasis includes real time reporting and contact analytics to support queue management and skill based routing as part of standard Call Center operational workflows.
Genesys Cloud CX is embedded into the public website to surface web chat widgets and click to call flows, routing sessions into the contact center environment for live agent handling. No additional named backend system integrations are reported, so integration scope remains focused on customer facing channels and the contact handling layer implemented through the website.
Operational ownership is aligned with customer service and investor relations teams, with centralized administration and role based access controls configured inside Genesys Cloud CX. The rollout standardized inbound client contact handling on the website and restructured contact handling workflows to leverage omnichannel queues and agent routing within the Call Center platform.
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Customer Experience | CRM |
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2015 | 2015 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Tag Management | CRM |
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2014 | 2014 |
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Templeton Asset Management ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Azure Monitor | Application Performance Management | ITSM | n/a | 2021 | 2021 |
In 2021, Templeton Asset Management deployed Microsoft Azure Monitor to instrument their public website. Templeton Asset Management implemented Microsoft Azure Monitor as its Application Performance Management solution to centralize website telemetry and observability for web operations and infrastructure teams.
Deployment emphasized telemetry collection, log analytics, metric streams, and alerting configuration, with dashboards provisioned for operational monitoring and incident triage. Microsoft Azure Monitor was configured to capture HTTP request metrics, application and server logs, synthetic availability checks, and alert rules routed to IT and digital operations stakeholders. The implementation was scoped to the corporate website and hosted Azure resources, and governance included documented alert thresholds, escalation paths, and role based access to dashboards and logs to support ongoing troubleshooting and performance analysis.
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Templeton Asset Management TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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Templeton Asset Management IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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Templeton Asset Management CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at Templeton Asset Management
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Templeton Asset Management Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Templeton Asset Management IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Templeton Asset Management digital transformation priorities and AI adoption trends.
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FAQ - APPS RUN THE WORLD Templeton Asset Management Technographics
Templeton Asset Management is a Banking and Financial Services organization based in Hong Kong,
with around 100 employees and annual revenues of $10.0 million.
Templeton Asset Management operates a diverse technology stack with applications such as
Brightcove, Genesys Cloud CX and Microsoft Azure Monitor,
covering areas like Audio Video and Web Conferencing, Call Center and Application Performance Management.
Templeton Asset Management has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Brightcove, Genesys and Microsoft.
Templeton Asset Management recently adopted applications including
Genesys Cloud CX in 2022, Akamai CDN in 2022 and Cloudflare CDN in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Templeton Asset Management’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Templeton Asset Management’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Templeton Asset Management technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.