TerraCycle
1 TerraCycle Way,
Trenton, 8638, NJ,
United States
Trenton, 8638, NJ,
United States
1 866-846-7786
Professional Services
TerraCycle Technographics
TerraCycle Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by TerraCycle and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 600 TerraCycle employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that TerraCycle has purchased the following applications: SAP Business One for ERP Financial in 2015, Ruby Live Chat for Chatbots and Conversational AI in 2021, Microsoft Power BI for Analytics and BI in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems TerraCycle is running and its propensity to invest more and deepen its relationship with SAP , Ruby , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing TerraCycle revenues, which have grown to $70.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for TerraCycle intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
TerraCycle Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP Business One | ERP Financial | ERP Financial Management | n/a | 2015 | 2016 |
In 2015, TerraCycle implemented SAP Business One as an ERP Financial solution to centralize core accounting and transactional finance functions. TerraCycle is a United States based professional services firm with approximately 600 employees and a finance organization that drove the SAP Business One deployment decision.
The SAP Business One implementation emphasized general ledger configuration, including chart of accounts design, journal processing and financial close workflows. The deployment also incorporated ERP Financial capabilities commonly required for mid market finance operations such as accounts payable, accounts receivable, cash management and financial reporting, with configuration focused on transaction processing, period close orchestration and audit trail preservation.
Operational scope concentrated on corporate finance and accounting teams across the United States, with governance established for user access, segregation of duties, audit logging and change control for financial configuration. Recruitment and role descriptions for the program reflected working knowledge of general ledger software, SAP Business One a plus, indicating in‑house skills alignment for system administration and ongoing support.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Ruby | Legacy | Ruby Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021, TerraCycle implemented Ruby Live Chat on their website, deploying the solution as part of their Chatbots and Conversational AI stack. Ruby Live Chat was embedded as a cloud-hosted site widget to provide real-time messaging, visitor routing to available agents, session transcripts, and templated response capabilities that align with standard conversational support workflows.
The implementation supported customer support and consumer engagement functions, consolidating web inquiries into the Ruby Live Chat application for service teams. Governance emphasized scripted response libraries, shift-based agent coverage, and transcript retention for follow-up, positioning Ruby Live Chat as the primary conversational interface on TerraCycle’s public site.
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Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Power BI | Analytics and BI | Analytics and BI | n/a | 2020 | 2020 |
In 2020, TerraCycle implemented Microsoft Power BI as its Analytics and BI platform. The rollout centralized reporting for global marketing operations and sales support, positioning Microsoft Power BI as the primary analytics layer for campaign performance, program demographics, and consumer behavior analysis used by account managers, clients, and TerraCycle team leadership.
The Microsoft Power BI implementation focused on standardized interactive dashboards, data modeling and transformation, and scheduled refreshes to support campaign KPI monitoring. Functional capabilities emphasized campaign performance reporting, audience segmentation analysis, attribution views for paid and organic media, and ad hoc exploration for marketing and sales analysts.
Integrations were explicitly built to consolidate campaign and customer data, with PostgreSQL serving as a primary data store and HubSpot CRM providing marketing and engagement source data for unified reporting. These integrations enabled single-pane views across B2C and B2B program data, aligning campaign setups, paid media results, and customer engagement series into consistent datasets in Microsoft Power BI.
Governance centered on establishing common KPIs and reporting cadence for marketing operations, with role based access to dashboards and a cadence of reports for account management and leadership review. The implementation supported process alignment between the marketing team and CRM operations, enabling analysts to operationalize insights and recommendations for campaign optimization.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2013 | 2013 |
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Collaboration | Collaboration |
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2012 | 2012 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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CRM | CRM |
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2020 | 2020 |
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CRM | CRM |
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2020 | 2020 |
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Customer Experience | CRM |
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2017 | 2017 |
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Customer Support | CRM |
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2014 | 2014 |
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Customer Support | CRM |
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2012 | 2012 |
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Customer Support | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2017 | 2017 |
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PR and Media Communication | CRM |
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2020 | 2020 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2012 | 2012 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Apps Development | PaaS |
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2021 | 2021 |
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Transactional Email | PaaS |
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2016 | 2016 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at TerraCycle
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by TerraCycle Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from TerraCycle IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the TerraCycle digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD TerraCycle Technographics
TerraCycle is a Professional Services organization based in United States,
with around 600 employees and annual revenues of $70.0 million.
TerraCycle operates a diverse technology stack with applications such as
SAP Business One, Ruby Live Chat and Microsoft Power BI,
covering areas like ERP Financial, Chatbots and Conversational AI and Analytics and BI.
TerraCycle has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP, Ruby and Microsoft.
TerraCycle recently adopted applications including
Ruby Live Chat in 2021, Salesforce Heroku in 2021 and Amazon EC2 in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of TerraCycle’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates TerraCycle’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete TerraCycle technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.