Texas Roadhouse
6040 Dutchmans Lane,
Louisville, 40205, KY,
United States
Louisville, 40205, KY,
United States
1 502-426-9984
Retail
Texas Roadhouse Technographics
Texas Roadhouse Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Texas Roadhouse and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 95000 Texas Roadhouse employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Texas Roadhouse has purchased the following applications: Microsoft Dynamics AX for ERP Financial in 2016, bswift for Benefits Administration in 2017, Fishbowl GRM for Guest Management in 2024 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Texas Roadhouse is running and its propensity to invest more and deepen its relationship with Microsoft , SAP , bswift or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Texas Roadhouse revenues, which have grown to $5.37 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Texas Roadhouse intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Texas Roadhouse Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Dynamics AX | ERP Financial | ERP Financial Management | n/a | 2016 | 2016 |
In 2016 Texas Roadhouse implemented Microsoft Dynamics AX as its ERP Financial platform to standardize core financial operations and support scalable finance processing across the enterprise. The deployment positioned Microsoft Dynamics AX to serve corporate accounting and centralized financial reporting for the restaurant group.
The implementation focused on ERP Financial modules typical for large multi-unit retail operations, including general ledger, accounts payable, accounts receivable, fixed asset accounting, cash management, and financial reporting automation. Configuration work emphasized multi-entity consolidation, period close workflows, and role-based access to support corporate and site-level finance activities.
Operational coverage targeted corporate finance, shared services, and restaurant site accounting to create a single source of financial truth for compliance and reporting. Integrations with external systems are not specified in the available context, the implementation narrative therefore centers on financial process standardization and centralized ledger orchestration within Microsoft Dynamics AX.
Avanade was selected as the implementation partner to deliver a modern and flexible platform that could scale as the company grew, leveraging Avanade experience implementing Microsoft Dynamics AX and its global presence. Avanade led configuration, testing, and a phased rollout approach, establishing governance, standardized financial processes, and training for finance teams to support ongoing operations under Microsoft Dynamics AX.
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Expense Management | ERP Financial Management |
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2000 | 2000 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| bswift | Legacy | bswift | Benefits Administration | HCM | n/a | 2017 | 2017 |
In 2017 Texas Roadhouse implemented bswift as its Benefits Administration solution. The deployment positioned bswift to manage core benefits workflows for the company, aligning benefits administration with the firmwide human resources function for the United States workforce.
The bswift implementation established category-aligned capabilities including online benefits enrollment, eligibility management, life event processing, COBRA administration, ACA reporting support, employee self-service enrollment portals, plan configuration, and administrative reporting. Configuration and automation focused on rules-based eligibility and enrollment flows, standardized benefit plan definitions, and centralized benefits data to support benefits operations.
Governance for the bswift Benefits Administration implementation concentrated on HR and benefits operations ownership, role based administrative controls, and standardized workflow processes for enrollments and changes. The deployment narrative for Texas Roadhouse emphasizes the use of bswift to centralize benefits administration and to provide operational controls and reporting needed by benefits and HR teams.
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Core HR | HCM |
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2017 | 2017 |
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Employee Self Service | HCM |
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2014 | 2014 |
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Recruiting | HCM |
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2019 | 2019 |
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Recruiting | HCM |
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2020 | 2020 |
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Recruiting, Onboarding | HCM |
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2014 | 2014 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Fishbowl Inventory | Legacy | Fishbowl GRM | Guest Management | ERP Services and Operations | n/a | 2024 | 2024 |
In 2024, Texas Roadhouse implemented Fishbowl GRM to support Guest Management across its United States restaurant network. The deployment targets CRM and marketing workflows to grow local guest databases and to drive customer acquisition and engagement across email and SMS channels. Fishbowl GRM serves as the central Guest Relationship Management application for local database segmentation, guest profile management, and campaign orchestration.
Implementation focused on Fishbowl GRM modules for guest profiling, local database management, segmentation, and multichannel campaign orchestration, with explicit use for email and SMS engagement. Operational ownership is with corporate CRM and marketing teams and covers local store level audience growth across the United States, supporting localized campaigns and acquisition efforts. Fishbowl cites a partnership that helped Texas Roadhouse grow local databases and acquire new customers, and vendor documentation describes this module usage as an explicit Fishbowl GRM implementation.
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Insurance Claims Management | ERP Services and Operations |
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2025 | 2025 |
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Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2013 | 2018 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2021 | 2021 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Web Content Management | Content Management |
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2021 | 2021 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Account Based Marketing | CRM |
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2025 | 2025 |
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Customer Experience | CRM |
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2021 | 2022 |
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Customer Loyalty | CRM |
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2021 | 2021 |
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Customer Loyalty | CRM |
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2021 | 2021 |
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Listing Management | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2022 | 2022 |
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IT Service Management | ITSM |
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2023 | 2023 |
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Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Procurement | Procurement |
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2015 | 2015 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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DDoS Protection | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Texas Roadhouse
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Texas Roadhouse Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Texas Roadhouse IT executives and key decision makers. This section highlights Texas Roadhouse's latest recorded technology evaluations, including Docebo LMS for Learning and Development on 2025-06-06 and ADP Payroll for Payroll on 2025-02-05. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Texas Roadhouse digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Texas Roadhouse Technographics
Texas Roadhouse is a Retail organization based in United States,
with around 95000 employees and annual revenues of $5.37 billion.
Texas Roadhouse operates a diverse technology stack with applications such as
Microsoft Dynamics AX, bswift and Fishbowl GRM,
covering areas like ERP Financial, Benefits Administration and Guest Management.
Texas Roadhouse has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Microsoft, bswift and Fishbowl Inventory.
Texas Roadhouse recently adopted applications including
Riskonnect Claims Administration in 2025, Iterable Platform in 2025 and Fishbowl GRM in 2024,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Texas Roadhouse’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Texas Roadhouse’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Texas Roadhouse technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.