Baltimore, 21231, MD,
United States
The ACI Group Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by The ACI Group and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 150 The ACI Group employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that The ACI Group has purchased the following applications: Oracle NetSuite ERP for ERP Financial in 2015, Bullhorn Applicant Tracking System and CRM for Applicant Tracking System, Candidate Relationship Management in 2020, Salesken for Chatbots and Conversational AI in 2024 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems The ACI Group is running and its propensity to invest more and deepen its relationship with Oracle , Bullhorn , Salesken or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing The ACI Group revenues, which have grown to $15.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for The ACI Group intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle NetSuite ERP | ERP Financial | ERP Financial Management | n/a | 2015 | 2015 |
|
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Bullhorn | Legacy | Bullhorn Applicant Tracking System and CRM | Applicant Tracking System, Candidate Relationship Management | HCM | n/a | 2020 | 2020 |
|
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesken | Legacy | Salesken | Chatbots and Conversational AI | AI-Powered Application | n/a | 2024 | 2024 |
In 2024, The ACI Group deployed Salesken as a Chatbots and Conversational AI solution for its health-insurance sales organization in the United States. The engagement concentrated on embedding a real-time AI sales assistant into live selling workflows, providing in-call prompts and lead-qualification scoring to guide representatives during conversations. Implementation scope covered the insurance sales function across the US, aiming to add conversation intelligence capabilities and automated post-call summaries into existing call handling processes. The ACI Group Salesken Chatbots and Conversational AI deployment emphasized agent-facing guidance and structured conversation outputs to improve lead handling and qualification consistency.
Configuration centered on Real-Time Sales Assistant capabilities and Conversation Intelligence modules, delivering dynamic in-call prompts, lead-qualification scoring, and automated post-call summaries. Technical design focused on real-time audio analysis and transcription driven workflows that produce qualification signals and summarized conversation artifacts for sales workflow consumption. Governance activities included updating sales workflows, training sellers on prompt-driven interactions, and calibrating qualification criteria as part of the rollout across US sales teams. Salesken case materials reported improvements in conversion and lead-quality metrics following the deployment.
|
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Audio Video and Web Conferencing | Collaboration |
|
2018 | 2018 |
|
|
|
|
|
Audio Video and Web Conferencing | Collaboration |
|
2018 | 2018 |
|
|
|
|
|
Collaboration | Collaboration |
|
2020 | 2020 |
|
EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Financial Consolidation and Close | EPM |
|
2023 | 2023 |
|
IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2021 | 2021 |
|
CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Secure Email Gateways (SEGs) | CyberSecurity |
|
2016 | 2016 |
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