London, SW18 4LS,
United Kingdom
The Back-Up Trust Technographics
The Back-Up Trust Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by The Back-Up Trust and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 36 The Back-Up Trust employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that The Back-Up Trust has purchased the following applications: Landbot for Chatbots and Conversational AI in 2020, Microsoft 365 for Collaboration in 2017, WooCommerce for eCommerce in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems The Back-Up Trust is running and its propensity to invest more and deepen its relationship with Hello Umi , Microsoft , Automattic or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing The Back-Up Trust revenues, which have grown to $25.3 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for The Back-Up Trust intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
The Back-Up Trust Tech Stack and Enterprise Applications
The Back-Up Trust AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Hello Umi | Legacy | Landbot | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 |
In 2020, The Back-Up Trust implemented Landbot on its website. The Back-Up Trust implemented Landbot, a Chatbots and Conversational AI application, to provide a web based conversational layer for client engagement and self service.
Landbot was configured with guided conversational flows and conditional logic to triage visitors, deliver FAQ responses, and capture structured intake data through form interactions. Configuration emphasized conversational routing and escalation pathways that hand off complex queries to human support, using the Landbot builder to author flows and set trigger conditions based on visitor behavior.
Operational coverage focused on the customer facing website and client support touchpoints, positioning Landbot as the primary self service entry point for visitors seeking guidance. Governance and ongoing maintenance were organized around an internal content owner responsible for flow updates and conversational analytics driven iteration, aligned with standard Chatbots and Conversational AI operational practices.
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The Back-Up Trust Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2017 | 2017 |
In 2017, The Back-Up Trust implemented Microsoft 365. Microsoft 365 is used as their Collaboration platform and references to Microsoft 365 appear on their website. The Back-Up Trust Microsoft 365 Collaboration deployment supports staff productivity and communication across the charity.
The deployment is implemented as a cloud SaaS tenant with centralized administration, user account provisioning, mailbox and document management capabilities. Functional modules commonly enabled in this Collaboration implementation include Exchange for email, SharePoint for document and intranet content, Teams for collaboration and meetings, OneDrive for personal file storage and the Office desktop and web apps for content creation. Governance for the Microsoft 365 Collaboration environment is described in terms of centralized tenant administration, user licensing and security policy controls to manage access and information handling across the organization.
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The Back-Up Trust eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Automattic | Legacy | WooCommerce | eCommerce | eCommerce | n/a | 2022 | 2022 |
In 2022, The Back-Up Trust implemented WooCommerce from vendor Automattic on its public website. The Back-Up Trust implemented WooCommerce to provide eCommerce capabilities for product listings, online transactions and customer checkout on its site. The deployment is web-hosted as part of the site's content management architecture and is sized for a 36-employee professional services organization.
Configuration focused on catalog management, checkout workflows, order management, payment handling, tax and shipping configuration and administrative user roles, reflecting standard eCommerce functional modules. Operational scope centers on customer-facing commerce, order processing and reporting, with responsibility distributed across marketing, operations and finance teams. Governance and process adjustments emphasize content-managed product updates, role-based admin access and transaction recordkeeping in the site's backend.
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The Back-Up Trust CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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CRM | CRM |
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2021 | 2021 |
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Customer Experience | CRM |
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2019 | 2019 |
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Donor and Fundraising Management | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2018 | 2018 |
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IT Decision Makers and Key Stakeholders at The Back-Up Trust
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by The Back-Up Trust Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||