The Chiltern Railway
Marylebone Railway Station, 12 Melcombe Pl,
London, NW1 6JJ,
United Kingdom
London, NW1 6JJ,
United Kingdom
44 34 5600-5165
Transportation
The Chiltern Railway Technographics
The Chiltern Railway Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by The Chiltern Railway and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 862 The Chiltern Railway employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that The Chiltern Railway has purchased the following applications: Amazon QuickSight for Analytics and BI in 2021, Microsoft 365 for Collaboration in 2016, Hotjar for Customer Experience in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems The Chiltern Railway is running and its propensity to invest more and deepen its relationship with Amazon Web Services (AWS) , Infor , Tableau Software or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing The Chiltern Railway revenues, which have grown to $250.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for The Chiltern Railway intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
The Chiltern Railway Tech Stack and Enterprise Applications
The Chiltern Railway Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Amazon Web Services (AWS) | Legacy | Amazon QuickSight | Analytics and BI | Analytics and BI | n/a | 2021 | 2021 |
In 2021, Chiltern Railways implemented Amazon QuickSight on Amazon Web Services as part of its Data Ecosystem Project. Amazon QuickSight was adopted under the Analytics and BI category to deliver interactive dashboards, automated analyses, and econometrics support for managers and the marketing team, positioning Chiltern Railways Amazon QuickSight Analytics and BI to support reporting and marketing analytics workflows.
The implementation focused on dashboard-driven data visualization, automation of routine analyses, and delivery of cross-cutting insights from multiple datasets. Amazon QuickSight was used alongside Birst and Tableau for visualization, and it was integrated with the data warehouse built during the Data Ecosystem Project, with the warehouse hosted on AWS as the centralized data source. Operational coverage included managers across business areas and the marketing function, and the program emphasized process improvements around data and upskilling through analyst-led training. The effort explicitly supported and shaped delivery of the Data Ecosystem Project and resolved data quality and access issues by automating analyses so colleagues could make more rapid decisions.
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Analytics and BI | Analytics and BI |
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2021 | 2021 |
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Analytics and BI | Analytics and BI |
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2021 | 2021 |
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The Chiltern Railway Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2016 | 2016 |
In 2016 The Chiltern Railway implemented Microsoft 365 as its primary Collaboration platform. The deployment targeted corporate and operational teams across the United Kingdom for the 862 employee transportation operator, aligning email, document management, and real-time communication under a single cloud suite. Microsoft 365 is referenced in The Chiltern Railway's public website source, indicating the service is surfaced in web assets or telemetry.
The implementation leveraged standard Microsoft 365 modules such as Exchange Online for messaging, SharePoint Online for intranet and document libraries, and Microsoft Teams for synchronous collaboration and meetings, reflecting typical Collaboration category capabilities. Directory and identity were consolidated with cloud directory services to manage access and authentication, and governance practices were applied to control external sharing, mailbox policies, and content retention. Operational ownership and rollout details were managed by internal IT across corporate and customer facing business functions including operations, customer service, and commercial teams.
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The Chiltern Railway CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Contentsquare | Legacy | Hotjar | Customer Experience | CRM | n/a | 2022 | 2022 |
In 2022, The Chiltern Railway implemented Hotjar on its public website to add Customer Experience instrumentation and improve digital behavior visibility. The Chiltern Railway deployed the Hotjar JavaScript snippet across customer facing pages, using site tagging and consent controls to manage data capture, and configured Hotjar to collect session replays, heatmaps and on site feedback aligned with Customer Experience objectives. Hotjar is used to support digital product and marketing functions, providing qualitative user behavior signals that inform UX and content decisions. Governance for the rollout emphasized phased configuration, stakeholder review from product and customer service teams, and privacy controls to align data capture with consent requirements.
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Support | CRM |
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2022 | 2022 |
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Customer Support | CRM |
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2022 | 2022 |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Marketing Analytics | CRM |
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2022 | 2022 |
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Tag Management | CRM |
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2022 | 2022 |
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The Chiltern Railway ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2017 | 2017 |
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The Chiltern Railway PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2017 | 2017 |
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The Chiltern Railway IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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The Chiltern Railway CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2022 | 2022 |
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IT Decision Makers and Key Stakeholders at The Chiltern Railway
| First Name | Last Name | Title | Function | Department | Phone | |
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Senior CRM Data Strategy Manager | Manager | IT | |
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Head Of Customer Experience | Director | Customer Service | |
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Head of Customer Experience North | Director | Customer Service | |
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Commercial and Customer Strategy Director | Director | Customer Service | |
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Customer Experience Insight Manager | Manager | Customer Service | |
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Apps Being Evaluated by The Chiltern Railway Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from The Chiltern Railway IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the The Chiltern Railway digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD The Chiltern Railway Technographics
The Chiltern Railway is a Transportation organization based in United Kingdom,
with around 862 employees and annual revenues of $250.0 million.
The Chiltern Railway operates a diverse technology stack with applications such as
Amazon QuickSight, Microsoft 365 and Hotjar,
covering areas like Analytics and BI, Collaboration and Customer Experience.
The Chiltern Railway has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Amazon Web Services (AWS), Microsoft and Contentsquare.
The Chiltern Railway recently adopted applications including
Hotjar in 2022, Zendesk Service in 2022 and Zendesk Support Ticketing System in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of The Chiltern Railway’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates The Chiltern Railway’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete The Chiltern Railway technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.