The Connection Contact Center
11351 Rupp Dr,
Burnsville, 55337, MN,
United States
Burnsville, 55337, MN,
United States
1 952-948-5488
Professional Services
The Connection Contact Center Technographics
The Connection Contact Center Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by The Connection Contact Center and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 700 The Connection Contact Center employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that The Connection Contact Center has purchased the following applications: ADP Workforce Now for Core HR in 2004, Zendesk Chat for Chatbots and Conversational AI in 2017, Hubspot CRM for CRM in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems The Connection Contact Center is running and its propensity to invest more and deepen its relationship with ADP , Moodle , Oracle or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing The Connection Contact Center revenues, which have grown to $50.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for The Connection Contact Center intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
The Connection Contact Center Tech Stack and Enterprise Applications
The Connection Contact Center HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ADP | Legacy | ADP Workforce Now | Core HR | HCM | n/a | 2004 | 2018 |
In 2004, The Connection Contact Center implemented ADP Workforce Now. The deployment leveraged ADP Workforce Now in the Core HR category to centralize benefits administration, HRIS reporting, compensation planning, and workers compensation case management across corporate and distributed call center operations.
The implementation focused on benefits administration and open enrollment workflows, including online benefit communication for employees working from home, ongoing benefit renewal management, and accuracy controls for benefit billings and status changes. ADP Workforce Now was used to manage HRIS data integrity and to generate custom reports that supported compensation analysis and development of compensation plans for both corporate staff and call center employees.
Operational coverage included the corporate office and five call center locations nationwide, with processes extended to remote employees and a licensing program for insurance agents across all 50 states. The HR team served as the key resource for 401k audits and carrier changes, coordinated healthcare licensing workflows across jurisdictions, and maintained employee communications and handbook updates for corporate and call center populations.
Governance and operational ownership were formalized through centralized HR administration, with supervision of an HR Administrator and Receptionist and hands on management of workers compensation cases. The program explicitly managed workers compensation to reduce the MOD rating, and established controlled workflows for benefits, licensing, and HRIS reporting within ADP Workforce Now.
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Learning and Development | HCM |
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2018 | 2018 |
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Payroll | HCM |
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2013 | 2018 |
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Recruiting, Applicant Tracking System | HCM |
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2014 | 2014 |
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The Connection Contact Center AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2017 | 2017 |
In 2017, The Connection Contact Center deployed Zendesk Chat on its website. The Connection Contact Center implemented Zendesk Chat as a Chatbots and Conversational AI solution to support web-based live chat and conversational engagement, targeting customer service and inbound sales inquiry handling.
The deployment uses the Zendesk Chat web widget embedded across the public site, providing real-time agent console access, proactive messaging, canned responses, visitor context and chat routing to contact center agents. Configuration emphasized agent workflows, scripted responses and session transfer procedures to align chat handling with existing contact center operations, with governance focused on standardized chat handling procedures and agent training during rollout.
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Chatbots and Conversational AI | AI-Powered Application |
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2019 | 2019 |
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The Connection Contact Center CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| HubSpot | Legacy | Hubspot CRM | CRM | CRM | n/a | 2018 | 2018 |
In 2018, The Connection Contact Center implemented Hubspot CRM, adopting the CRM to manage inbound web leads and customer contacts captured through its website. The implementation established Hubspot CRM as the primary system of record for contact profiles and engagement tracking across digital touchpoints.
Configuration centered on web form capture and tracking, contact record enrichment, lead routing rules, and deal pipeline stages, reflecting standard CRM functional modules such as contact management, sales pipeline management, and marketing lists. Hubspot CRM was instrumented on the public website so form submissions and session data flow directly into contact records for timely qualification.
Operational coverage included sales, marketing, and contact center agents, providing a unified view of customer interactions to support outreach and case handling. The deployment used Hubspot CRM as a cloud SaaS application embedded via website scripts and form actions, enabling captured leads to appear in shared pipelines and lists used by front line teams.
Governance emphasized centralized contact data management and routing processes, with process changes to align web capture to lead assignment and pipeline stages. Rollout activities focused on embedding web-driven workflows into daily operations, and on establishing ownership for list segmentation, pipeline hygiene, and contact lifecycle management.
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Customer Experience | CRM |
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2019 | 2019 |
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Customer Support | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2021 | 2021 |
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The Connection Contact Center IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at The Connection Contact Center
| First Name | Last Name | Title | Function | Department | Phone | |
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Vice President of Human Resources | VP | HR | |
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Project Manager/Human Resources Manager | Manager | HR | |
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HR Administrator | Manager | HR | |
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Human Resources Assistant | Manager | HR | |
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Apps Being Evaluated by The Connection Contact Center Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from The Connection Contact Center IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the The Connection Contact Center digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD The Connection Contact Center Technographics
The Connection Contact Center is a Professional Services organization based in United States,
with around 700 employees and annual revenues of $50.0 million.
The Connection Contact Center operates a diverse technology stack with applications such as
ADP Workforce Now, Zendesk Chat and Hubspot CRM,
covering areas like Core HR, Chatbots and Conversational AI and CRM.
The Connection Contact Center has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as ADP, Zendesk and HubSpot.
The Connection Contact Center recently adopted applications including
Hubspot Marketing Automation in 2021, Zendesk Service in 2020 and Hubspot Live Chat in 2019,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of The Connection Contact Center’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates The Connection Contact Center’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete The Connection Contact Center technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.