Deer Park, 60010-9735, IL,
United States
The Emerson Group Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by The Emerson Group and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 20 The Emerson Group employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that The Emerson Group has purchased the following applications: Microsoft 365 for Collaboration in 2015, Astute DMS for Automotive Dealership CRM in 2020, Pathwire Mailgun for Transactional Email in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems The Emerson Group is running and its propensity to invest more and deepen its relationship with Microsoft , GoDaddy , Salesforce or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing The Emerson Group revenues, which have grown to $2.6 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for The Emerson Group intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2015 | 2015 |
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Collaboration | Collaboration |
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2022 | 2022 |
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Collaboration | Collaboration |
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2022 | 2022 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Astute | Legacy | Astute DMS | Automotive Dealership CRM | CRM | n/a | 2020 | 2020 |
In 2020, The Emerson Group selected Astute DMS while public communications associated the engagement with Astute's enterprise customer experience / service CRM, Astute Agent. The announcement frames the effort as a program to centralize consumer-facing contact center and customer service operations in the United States. The Emerson Group Astute DMS enterprise customer experience / service CRM relationship targeted customer service and contact center functions, with the implementation narrative emphasizing CXM capabilities rather than explicit DMS module usage. Module-level adoption within Astute DMS was not detailed in public materials and is not assumed.
The public statement explicitly references adding SMS and knowledge-management integrations and improving agent efficiency and analytics, signaling a configuration focus on multichannel customer engagement, knowledge management, and agent workflow instrumentation. Operational scope was defined as U.S.-based consumer-facing service operations, with governance and rollout oriented toward centralizing contact center processes and surfacing analytics for agent performance and service visibility. Because the announcement references Astute Agent as the enterprise customer experience / service CRM, no additional DMS-specific modules or integrations are inferred.
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Customer Support | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2023 | 2023 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Sinch | Legacy | Pathwire Mailgun | Transactional Email | PaaS | n/a | 2022 | 2022 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2019 | 2019 |
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