AI Buyer Insights:

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Michelin, an e2open customer evaluated Oracle Transportation Management

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Michelin, an e2open customer evaluated Oracle Transportation Management

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

The ERP Group Tech Stack and Enterprise Applications

The ERP Group AI-Powered Application
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Tawk.to Legacy Tawk.to Chatbots and Conversational AI AI-Powered Application n/a 2020 2020
In 2020 The ERP Group deployed Tawk.to as a Chatbots and Conversational AI solution on its public website. The ERP Group implemented Tawk.to to provide a lightweight conversational interface that addresses customer inquiries and basic lead capture needs for a 20-employee Canadian manufacturing business. The deployment centered on the Tawk.to web widget embedded across the corporate site, configured for live chat, canned responses, offline messaging, and visitor monitoring, with administrative access provisioned for core customer service and sales staff. This implementation ties The ERP Group, Tawk.to, Chatbots and Conversational AI, and customer service and sales functions together, and governance was implemented as role-based agent accounts and simple workflow ownership to ensure inbound web conversations are handled by assigned team members.
The ERP Group Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Google Legacy Google Workspace (Formerly Google G-Suite) Collaboration Collaboration n/a 2013 2013
In 2013 The ERP Group adopted Google Workspace (Formerly Google G-Suite) to provide enterprise email, document collaboration, and meeting tools. The ERP Group is a Canada based manufacturing firm with approximately 20 employees and is using Google Workspace (Formerly Google G-Suite) on their website, indicating a company wide deployment aligned with the Collaboration apps category for core productivity functions. Deployment emphasizes standard Google Workspace modules, including Gmail for corporate email, Google Drive for cloud storage and shared drives, Google Docs and Sheets for collaborative authoring, Google Calendar for scheduling, and Google Meet for video conferencing. Administration relies on Google Workspace administration capabilities for domain management, account provisioning, access controls and shared drive governance to manage users and permissions across the small organizational footprint, supporting business functions such as communications, document management and scheduling in a manufacturing context.
The ERP Group eCommerce
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Oracle Legacy Oracle NetSuite SuiteCommerce eCommerce eCommerce n/a 2013 2013
In 2013 The ERP Group implemented Oracle NetSuite SuiteCommerce as the primary customer-facing storefront for its website, establishing a cloud-hosted eCommerce presence to capture online orders and present product catalog and pricing. The Oracle NetSuite SuiteCommerce deployment is serving a 20-person Canadian manufacturing firm, providing catalog management, shopping cart and checkout workflows, customer account handling, and order capture aligned with standard eCommerce functional patterns. The implementation was configured inside the companys NetSuite environment so product, pricing and customer master data are managed centrally and surface in the SuiteCommerce storefront, enabling synchronized item availability and order records. Operational responsibility is centralized to a small internal team, with sales and operations using the SuiteCommerce storefront for order intake and NetSuite-based order management, and content and catalog updates governed through NetSuite administrative workflows.
The ERP Group CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
CRM CRM 2020 2020
Marketing Analytics CRM 2014 2014
The ERP Group IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Content Delivery Network IaaS 2021 2021

IT Decision Makers and Key Stakeholders at The ERP Group

First Name Last Name Title Function Department Email Phone
Purchasing Manager Manager Procurement
President CXO Finance
Regional Business Manager, Maritimes Manager Finance

Apps Being Evaluated by The ERP Group Executives

APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from The ERP Group IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the The ERP Group digital transformation priorities and AI adoption trends.
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD The ERP Group Technographics
The ERP Group is a Manufacturing organization based in Canada, with around 20 employees and annual revenues of $2.0 million.
The ERP Group operates a diverse technology stack with applications such as Tawk.to, Google Workspace (Formerly Google G-Suite) and Oracle NetSuite SuiteCommerce, covering areas like Chatbots and Conversational AI, Collaboration and eCommerce.
The ERP Group has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Tawk.to, Google and Oracle.
The ERP Group recently adopted applications including Cloudflare CDN in 2021, Tawk.to in 2020 and Oracle NetSuite CRM in 2020, highlighting its ongoing modernization strategy.
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Our research team continuously updates The ERP Group’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.
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