Laval, H7T 2H6, QC,
Canada
The ERP Group Technographics
The ERP Group Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by The ERP Group and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 20 The ERP Group employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that The ERP Group has purchased the following applications: Tawk.to for Chatbots and Conversational AI in 2020, Google Workspace (Formerly Google G-Suite) for Collaboration in 2013, Oracle NetSuite SuiteCommerce for eCommerce in 2013 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems The ERP Group is running and its propensity to invest more and deepen its relationship with Tawk.to , Google , Oracle or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing The ERP Group revenues, which have grown to $2.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for The ERP Group intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
The ERP Group Tech Stack and Enterprise Applications
The ERP Group AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Tawk.to | Legacy | Tawk.to | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 |
In 2020 The ERP Group deployed Tawk.to as a Chatbots and Conversational AI solution on its public website. The ERP Group implemented Tawk.to to provide a lightweight conversational interface that addresses customer inquiries and basic lead capture needs for a 20-employee Canadian manufacturing business.
The deployment centered on the Tawk.to web widget embedded across the corporate site, configured for live chat, canned responses, offline messaging, and visitor monitoring, with administrative access provisioned for core customer service and sales staff. This implementation ties The ERP Group, Tawk.to, Chatbots and Conversational AI, and customer service and sales functions together, and governance was implemented as role-based agent accounts and simple workflow ownership to ensure inbound web conversations are handled by assigned team members.
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The ERP Group Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2013 | 2013 |
In 2013 The ERP Group adopted Google Workspace (Formerly Google G-Suite) to provide enterprise email, document collaboration, and meeting tools. The ERP Group is a Canada based manufacturing firm with approximately 20 employees and is using Google Workspace (Formerly Google G-Suite) on their website, indicating a company wide deployment aligned with the Collaboration apps category for core productivity functions.
Deployment emphasizes standard Google Workspace modules, including Gmail for corporate email, Google Drive for cloud storage and shared drives, Google Docs and Sheets for collaborative authoring, Google Calendar for scheduling, and Google Meet for video conferencing. Administration relies on Google Workspace administration capabilities for domain management, account provisioning, access controls and shared drive governance to manage users and permissions across the small organizational footprint, supporting business functions such as communications, document management and scheduling in a manufacturing context.
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The ERP Group eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle NetSuite SuiteCommerce | eCommerce | eCommerce | n/a | 2013 | 2013 |
In 2013 The ERP Group implemented Oracle NetSuite SuiteCommerce as the primary customer-facing storefront for its website, establishing a cloud-hosted eCommerce presence to capture online orders and present product catalog and pricing. The Oracle NetSuite SuiteCommerce deployment is serving a 20-person Canadian manufacturing firm, providing catalog management, shopping cart and checkout workflows, customer account handling, and order capture aligned with standard eCommerce functional patterns.
The implementation was configured inside the companys NetSuite environment so product, pricing and customer master data are managed centrally and surface in the SuiteCommerce storefront, enabling synchronized item availability and order records. Operational responsibility is centralized to a small internal team, with sales and operations using the SuiteCommerce storefront for order intake and NetSuite-based order management, and content and catalog updates governed through NetSuite administrative workflows.
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The ERP Group CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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CRM | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2014 | 2014 |
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The ERP Group IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Content Delivery Network | IaaS |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at The ERP Group
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| Purchasing Manager | Manager | Procurement | ||||
| President | CXO | Finance | ||||
| Regional Business Manager, Maritimes | Manager | Finance |
Apps Being Evaluated by The ERP Group Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||