The Fragrance Shop Limited
80 Mosley Rd, Trafford Park, Stretford,
Manchester, M17 1LE,
United Kingdom
Manchester, M17 1LE,
United Kingdom
44 16 1848-7111
Retail
The Fragrance Shop Limited Technographics
The Fragrance Shop Limited Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by The Fragrance Shop Limited and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1200 The Fragrance Shop Limited employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that The Fragrance Shop Limited has purchased the following applications: Microsoft Dynamics AX for ERP Financial in 2014, RITEQ Workforce Manager for Workforce Management in 2019, Epos Now for Point Of Sale in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems The Fragrance Shop Limited is running and its propensity to invest more and deepen its relationship with Microsoft , Klarna , Apple or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing The Fragrance Shop Limited revenues, which have grown to $200.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for The Fragrance Shop Limited intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
The Fragrance Shop Limited Tech Stack and Enterprise Applications
The Fragrance Shop Limited ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Dynamics AX | ERP Financial | ERP | n/a | 2014 | 2014 |
In 2014 The Fragrance Shop Limited implemented Microsoft Dynamics AX 2012 R3 for Retail as its ERP Financial system. The deployment targeted Retail Headquarters and point of sale operations across more than 135 UK stores and encompassed Supply Chain and Financials coverage within the retail estate.
The implementation configured Microsoft Dynamics AX modules for Retail HQ functions including product master management, assortments, and centralized pricing controls, alongside core financial ledger and supply chain process capabilities. Store level functionality included ePOS transaction processing for sales and returns, cash management, and synchronization of store transactions back to HQ.
Integration work focused on HQ integration with the store ePOS system to ensure transactional fidelity between Retail Headquarters and individual POS terminals, with interfaces designed for transaction replication and pricing updates. Operational scope covered Retail HQ teams and in store operations across the UK footprint, aligning merchandising, pricing, inventory, and financial reconciliation workflows.
Governance and rollout relied on structured validation and testing, with dedicated test resources producing test scenarios and test cases, executing system test and system integration test cycles, and defining entry and exit criteria for each cycle. Test execution included creation and execution of test scripts, bug identification and resolution coordination with functional consultants and development teams, and facilitation of user acceptance testing which concluded with complete customer satisfaction.
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Payment Processing | ERP |
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2020 | 2020 |
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Payment Processing | ERP |
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2020 | 2020 |
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Payment Processing | ERP |
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2020 | 2020 |
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Payment Processing | ERP |
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2020 | 2020 |
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Payment Processing | ERP |
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2021 | 2021 |
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The Fragrance Shop Limited HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Dayforce | Legacy | RITEQ Workforce Manager | Workforce Management | HCM | n/a | 2019 | 2019 |
In 2019, The Fragrance Shop Limited implemented RITEQ Workforce Manager as its Workforce Management solution. The deployment targeted retail staffing workflows for a UK-based store network and was used to operationalize rota creation and shift scheduling for approximately 1,200 employees.
The implementation focused on core workforce scheduling capabilities, with store managers creating staff rotas and inputting schedules directly into RITEQ Workforce Manager. Typical functional activities emphasized roster building, shift pattern definition, published schedules and day-to-day staff assignment, with the system serving as the single source for published rotas and staffing plans.
Operational control centered on store operations and HR oversight, with local managers responsible for producing rotas and submitting them through RITEQ Workforce Manager and central HR or operations teams providing compliance and approval governance. The rollout emphasized process change in scheduling discipline and standardized rota input, aligning store-level staffing practices with a centralized Workforce Management application.
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The Fragrance Shop Limited ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Epos Now | Legacy | Epos Now | Point Of Sale | ERP Services and Operations | n/a | 2017 | 2017 |
In 2017 The Fragrance Shop Limited deployed Epos Now as its Point Of Sale to centralize transaction capture and reporting across department store concessions and its own stores, including Harrods, John Lewis, Debenhams, The Perfume Shop and The Fragrance Shop. The implementation positioned Epos Now as the operational record for in-store sales and the primary source for weekly EPOS reporting used by commercial and account management teams.
Epos Now was configured to support core Point Of Sale capabilities including point-of-sale transaction processing, SKU-level stock visibility, pricing controls and routine sales reporting. The solution was used to populate weekly sales review packs, support daily reporting and to maintain retail forecasting files that inform Sell In Sell Out planning and budgeted forecasting activities handled by National Account Managers.
Operational data flows from Epos Now were structured to feed internal reporting and customer-facing activities, supporting the company B2B website and customer portals such as Boots adcard for key campaigns. The configuration emphasized exportable EPOS reports and forecasting outputs that supply the commercial team, supply chain contacts, buyers and suppliers with the sell-through and inventory signals needed for order negotiation and stock allocation.
Governance around the Epos Now deployment centered on National Account Manager workflows, with responsibilities defined for weekly reporting cadence, store audits, launch coordination including hype packs and incentive prizes, PR sample tracking and retailer store-level event requests. The Point Of Sale implementation intersected retail operations, commercial planning, visual merchandising and supply coordination and was embedded into the company processes for budgeting, forecasting and ad hoc analysis used to drive account-level decision making.
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The Fragrance Shop Limited AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Chatbots and Conversational AI | AI-Powered Application |
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2018 | 2018 |
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The Fragrance Shop Limited Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2020 | 2020 |
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The Fragrance Shop Limited Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2016 | 2016 |
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The Fragrance Shop Limited Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Web Content Management | Content Management |
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2022 | 2023 |
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The Fragrance Shop Limited eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2020 | 2020 |
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eCommerce | eCommerce |
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2020 | 2020 |
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Personalization and Product Recommendations | eCommerce |
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2020 | 2020 |
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Product Information Management | eCommerce |
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2020 | 2020 |
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The Fragrance Shop Limited SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Order Management | SCM |
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2020 | 2020 |
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The Fragrance Shop Limited CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Data Platform | CRM |
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2020 | 2020 |
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Customer Engagement | CRM |
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2021 | 2021 |
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Customer Experience | CRM |
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2014 | 2014 |
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Customer Experience | CRM |
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2017 | 2017 |
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Customer Support | CRM |
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2020 | 2020 |
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Customer Support | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2020 | 2020 |
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The Fragrance Shop Limited ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2017 | 2017 |
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The Fragrance Shop Limited IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Cloud Storage | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at The Fragrance Shop Limited
| First Name | Last Name | Title | Function | Department | Phone | |
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Human Resources Administrator | Manager | HR | |
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Chief Operating Officer | CXO | Finance | |
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Head Of Human Resources | Director | HR | |
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COO | CXO | Finance | |
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Human Resources Administrator | Manager | HR | |
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HR/ER Case Lead Advisor | Manager | HR | |
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Head Of Customer Service | Director | Customer Service | |
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CRM Manager | Manager | IT | |
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Head of CRM | Director | Finance | |
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Marketing Director | Director | Marketing | |
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Apps Being Evaluated by The Fragrance Shop Limited Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from The Fragrance Shop Limited IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the The Fragrance Shop Limited digital transformation priorities and AI adoption trends.
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FAQ - APPS RUN THE WORLD The Fragrance Shop Limited Technographics
The Fragrance Shop Limited is a Retail organization based in United Kingdom,
with around 1200 employees and annual revenues of $200.0 million.
The Fragrance Shop Limited operates a diverse technology stack with applications such as
Microsoft Dynamics AX, RITEQ Workforce Manager and Epos Now,
covering areas like ERP Financial, Workforce Management and Point Of Sale.
The Fragrance Shop Limited has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Microsoft, Dayforce and Epos Now.
The Fragrance Shop Limited recently adopted applications including
BetterCommerce Experience in 2022, Block Afterpay in 2021 and Bambuser Video Commerce in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of The Fragrance Shop Limited’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates The Fragrance Shop Limited’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete The Fragrance Shop Limited technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.