Manchester, M17 1LE,
United Kingdom
The Fragrance Shop Limited Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by The Fragrance Shop Limited and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1200 The Fragrance Shop Limited employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that The Fragrance Shop Limited has purchased the following applications: Microsoft Dynamics AX for ERP Financial in 2014, RITEQ Workforce Manager for Workforce Management in 2019, Epos Now for Point Of Sale in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems The Fragrance Shop Limited is running and its propensity to invest more and deepen its relationship with Microsoft , Klarna , Apple or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing The Fragrance Shop Limited revenues, which have grown to $200.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for The Fragrance Shop Limited intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Dynamics AX | ERP Financial | ERP Financial Management | n/a | 2014 | 2014 |
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Payment Processing | ERP Financial Management |
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2020 | 2020 |
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Payment Processing | ERP Financial Management |
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2020 | 2020 |
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Payment Processing | ERP Financial Management |
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2020 | 2020 |
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Payment Processing | ERP Financial Management |
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2020 | 2020 |
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Payment Processing | ERP Financial Management |
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2021 | 2021 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Dayforce | Legacy | RITEQ Workforce Manager | Workforce Management | HCM | n/a | 2019 | 2019 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Epos Now | Legacy | Epos Now | Point Of Sale | ERP Services and Operations | n/a | 2017 | 2017 |
In 2017 The Fragrance Shop Limited deployed Epos Now as its Point Of Sale to centralize transaction capture and reporting across department store concessions and its own stores, including Harrods, John Lewis, Debenhams, The Perfume Shop and The Fragrance Shop. The implementation positioned Epos Now as the operational record for in-store sales and the primary source for weekly EPOS reporting used by commercial and account management teams.
Epos Now was configured to support core Point Of Sale capabilities including point-of-sale transaction processing, SKU-level stock visibility, pricing controls and routine sales reporting. The solution was used to populate weekly sales review packs, support daily reporting and to maintain retail forecasting files that inform Sell In Sell Out planning and budgeted forecasting activities handled by National Account Managers.
Operational data flows from Epos Now were structured to feed internal reporting and customer-facing activities, supporting the company B2B website and customer portals such as Boots adcard for key campaigns. The configuration emphasized exportable EPOS reports and forecasting outputs that supply the commercial team, supply chain contacts, buyers and suppliers with the sell-through and inventory signals needed for order negotiation and stock allocation.
Governance around the Epos Now deployment centered on National Account Manager workflows, with responsibilities defined for weekly reporting cadence, store audits, launch coordination including hype packs and incentive prizes, PR sample tracking and retailer store-level event requests. The Point Of Sale implementation intersected retail operations, commercial planning, visual merchandising and supply coordination and was embedded into the company processes for budgeting, forecasting and ad hoc analysis used to drive account-level decision making.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Chatbots and Conversational AI | AI-Powered Application |
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2018 | 2018 |
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Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Analytics and BI | Analytics and BI |
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2020 | 2020 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2016 | 2016 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Web Content Management | Content Management |
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2022 | 2023 |
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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eCommerce | eCommerce |
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2020 | 2020 |
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eCommerce | eCommerce |
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2020 | 2020 |
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Personalization and Product Recommendations | eCommerce |
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2020 | 2020 |
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Product Information Management | eCommerce |
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2020 | 2020 |
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SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Order Management | SCM |
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2020 | 2020 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Data Platform | CRM |
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2020 | 2020 |
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Customer Engagement | CRM |
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2021 | 2021 |
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Customer Experience | CRM |
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2014 | 2014 |
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Customer Experience | CRM |
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2017 | 2017 |
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Customer Support | CRM |
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2020 | 2020 |
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Customer Support | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2020 | 2020 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2017 | 2017 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Cloud Storage | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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