Al Murabba, 11451,
Saudi Arabia
MEDGULF Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by MEDGULF and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1000 MEDGULF employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that MEDGULF has purchased the following applications: Microsoft Dynamics 365 for Finance and Operations for ERP Financial in 2021, NewgenONE Property & Casualty Insurance for Insurance Claims Management in 2023, SKWID for Content Management in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems MEDGULF is running and its propensity to invest more and deepen its relationship with Microsoft , Newgen , Born Interactive or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing MEDGULF revenues, which have grown to $53.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for MEDGULF intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Dynamics 365 for Finance and Operations | ERP Financial | ERP Financial Management | Ebecs | 2021 | 2022 |
In 2021 MEDGULF implemented Microsoft Dynamics 365 for Finance and Operations as its ERP Financial platform, engaging Ebecs and focusing the initial deployment on finance operations at its Riyadh Saudi Arabia site. The engagement was led by an ERP Technical Consultant who served as the technical lead through design, build and stabilization phases.
The team configured and installed Microsoft Dynamics 365 for Finance and Operations on premises, and executed structural data transformation to convert historical and new records into the data model required by the application, then uploaded and posted those records into the ERP. Custom development and configuration were delivered to meet the Finance team requirements and broader user groups, applying core ERP Financial functional workflows such as general ledger processing, accounts payable and accounts receivable posting, and transaction posting automation.
Integrations were a central element of the implementation, the project developed interfaces with internal business systems and government endpoints to receive and send transactional and regulatory data, with approximately 90 percent of operational activity routed through those integrations. Integration engineering emphasized bidirectional data exchange for finance transactions and regulatory reporting, reflecting the system architecture where external interfaces are the primary operational channels.
Governance and application lifecycle practices were established during the rollout, including setup of Team Foundation Server for development version control and release management, and an operational model for day to day support, enhancements and upgrades. Ebecs worked alongside MEDGULF IT and finance stakeholders to manage configuration baselines, code repositories and support handover into steady state operations.
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Newgen | Legacy | NewgenONE Property & Casualty Insurance | Insurance Claims Management | ERP Services and Operations | n/a | 2023 | 2023 |
In 2023, MEDGULF selected NewgenONE Property & Casualty Insurance from Newgen to transform its motor claims process, positioning the work squarely in the Insurance Claims Management domain. The engagement is framed as an end-to-end process automation initiative built on the NewgenONE Digital Transformation Platform, targeting claims intake through settlement to improve operational throughput and customer experience.
NewgenONE Property & Casualty Insurance is implemented with a comprehensive rule based claims engine, data capture and payment tracking capabilities, and contextual content services for enterprise content management. The configuration emphasizes straight through processing where possible, automated adjudication workflows for standard cases, exception routing for complex claims, and document digitization to remove paper based tasks from the claims lifecycle.
The deployment leverages cloud based technology and the platform level ECM to centralize content management and enable audit ready records for compliance and payment traceability. Operational coverage centers on motor claims operations with direct impact to claims processing, compliance oversight, payments reconciliation, fraud prevention workflows, and customer facing claims servicing.
Governance is described as rules driven with standardization of workflows and process orchestration to fast track end to end workflows, and establish controls for data capture and payment tracking. MEDGULF and Newgen state that the solution will enable enhanced compliance, reduced manual document handling through digitization, proactive claims lifecycle management, and improved fraud prevention capability.
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Born Interactive | Legacy | SKWID | Content Management | Content Management | n/a | 2019 | 2019 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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|
|
Customer Support | CRM |
|
2016 | 2016 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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